Cancel Fasteasy the easy way

Overview

Fasteasy is a guided intermittent fasting app developed by WELLTECH APPS LIMITED that offers fasting trackers, personalised plans and diet advice. The service integrates with HealthKit for data export and offers both a free tier and several premium subscription options.

Who uses it

The app targets individuals seeking weight loss through intermittent fasting and users who want a fasting schedule and tracking tools on mobile devices.

Key company facts

Company registration information is available on the UK Companies House entry for WELLTECH APPS LIMITED at Companies House.

Web - cancel via account

1. Open https://fasteasy.io/ and sign in to your account.
2. Go to Subscriptions or Manage Subscriptions.
3. Tap Cancel Subscription or follow the on-screen cancellation flow.
4. Keep a screenshot of the cancellation confirmation and check your email for a confirmation message.
5. If you cannot find the cancellation option, submit a request using the contact form on the support site: support article.

iOS - cancel via Apple

1. Open Settings on your iPhone and tap your Apple ID at the top.
2. Choose Subscriptions, find Fasteasy and tap Cancel Subscription.
3. Retain the Apple confirmation screen and the Apple receipt email as proof.
4. Note: purchases made via the App Store are subject to Apple refund rules; Fasteasy cannot directly cancel App Store subscriptions.

Android - cancel via Google Play

1. Open the Google Play Store app, tap your profile, then Payments and subscriptions.
2. Choose Subscriptions, select Fasteasy and tap Cancel subscription.
3. Save the Google Play cancellation confirmation and receipt.
4. Note: Google Play refund and cancellation rules apply to purchases made through Google Play.

Email / Contact form

1. Open the Fasteasy support page and use the contact form or support email to request cancellation.
2. Provide your account email, purchase date and subscription plan name.
3. Ask the support team to confirm cancellation and send a written confirmation to your email.
4. Keep copies of all messages until you see the subscription status changed.

Post - registered letter

1. Compose a signed cancellation letter that includes your full name, account email, subscription details and a clear statement: "Please cancel my Fasteasy subscription."
2. Send the letter by registered post to: Fasteasy, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the proof of postage and delivery record as your evidence.

Moving abroad or change of country

If you move and Fasteasy no longer provides service in your new country, contact Fasteasy support with proof of address change such as a government-issued document or utility bill showing the new address. Fasteasy does not publish an explicit relocation cancellation rule; you must request support to confirm eligibility.

Applicable law: Consumer Rights Act 2015 for fairness of contract terms.

Price increase

If a price increase occurs for an existing subscription, you can cancel following the ordinary cancellation routes. Provide the subscription invoice showing the increase and your account email. The Consumer Rights Act 2015 protects against unfair contract terms including sudden automatic increases if they were not transparent at the time of contract.

Applicable law: Consumer Rights Act 2015.

Death of the subscriber

To cancel due to the subscriber's death, contact Fasteasy support and provide a copy of the death certificate and proof that you are the executor or next of kin. Fasteasy's support team will advise on closing the account and handling any remaining paid period.

Applicable law: Consumer Rights Act 2015.

Technical failure after purchase (refund exception)

Fasteasy accepts refund requests within 30 days if technical issues render the purchase unusable, for example material crashes or failure to launch. You must request the refund within 30 days of purchase and document the issue. Required proof: screenshots, screen recording or error logs demonstrating the technical failure within the 30-day period.

Applicable law: Consumer Rights Act 2015 for service quality; Fasteasy refund policy at Official refund policy.

Not getting visible results - performance exception

Fasteasy lists a conditional refund if you do not get visible results after following personalised recommendations. Conditions to claim this refund: 1) contact Fasteasy within 30 days of purchase; 2) follow the personalised fasting plan for at least 14 consecutive days with a minimum 12-hour fasting window; 3) provide a screen video or screenshots of your fasting plan history showing at least 14 fasting sessions completed within those 14 days. Required proof: screen video or screenshots and purchase receipt.

Applicable law: Consumer Rights Act 2015.

End of commitment and cooling-off

If you subscribed online, the Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for most online contracts with a refund. For digital content the right may be lost if you expressly consent to immediate access to the paid content. If you started using or downloading digital content and gave consent, the 14-day right to withdraw may not apply. Required proof: purchase date and any consent given during checkout.

Applicable law: Consumer Contracts Regulations 2013.

Before cancelling: negotiate

There are no public reports of standard retention discounts published by Fasteasy. To ask for a retention offer, contact support through the contact form or in-app chat and request a retention offer or a promotional renewal price. Provide your account email, current plan name and the date of renewal. Ask the agent for a written confirmation of any offer and its expiry date.

What cancelling saves - exact yearly calculations

Calculate yearly cost savings for common Fasteasy plans below using published prices.

• 1 Month of FastEasy Premium at £17.49: £17.49 x 12 = £209.88 per year.
• 1 Month Premium at £8.99: £8.99 x 12 = £107.88 per year.
• 3 Month Premium priced as £11.99 per month with annualised example given as £35.97 for 3 months: if you paid repeating 3-month packages, three-month cost £35.97 equals £143.88 per year (4 x £35.97).
• 1 Year Premium at £26.49 per year: £26.49 per year.
• 16:8 Intermittent Fasting Plan at £4.42 per month or £52.99 per year: £4.42 x 12 = £53.04 (Fasteasy lists annual price £52.99).

Cheapest listed alternative from competitors: Keepr at £0 monthly costs £0 per year. Example savings if you cancel a 1 Month Premium at £8.99 monthly and switch to Keepr at £0: £8.99 x 12 = £107.88 saved per year.

Key UK laws and regulator

The main rules that protect UK consumers are the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. The Competition and Markets Authority (CMA) monitors unfair contract terms and hard-to-cancel subscriptions.

Cooling-off and digital content

The Consumer Contracts Regulations 2013 give a 14-day cooling-off right for most online purchases. That right is lost for digital content if you expressly consent to immediate access and the download or streaming starts. For subscription services, check whether you consented to immediate access at checkout.

Service quality and unfair terms

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects consumers from disproportionate cancellation penalties and unclear auto-renewal clauses.

Escalation steps

1) Complain in writing to Fasteasy support and keep records. 2) If unresolved, get help from Citizens Advice for next steps. 3) For qualifying card payments, consider chargeback through the card issuer or Section 75 claims where applicable. 4) If a systemic issue exists, report concerns about unfair terms to the CMA.

Check access and final billing

After cancellation, verify the subscription status in your account and your bank or App Store statements for the final billed period. If cancelled before the next renewal and you still see a charge, gather your cancellation confirmation and contact support.

Data and accounts

Deleting the Fasteasy app does not cancel the subscription. If you want data removed, request account deletion through support. Ask for a confirmation of data deletion and a final statement of any remaining access rights.

Re-activation

If you re-subscribe later the same account may be re-activated; confirm prices at the time of re-subscription. If you subscribed via Apple or Google Play you must manage resubscription through the same store.

Health data export

Fasteasy integrates with HealthKit for data export. If you plan to switch apps, export your HealthKit data before deleting accounts where possible.

Follow this checklist to cancel and protect yourself.

• Log in to https://fasteasy.io/ and cancel under Subscriptions if you purchased on the website.
• If you purchased via Apple, cancel in your Apple ID Subscriptions and save the cancellation confirmation.
• If you purchased via Google Play, cancel in Google Play Subscriptions and save the receipt.
• Keep screenshots, confirmation emails and proof of postage if you used registered post.
• If you want a refund, gather evidence: purchase receipt, technical failure logs or screenshots, or evidence of following the 14-day plan if claiming the "no results" refund condition.
• Do not rely on deleting the app to cancel the subscription.
• If support does not resolve your issue, contact Citizens Advice and consider a chargeback or Section 75 claim for qualifying card transactions.