Cancel Fireflies the easy way

Service summary

Fireflies is an AI meeting assistant that records, transcribes and produces summaries of meetings. The product integrates with video and audio conferencing services to automate notes and searchable transcripts for teams.

Who uses it

Teams in sales, product, marketing, operations and project management use Fireflies to reduce manual note-taking and accelerate follow-up work.

How Fireflies charges

Fireflies offers Free, Pro, Business and Enterprise plans. Billing is recurring until you cancel and must be stopped at least 24 hours before the end of the subscription period to avoid renewal.

Web - cancel in your account

1. Open your browser and sign in at https://fireflies.ai/.
2. Click your profile, go to Settings, then Billing.
3. Select the active subscription and choose Cancel subscription.
4. Confirm and keep the cancellation confirmation email as proof.
5. If you cannot find the option, open the guide at Manage Fireflies account - billing and refunds.

Email - ask support to cancel

1. Send an email to [email protected] from the account email address.
2. Include your account name, billing email, last 4 digits of payment card and the sentence: "I request cancellation of my Fireflies subscription effective immediately."
3. Keep the reply from support as your proof of cancellation.

Post - registered letter

1. Write a signed letter including your account name, billing email, and a clear statement: "I request cancellation of my Fireflies subscription effective immediately."
2. Send by registered post to Fireflies, Astley Hall Drive, M29 7TX Manchester, United Kingdom.
3. Keep the postage receipt and delivery confirmation as proof.

Phone - what to do if you prefer to call

1. Fireflies does not publish a customer service telephone number for cancellations.
2. If you have a dedicated account manager (Enterprise), ask them for the correct contact and request an email confirmation of cancellation.

App store billing - if you subscribed via Apple or Google

1. If your card was charged by Apple or Google, open your Apple ID subscriptions or Google Play subscriptions and cancel there.
2. Keep the store cancellation confirmation as proof. If you are unsure whether you were billed by the store, check your card statement for the merchant name.

Moving abroad or relocation

If you move and need to cancel, Fireflies does not publish a specific relocation exception. You must cancel following the standard cancellation routes above and keep proof of your request and any move documents for records if a dispute arises.

Required documents: proof of cancellation request and optional proof of relocation if disputing a charge.

Price increase

If Fireflies raises prices during an active contract, check your contract and the company's terms. You may have the right to cancel if the change materially alters your subscription. Save communications that announce the increase and your cancellation request.

Required documents: copy of pricing notification from Fireflies and your cancellation confirmation.

Death of the subscriber

In case of the subscriber's death, the executor or next of kin should contact [email protected] with proof of authority and a death certificate. Fireflies' published procedures for death are not public; use email and request written confirmation.

Required documents: death certificate and proof of executor or next of kin status.

Legitimate grounds and defects

Under the Consumer Rights Act 2015, services must be performed with reasonable care and skill. If Fireflies' service is defective or does not perform as stated, you can request cancellation and refund. Keep logs showing the defect and correspondence with support.

Required documents: evidence of defect (transcripts showing errors), support correspondence, and invoice.

End of commitment

If you are on a monthly plan you may cancel at any time, but you must cancel at least 24 hours before the end of the current subscription period to avoid the next charge. If you are on an annual plan, cancelling after the minimum period will usually prevent future renewals but does not entitle you to a refund unless within a statutory right.

Required documents: cancellation confirmation email and subscription invoice.

Cooling-off period (14 days)

For online contracts, the Consumer Contracts Regulations 2013 grant a 14-day cooling-off period. For digital services that start immediately, you may waive the right to withdraw if you gave express consent for immediate performance. If you cancel within the 14-day window before or after the service started, request a refund under the regulations and keep proof.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - see Cooling-off rights.

Before you cancel: negotiate

There are no published reports of standard retention discounts offered by Fireflies in the research dataset. You can request the following from support when you email: a temporary discount, downgrade to Pro or Free, a pause on the subscription, or bespoke credits for an Enterprise contract. Use this script in your support email: "I am considering cancelling. Can you offer a downgrade, a discount or a pause to avoid cancellation? Please provide any retention offers in writing." Keep any written offer as a decision factor.

What cancellation saves - yearly calculations

Monthly billed costs and annual savings when switching from monthly to annual or cancelling:

• Pro monthly: £14 x 12 = £168 per year. Pro annual: £96. Annual saving by switching to yearly billing: £168 - £96 = £72 per year.
• Business monthly: £23 x 12 = £276 per year. Business annual: £180. Annual saving by switching to yearly billing: £276 - £180 = £96 per year.
• Enterprise annual: £360 per year (monthly not published by Fireflies). Switching from an unknown monthly is not published by Fireflies.
• Free plan: £0 per year.

Cheapest real alternative from the competitors in this guide: Keepr has a free-forever tier at £0 per month. If you move from Fireflies Pro monthly (£14) to Keepr free, annual saving is £168 per year.

Relevant UK law

Key statutes: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Digital Markets, Competition and Consumers Act 2024 also affects digital service rules and cooling-off rights. For cooling-off rights see the 2024 guidance.

Cooling-off and digital services

The Consumer Contracts Regulations 2013 grant a 14-day right to cancel online contracts. For digital services, you may lose this right if you explicitly agreed to immediate access. If you did not agree to immediate access, you can cancel within 14 days and obtain a refund subject to the rules in the Regulations. For a plain-English overview see Which - Consumer Contracts Regulations.

If Fireflies refuses a refund or will not cancel

First, send a clear written complaint and keep copies. Then escalate to Citizens Advice for guidance. For card payments you can seek a chargeback via your card issuer or use Section 75 if conditions are met. The CMA treats hard-to-cancel auto-renewals as potentially unfair; retain all evidence of your cancellation request and any auto-enrolment charges.

Download your data

Before access is removed, export meeting transcripts, summaries and any files you need. Keep a local copy of key transcripts.

Final billing and credits

Credits are not legal tender, have no cash value and are not refundable. Unused credits may expire at the end of a subscription period and do not roll over unless stated in your offer terms. If you believe you are entitled to a refund within statutory rights, contact [email protected] and reference your invoice and cancellation confirmation. For billing controls and refunds see Fireflies billing terms.

Re-activation

You can reactivate by signing in and choosing a plan. If you had an Enterprise contract, contact your account manager for reactivation and pricing details.

Use this checklist to confirm your cancellation is effective and to protect your rights.

• Cancel at least 24 hours before the next billing date.
• Download all transcripts and exports you need.
• Save the cancellation confirmation email from Fireflies as proof.
• If you paid by card, save the last card statement showing any disputed charge.
• If you cancel within 14 days and want a refund, state this explicitly in your email to support and keep a copy.
• If you send a registered letter, keep the proof of postage and delivery receipt.
• If you are billed via Apple or Google, cancel via the store and save the store confirmation.