Cancel Femburn the easy way

Product focus

Femburn is a consumer brand that sells female-focused wellness products marketed for nighttime metabolism support, sleep enhancement and hormonal balance. Their catalogue includes the Nighttime Fat Burner, Premium Balance Gummies and Daily Tanning Gummies.

Business model

Femburn sells direct-to-consumer items on its websites and through promotional bundles. Subscription-style repeat purchases and promotional multi-buy offers are present in product listings.

Company facts

Web (order confirmation link)

1. Open the order confirmation email you received from Femburn when you placed the order.
2. Click the cancellation link included in the email or follow the 'manage subscription' link if present.
3. Follow on-screen prompts to confirm cancellation; keep a screenshot or save the confirmation email for proof.
4. If you do not see a confirmation email within minutes, search your inbox for 'Femburn' or check junk mail.

Email

1. Compose an email to [email protected] with your full name, order number and a clear request: 'Please cancel my subscription and confirm the cancellation by return email.'
2. Attach proof of purchase if available.
3. Send the email and keep a copy of the sent message.
4. Allow 1-5 business days for a reply; if no reply, follow the postal steps below.

Post (registered letter)

1. Write a signed letter including your name, order number, date of purchase and statement 'I cancel my subscription. Please confirm cancellation in writing.'
2. Send the letter by registered post to: Femburn, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the registered post receipt as evidence of sending.
4. Await written confirmation; if none is received within 14 days, escalate using the legal steps below.

Phone

1. Femburn does not publish a public phone number for cancellations on its contact pages; use email or the order confirmation link.
2. If a phone number appears on your order documents, call and ask for a cancellation confirmation number and the name of the agent.
3. Record date, time and agent name for proof.

Returns and pre-orders

1. If you placed a partially paid pre-order and it has not been fulfilled, you can cancel it before fulfilment.
2. If the pre-order has been fulfilled, request a return following the Femburn refund policy and the UK cooling-off rules if applicable.
3. For returns, contact [email protected] to request a shipping label if your return is accepted.

Moving abroad

If you move and no longer receive shipments at the UK address, cancellation remains possible via the order confirmation link or by emailing [email protected]. Provide proof of new address such as a utility bill or tenancy agreement when requested.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for distance contracts.

Price increase

If Femburn increases the price of an ongoing subscription, you have the right to cancel before the increase takes effect if the change is part of the contract renewal. Provide the notification from Femburn as proof of the increase when cancelling.

Applicable law: Consumer Contracts Regulations 2013 and Digital Markets, Competition and Consumers Act 2024 for renewal cooling-off rights.

Death of subscriber

In the event of the subscriber's death, a named family representative should email [email protected] with a copy of the death certificate and a request to cancel the subscription and stop future shipments and charges. Include order numbers where available.

Legitimate ground accepted by Femburn (from research)

Femburn accepts cancellation of partially paid pre-orders that have not been fulfilled. Fulfilled pre-orders cannot be cancelled but refunds can be requested under the returns policy. For returns, items must be unworn or unused, with tags and original packaging and proof of purchase.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

End of commitment

If your purchase had a fixed-term commitment, cancellation at the end of that period must be performed before the renewal date. Use the confirmation email link or email support with order details to prevent renewal.

Cooling-off period (14 days)

For goods ordered at a distance, you have a right to cancel from the moment the order is placed until 14 days after receiving the goods. After notifying cancellation, you have a further 14 days to return the goods. For services, the right to cancel lasts 14 days from contract conclusion. Refunds must be processed within 14 days of the trader receiving the goods back or proof of return. No penalty may be imposed for cancelling a subscription during cooling-off periods.

Applicable law: Consumer Contracts Regulations 2013; Digital Markets, Competition and Consumers Act 2024 for subscription cooling-off and renewal cooling-off notices.

Before you cancel: negotiate

Research did not identify published retention offers from Femburn. When you contact support, ask explicitly for any retention discount, a one-time refund, or a pause option. Email [email protected] and request a written offer. If you have a complaint about performance or shipping, add that information to strengthen your request.

Yearly savings from cancelling

Below are annual costs computed from Femburn list prices per month:

• FEMBURN Nighttime Fat Burner (Buy 1 Get 1 FREE) - £29 x 12 = £348 per year
• FEMBURN Nighttime Fat Burner (Buy 2 Get 2 Free) - £42 x 12 = £504 per year
• FEMBURN Nighttime Fat Burner (Buy 3 Get 3 Free) - £60 x 12 = £720 per year
• FEMBURN Premium Balance Gummies - £99.99 x 12 = £1,199.88 per year
• FEMBURN Daily Tanning Gummies - £62.50 x 12 = £750 per year

Cheapest listed alternative among competitors in the research is AbsorbHR at £11.34 per month for HR services, which equals £11.34 x 12 = £136.08 per year. Math: £29 x 12 = £348; canceling the £29/month Nighttime Fat Burner saves £348/year.

Relevant UK consumer law

Your cancellation and refund rights are protected by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. For subscription-specific cooling-off and renewal rules, the Digital Markets, Competition and Consumers Act 2024 applies. The Competition and Markets Authority (CMA) monitors unfair auto-renewal and hard-to-cancel practices.

Cooling-off and refunds

Goods ordered at a distance: right to cancel until 14 days after receipt, then 14 days to return goods. Services: 14-day cancellation from contract entry. Refunds for cancelled contracts must be issued within 14 days of the trader receiving returned goods or proof of return. Traders must refund basic delivery costs; enhanced delivery costs are not fully refundable.

Escalation steps

1. Complain to Femburn first by email to [email protected] or via their contact page Contact.

2. If unresolved, get advice from Citizens Advice and consider a chargeback or Section 75 claim with your card issuer for qualifying payments.

3. If the matter concerns unfair contract terms or persistent non-compliance, report to the Competition and Markets Authority or the appropriate sector ombudsman.

Check final billing

Review your bank or card statements for any unexpected charges within 14 days of cancellation. If you see a charge after cancellation, email [email protected] with your order number and a copy of the transaction.

Return items and refunds

If you received items and want a refund, return unworn goods with tags and original packaging with proof of purchase. Contact [email protected] to request a return; if accepted, a shipping label and instructions will be provided. Refunds are processed to the original payment method within 10 business days after the return is received and approved, per Femburn policy.

Data and account access

After cancellation you may retain account access for order history. If you want your personal data deleted, request data erasure by emailing [email protected] and specify which data you want removed under data protection rights.

Re-activation

To restart purchases, return to the product page Nighttime Fat Burner or contact support. There is no published fee for re-activation.

Use this checklist to complete the cancellation and protect your rights.

• Find your order confirmation email and click the cancellation link; save the confirmation email or screenshot.
• If no confirmation link exists, email [email protected] with your full name, order number and explicit cancellation request; keep the sent email copy.
• If you prefer postal proof, send a registered letter to Femburn, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the registered post receipt.
• If returning goods, package items unworn with tags and include proof of purchase; follow return instructions from support.
• Monitor your bank statements for refunds within 10 business days after Femburn receives and approves a return, or within 14 days where statutory refunds apply.
• If Femburn does not respond, contact Citizens Advice and consider a chargeback or Section 75 claim with your card issuer.