Cancel Famio the easy way

Core service

Famio is a family connection and location app that offers a live family map, family feed and chat, calendar aggregation and travel-related notifications for households and close groups.

Who uses it

Families and friends who want shared location, event notifications and travel updates use Famio to coordinate activity and stay informed in real time.

How Famio is sold

Famio offers a free Starter tier and paid Plus and Gold subscriptions through its website and in-app purchases on App Store and Google Play.

Official site: https://www.famio.co.uk/

Web cancellation (official web portal)

1. Open https://www.famio.co.uk/ and sign in to your Famio account.
2. Go to Profile or Settings then Subscription or Billing.
3. Find Auto-renewal or Cancel subscription and follow the on-screen prompts.
4. Take a screenshot of the confirmation page and save any confirmation email.

iOS cancellation (App Store)

1. Open Settings on your iPhone and tap your name.
2. Tap Subscriptions, find Famio and tap Cancel Subscription.
3. Confirm cancellation and save the screenshot or Apple confirmation email.

Android cancellation (Google Play)

1. Open the Google Play Store app and tap your profile icon.
2. Tap Payments & subscriptions, then Manage subscriptions, then Famio.
3. Tap Cancel subscription and follow prompts. Save confirmation email or screenshot.

Email cancellation

1. Send an email to [email protected] with subject line "Cancel subscription" and include your account email and full name.
2. Keep the sent email as proof and request a written confirmation.
3. If no reply within 10 working days, escalate to Citizens Advice or your card issuer.

Cancellation by post

1. Write a signed letter stating you want to cancel your Famio subscription immediately. Include your account email and full name.
2. Send it by recorded delivery to Famio, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the Royal Mail signed-for receipt. Allow 5-10 working days for processing.

Moving address or moving abroad

Rule - If you no longer need location services because you are moving abroad you may cancel. Provide proof - copy of new address, utility bill or travel booking that shows relocation. Applicable law - Consumer Rights Act 2015 applies to unreasonable contract terms.

Price increase

Rule - If Famio raises the subscription price during an ongoing period you may be entitled to cancel if the change is material. Provide proof - notice from Famio (email or in-app) showing the price increase and the date it takes effect. Applicable law - Consumer Rights Act 2015 and principles enforced by the Competition and Markets Authority on unfair variations.

Death of the subscriber

Rule - A deceased subscriber s account may be closed by the estate representative. Provide proof - death certificate and proof of estate representative status. Applicable law - Consumer Rights Act 2015 for fair and reasonable contract termination.

Legitimate ground accepted by Famio

Rule - Research identifies the 14-day cooling-off period as a statutory legitimate ground for cancellation of online contracts. Provide proof - proof of purchase date, order confirmation or receipt. Applicable law - Consumer Contracts Regulations 2013 - 14-day cooling-off period for online purchases.

End of commitment

Rule - If a fixed-term commitment ends you should cancel before the renewal date to avoid auto-renewal charges. Provide proof - account billing history showing the subscription end date. Applicable law - Consumer Rights Act 2015 in relation to renewal transparency is monitored by the CMA.

Cooling-off period (14-day right)

Rule - For purchases made online you have 14 days from the date of purchase to cancel and obtain a full refund, except where you expressly consent to immediate digital content downloads. Provide proof - order confirmation showing purchase date. Applicable law - Consumer Contracts Regulations 2013.

Before you cancel - negotiate

Retention offers Famio is known to make - research found no reported retention offers. To ask for one - contact support at [email protected] and request a retention or discounted rate. Use this message script: "I want to cancel my Famio subscription. Before I do, do you have a retention offer or discounted annual price? My account email is [your email]." Save any written offer as confirmation.

What cancelling saves - yearly math

Plus monthly: £6.99 x 12 = £83.88 per year. Plus annual: £49 per year. Annual saving if you switch from monthly to annual: £83.88 - £49 = £34.88 per year.

Gold monthly: £12.99 x 12 = £155.88 per year. Gold annual: £99 per year. Annual saving if you switch from monthly to annual: £155.88 - £99 = £56.88 per year.

Starter plan cost: £0. Example yearly costs shown: Starter £0, Plus monthly £83.88, Plus annual £49, Gold monthly £155.88, Gold annual £99.

Cheapest real alternative: Apple Find My - £0. Google Family Link - £0. Glympse - £0. Choosing a free alternative could save from £49 to £155.88 per year depending on your current plan.

Statutory rights in the United Kingdom

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prevents unfair contract terms. The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for most online or distance purchases. The Competition and Markets Authority monitors unclear auto-renewal or hard-to-cancel subscriptions.

How to escalate if Famio will not cancel or refund

1) Complain to Famio in writing to [email protected] and keep evidence. 2) Seek guidance from Citizens Advice: https://www.citizensadvice.org.uk/consumer/changed-your-mind/cancelling-a-service-youve-arranged/. 3) For payment disputes consider the card issuer for chargeback or Section 75 if payment qualifies. 4) If unresolved, escalate to the Financial Ombudsman Service or bring a claim to the Small Claims Court.

Check final billing

Review your bank or card statement for any further charges. If the subscription was cancelled within the 14-day cooling-off period, request a full refund and keep the proof of cancellation.

Data and account access

Decide whether you want the account deleted or retained. Request account deletion in writing to [email protected] and keep the response. Export any data you need before deletion because deletion is permanent.

Re-activation

You can resubscribe by signing in at https://www.famio.co.uk/ and choosing a plan. If you cancelled during a paid period you retain access until the end of that paid period unless you requested immediate termination and refund.

Follow these actions to cancel cleanly and protect your consumer rights.

• Decide which cancellation channel you will use - App Store, Google Play, web, email or registered letter.
• If via App Store or Google Play, cancel in the store and save the confirmation email or screenshot.
• If via web, take a screenshot of the cancellation confirmation page.
• If emailing, send to [email protected] and request written confirmation. Keep the sent email.
• If posting, send a signed registered letter to Famio, Crown Way, CF14 3UZ Cardiff and keep the Royal Mail receipt.
• If you purchased online and are within 14 days, request a full refund under the Consumer Contracts Regulations 2013 and provide your order confirmation as proof.
• If Famio continues to charge after cancellation, raise a dispute with your card issuer and consider chargeback or Section 75 where applicable.