Cancel Fit Up Today the easy way

Service overview

Fit Up Today is a UK-facing fitness subscription service that gives access to a network of gyms, fitness studios and wellness facilities. The product uses a flexible membership model where members can visit multiple participating venues rather than being tied to a single location.

How the membership works

Membership runs on contracts that include monthly rolling options and longer-term contracts such as 6-month and 12-month terms. Written notice is typically required to cancel and the notice period usually begins when Fit Up Today receives and acknowledges your cancellation request.

Company facts

Web cancellation

1. Log in to your Fit Up Today account at fituptoday.com.
2. Locate account settings or membership section and look for a cancellation or contact form.
3. Write a short message: include your full name, account email, membership ID if available, and state the date you want cancellation to take effect considering a 30 day notice.
4. Save a copy of your sent message and any acknowledgement email from Fit Up Today.

Email cancellation

1. Send an email to [email protected] with subject line "Cancel membership - [Your full name]".
2. In the email include your full name, account email, membership ID and the exact date you want the membership to end based on 30 day notice.
3. Request written confirmation of the cancellation and the final date of membership.
4. Keep the sent email and any reply as proof.

Post cancellation (Recorded Delivery)

1. Write a signed cancellation letter with your name, account email, membership ID and the exact termination date requested.
2. Send the letter to Fit Up Today, Example Street, EC1A 1AA London, United Kingdom by Royal Mail Recorded Delivery.
3. Keep the tracking number and delivery receipt as the strongest independent proof of delivery.
4. If you do not receive written acknowledgement within 7 days of delivery, escalate using the steps in the Legal protections section.

iOS and Google Play purchases

1. If you purchased via Apple, open Settings > your name > Subscriptions and cancel the Fit Up Today subscription at Apple.
2. If you purchased via Google Play, open Google Play > Payments & subscriptions > Subscriptions and cancel from there.
3. After cancelling with the app store, notify Fit Up Today in writing and provide the cancellation screenshot.

Phone cancellation

1. Call the support phone number if published in your account or on the site and state you want to cancel.
2. Immediately follow up in writing by email or Recorded Delivery stating the date the cancellation should take effect and requesting written confirmation.
3. Do not rely on a phone-only cancellation without written evidence.

Moving - relocation

If you move to a location where Fit Up Today no longer provides access, supply proof such as a tenancy agreement, utility bill or new address documentation showing the move date. Request early termination and include the effective date. The Consumer Rights Act 2015 protects you from unfair contract terms if a long notice or penalty is disproportionate.

Price increase

If Fit Up Today increases the price during your contract and you do not accept the change, check the contractual clause that governs price changes and send a written rejection. If the increase is not permitted by the contract or is unfair, you may challenge it under the Consumer Rights Act 2015. Provide the notification of price change and your written objection as proof.

Death of subscriber

To cancel due to the death of the subscriber, provide a copy of the death certificate and proof of your authority to act for the estate. State the requested termination date in writing. Fit Up Today policies specific to bereavement are Not publicly disclosed by Fit Up Today, but common practice is acceptance on production of a death certificate.

Legitimate ground

Fit Up Today accepts cancellations for changes in personal circumstances such as health issues or relocation when supported by evidence. Required proof includes medical letters, GP notes or official relocation documents. The company must act in line with the Consumer Rights Act 2015 on fairness of terms.

End of commitment

When your fixed-term contract ends, notify Fit Up Today in writing within any specified notice period listed in your agreement. If you do not find a required notice period in your contract, send written notice at least 30 days before your intended end date and request confirmation. The effective end date is the date acknowledged by the company.

Cooling-off period (14-day right)

If you signed up online, by phone or away from business premises you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. The 14-day period starts the day after the contract is concluded. If you cancel within 14 days you are entitled to a full refund of payments made, although the company may deduct charges for services actually supplied during that period. If Fit Up Today fails to inform you of your cancellation rights, the 14-day period can be extended by up to 12 months under the same Regulations.

Before cancelling: negotiate

Research does not report specific retention offers from Fit Up Today. If you want to keep your membership, ask explicitly in writing for these options: a temporary freeze, a downgrade to a cheaper plan, suspension for medical reasons or a loyalty discount. Email [email protected] with the subject "Retention request - [Your name]" and propose the exact option you want. If Fit Up Today offers a written counteroffer, keep it as a binding record.

What cancelling saves you

Fit Up Today public prices are Not publicly disclosed by Fit Up Today. For alternatives found in research, annual costs are:

• Keepr free plan - £0 per month - annual cost £0 (0 x 12 = £0 per year)
• Keepr Pro - £9 per month - annual cost £9 x 12 = £108 per year
• GoForma - £22 per month - annual cost £22 x 12 = £264 per year
• YF Accounting - £50 per month - annual cost £50 x 12 = £600 per year

Cheapest real alternative from competitors listed in research is Keepr free plan at £0 per month.

Key laws that protect you

The Consumer Contracts Regulations 2013 give a 14-day cooling-off right for contracts concluded online, by phone or away from business premises. The Consumer Rights Act 2015 protects you against unfair terms, including disproportionate cancellation penalties. The Competition and Markets Authority flags hard-to-cancel subscriptions and unclear auto-renewal as potential unfair practices.

How to escalate if Fit Up Today refuses

First complain in writing to Fit Up Today and request a formal response. If unresolved, contact Citizens Advice for free guidance and use their pages on cancelling services and cancelling gym memberships: Cancelling a service and Cancelling a gym membership. If you paid by card, consider a chargeback or Section 75 claim with your card issuer for qualifying payments. If the company engages in unfair commercial practices, report to the CMA.

Confirm access and services

Keep the written confirmation showing the final date of membership and check your account access stops on that date. If you lose access sooner, contact support and attach your confirmation email or Recorded Delivery receipt.

Data and receipts

Request a final invoice showing any refund or outstanding balance. Ask Fit Up Today to confirm how they will handle your personal data and whether they will delete or retain it. Keep all documents for 12 months after cancellation.

Re-activation and new memberships

If you want to rejoin later, confirm whether a new sign-up requires a fresh contract with potential introductory pricing. Keep copies of any re-join terms before agreeing.

Follow this checklist to cancel cleanly and protect yourself.

• Write a clear cancellation statement with full name, account email and membership ID.
• State the exact date you want the cancellation to take effect based on 30 day notice.
• Send the cancellation by Recorded Delivery to Fit Up Today, Example Street, EC1A 1AA London, United Kingdom and keep the tracking number.
• Send a copy by email to [email protected] and keep both sent email and any reply.
• Request written confirmation of cancellation and the final membership date from Fit Up Today.
• Keep proof of postage, email deliveries and any company replies for at least 12 months.
• If you paid through Apple or Google Play, cancel the subscription with the store and retain screenshots.
• If you do not receive confirmation, escalate to Citizens Advice and consider card chargeback or Section 75 if applicable.