Cancel Fifth Ray the easy way

Company overview

Fifth Ray is a small UK wellness company founded in 2016 by Manny Singh Tura. The brand sells plant-based functional teas under the Cosmic Hue product line aimed at improving digestion, energy, mood and immunity. Headquarters are listed in Leeds, United Kingdom, and support is available via [email protected].

Core products and formats

Cosmic Hue is sold as single-bag purchases and as multi-bag bundles and subscriptions. Known price points from official listing include a one-bag option at £23.00, a two-bag 60-day option at £44.00 and a three-bag 90-day option at £60.00. Subscriptions are offered at £23.00 per month for one bag per month.

Company facts

Web - cancel from your Fifth Ray account

1. Go to https://fifthray.co.uk/a/account/login and sign in with your email and password.
2. Open the subscription or orders dashboard and find your Cosmic Hue subscription.
3. Click the 'Cancel' button shown next to the active subscription.
4. Note the on-screen message; save a screenshot and wait for an email confirmation from [email protected].
5. If the subscription was processed through PayPal, cancel the PayPal billing agreement as well and confirm cancellation in your Fifth Ray account.

Email - cancel by writing to support

1. Send an email to [email protected] with subject 'Cancel subscription - [order number]'.
2. Include full name, order number, email used to subscribe and a clear statement: 'I want to cancel my subscription immediately'.
3. Request written confirmation of cancellation and a final invoice if charges are pending.
4. Keep the email thread as proof.

Post - cancel by recorded letter

1. Write a signed letter with your name, address, order number and the sentence: 'I give 30 days notice to terminate my monthly subscription with Fifth Ray'.
2. Send by Royal Mail Recorded Delivery to Fifth Ray, Example Street, E1 1AA London, United Kingdom.
3. Keep the Recorded Delivery receipt; under UK contract law a recorded post is effective from date of posting.
4. Allow time for processing and check your bank statements for any post-notice charge.

PayPal - additional step

1. Log into PayPal and cancel the billing agreement to stop future automatic payments.
2. Then follow the Web account cancellation steps at Fifth Ray so the merchant marks the subscription as cancelled.
3. Keep both PayPal confirmation and the Fifth Ray confirmation email.

Moving / change of address

If you move and cannot receive shipments, email [email protected] with proof of new address (utility bill or tenancy agreement). Request cancellation and include order numbers for pending deliveries. Applicable law: Consumer Contracts Regulations 2013 for distance contracts when the consumer cannot receive goods.

Price increase

If Fifth Ray raises the price of a subscription mid-contract, you may cancel if the price rise was not agreed. Provide the old invoice and the new invoice as proof when emailing [email protected]. Applicable law: Consumer Rights Act 2015 protections against unfair terms.

Death of the subscriber

Provide a copy of the death certificate and the account holder details to [email protected] to request account closure and cancellation of future deliveries. Fifth Ray accepts legitimate proof documents as part of account closure procedures.

Legitimate grounds accepted by Fifth Ray

Research shows Fifth Ray accepts service cancellation through the account dashboard and by email; for refunds and returns they require unopened product returns and proof of purchase. Required proof documents include order number, proof of purchase and photos of unopened packaging where relevant. Applicable law: Consumer Rights Act 2015 regarding service performance and return of goods rules.

End of commitment

For monthly rolling subscriptions a 30 day notice period applies and one additional month will be billed after notice (research). To end an annual contract with a monthly payment plan, a 90 day notice before renewal is noted in contract summaries (research). Provide the subscription start date and order number to [email protected] to confirm the exact end date.

Cooling-off period (14 days)

Under the Consumer Contracts Regulations 2013 you have a 14 day cooling-off period for online contracts. If you cancel within 14 days and you have not consumed the service or opened the product in a way that loses the right, you are entitled to a full refund. Evidence: order confirmation and notification to Fifth Ray within 14 days. Applicable law: Consumer Contracts Regulations 2013.

Before you cancel - how to negotiate with Fifth Ray

There is no public list of standard retention offers from Fifth Ray in the research. If you want to ask for a better deal, email [email protected] and ask for a 'retention offer' or discount. Give your order number, explain the reason for cancellation and state that you are willing to stay if a price reduction or a one-time refund is offered. If you bought via subscription, mention the 60-day money-back guarantee page at Fifth Ray money-back guarantee to request an outcome under that policy.

What cancelling saves - yearly maths

Example using official subscription price: Cosmic Hue subscription 1 bag/month = £23.00 per month.

Yearly cost: £23.00 x 12 = £276.00 per year. By cancelling you save £276.00 per year.

Compare this to a one-off 90 day bundle at £60.00: if you switch to buying a 90 day supply every quarter, four 90 day purchases cost £60.00 x 4 = £240.00 per year, which is a yearly saving of £36.00 compared with the subscription model at £276.00.

If you choose the 60 day rebuild one-time purchase at £44.00 and buy six of those across the year to match volume, cost is £44.00 x 6 = £264.00 per year. That is a yearly saving of £12.00 compared with the subscription at £276.00.

Cheapest real alternative (self-serve): buy a 90 day supply at £60.00 as needed, costing £240.00 per year. Prices used are from official product pages such as the Cosmic Hue product listings at Cosmic Hue 90 Day.

Key UK consumer law

Your rights are protected by the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Services must be performed with reasonable care and skill under the Consumer Rights Act 2015. The Consumer Contracts Regulations 2013 give a 14 day cooling-off period for most online purchases.

Auto-renewal and the CMA

The Competition and Markets Authority highlights that hard-to-cancel subscriptions and unclear auto-renewal terms may be unfair practices. If you find it difficult to cancel, record steps taken and dates, keep all correspondence and raise a complaint with Citizens Advice if required. For practical guidance visit Citizens Advice - cancelling a service.

Escalation steps

1) Complain to Fifth Ray support with evidence. 2) If unresolved, contact Citizens Advice for next steps. 3) For qualifying card purchases, consider a Section 75 claim or your card issuer's chargeback process. Applicable law: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Check access and pending orders

Check your account and email confirmation to confirm cancellation and the effective end date. Cancelling a subscription does not cancel orders already processed; to cancel a pending order email [email protected] with the order number.

Data and account reactivation

Request account closure or data export by emailing [email protected]. If you later re-subscribe, sign in to your existing account or create a new one; re-activation should follow standard purchase flows.

Final billing and refunds

Expect any final billing according to the subscription terms: monthly rolling subscriptions may bill one additional month after giving 30 days notice (research). If you believe you are owed a refund under the 60 day money-back guarantee, follow the steps on the official guarantee page at Fifth Ray money-back guarantee and email [email protected] for the refund review.

Use this checklist to make sure your cancellation is effective and documented.

• Log into your account and press Cancel - save a screenshot.
• Send an email to [email protected] with order number and request confirmation; keep the email thread.
• If you used PayPal, cancel the PayPal billing agreement and keep the confirmation.
• If you use post, send a signed letter by Royal Mail Recorded Delivery to Fifth Ray, Example Street, E1 1AA London, United Kingdom and keep the receipt.
• Check bank or card statements weekly for unexpected charges for 60 days after cancellation.
• If you want a refund under the 60-day guarantee, follow the instructions at Fifth Ray money-back guarantee and include proof of daily use and order numbers.