Flo Free
£0
/ mois
Period and ovulation tracking, Secret Chats community space.
Period and ovulation tracking
Secret Chats community space.
Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
Cancel Flo the easy way
We generate and send your cancellation letter to Flo by registered mail
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Preview of your letter
PreviewSender
Recipient
Flo
Crown Way
CF14 3UZ Cardiff United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of Flo agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Flo service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Flo service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
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Flo
Step-by-step 2026 UK guide to cancel Flo, get refunds and know your rights under UK law. Includes exact steps for web, iOS and Android.
Cardiff, United Kingdom
Professional Services
[Cancellation at a glance]
| Fastest method (name it + why) | Web - log in at app.flo.health and use the Subscription Hub; immediate confirmation that the subscription will not renew |
| Effective delay | Stops future charges immediately; confirmation shown that your subscription will not renew |
| Notice period | 24 hours before trial or billing period end to avoid renewal charge |
| Cancellation fee (amount or 0) | 0 |
| Minimum commitment | Not published by Flo |
| Phone + hours | Not published by Flo |
| Postal address for registered letter | Flo, Crown Way, CF14 3UZ Cardiff, United Kingdom |
What is Flo
Overview
Flo is a health app and service produced by Flo Health Inc. focused on menstrual cycle tracking, ovulation prediction, pregnancy support and menopause insights. The service includes a free tier and a paid Premium subscription with advanced features.
Who uses Flo
The target audience is women and people who menstruate seeking reproductive health management and wellness support, from menstruation to conception, pregnancy, and menopause.
How Flo delivers the service
Flo operates through its mobile apps and web interface; subscriptions can be managed via app.flo.health, Apple App Store or Google Play depending on how the subscription was purchased.
| Active monthly users | 77 million |
| Employees | ~701 |
| Founded | 2015 |
| Headquarters | London, United Kingdom |
How to cancel Flo
| method | steps summary | estimated time | proof obtained | difficulty |
|---|---|---|---|---|
| Web | Log in at app.flo.health → Subscription Hub or Subscriptions → Manage Subscription → follow on-screen prompts | 5-10 minutes | On-screen confirmation and email | Easy |
| iOS (Apple App Store) | Open iPhone Settings → Apple ID → Subscriptions → select Flo → Cancel Subscription | 3-5 minutes | Apple confirmation email | Easy |
| Android (Google Play) | Open Google Play → Subscriptions → select Flo → Cancel subscription | 3-5 minutes | Google Play confirmation email and transaction ID | Easy |
| Phone | Not publicly listed - contact via Help Center or company postal address | not publicly disclosed | not publicly disclosed | Hard |
| Email / Help Center | Use Flo Help Center 'Contact us' with account email and receipt or transaction ID | Varies - allow 48-72 hours | Support reply email | Medium |
| Post (registered letter) | Send registered letter to Flo, Crown Way, CF14 3UZ Cardiff, United Kingdom with account details and request | Allow postal transit + 7-14 days processing | Proof of delivery | Medium |
Web cancellation (detailed)
- Open a browser and go to app.flo.health and log in with the account email used to subscribe.
- Open the Subscription Hub or Subscriptions page in account settings.
- Choose "Manage Subscription" and follow the on-screen prompts until you receive confirmation that your web subscription will no longer renew.
- Save or screenshot the confirmation page and any confirmation email as proof.
Cancel on iPhone (detailed)
- Open Settings on your iPhone and tap your name at the top to open Apple ID.
- Tap Subscriptions, find Flo in the list, then tap Cancel Subscription and confirm the cancellation.
- Keep the Apple confirmation email or a screenshot as proof and use reportaproblem.apple.com to request a refund if needed.
Cancel on Android (detailed)
- Open the Google Play app and tap your profile icon → Payments & subscriptions → Subscriptions.
- Select Flo and tap Cancel subscription, then follow the confirmation steps.
- Find the Google Play transaction ID on your receipt for refunds and keep the confirmation email.
Email / Help Center cancellation (detailed)
- Go to the Flo Help Center and use the "Contact us" button. Provide your account email and attach a receipt or proof of payment (Stripe, PayPal or Google/Apple receipt).
- Request confirmation that future charges will stop and whether a refund will be issued; save the reply as proof.
Post (registered letter) cancellation (detailed)
- Write a signed letter with your full name, account email, subscription details and a clear request to cancel.
- Send by registered mail to: Flo, Crown Way, CF14 3UZ Cardiff, United Kingdom. Keep proof of postage and delivery certificate.
- Allow time for Flo to process the request and save the delivery confirmation as proof.
Cancel by reason
Moving / change of residency
If you move and can no longer use the service because of geographic restrictions, provide your account email and a document proving the new address (utility bill or official ID). Flo's published guidance for this specific ground is non published; use Help Center contact to submit proof.
Applicable law: Consumer Contracts Regulations 2013 when a distance contract cancellation is requested within 14 days. See Consumer Contracts Regulations 2013.
Price increase
If Flo raises the price and you want to cancel, save the price increase notice and request cancellation referencing the notice. Provide your account email and the notice or screenshot of the new terms.
Applicable law: Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations the trader must provide renewal cooling-off rights; cancellation on renewal is allowed. See Cooling-off rights (Consumer Act 2024).
Death of the subscriber
To cancel after a subscriber's death, send a copy of the death certificate and the subscriber's account email to Flo Help Center or by post to Flo, Crown Way, CF14 3UZ Cardiff, United Kingdom. Flo's specific published procedure is non published; use Help Center contact to confirm termination and any refund steps.
Legitimate ground (service defect or non-performance)
If Flo fails to provide the service with reasonable care and skill, you may cancel for lack of performance. Provide receipts, descriptions of the defect and correspondence. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill.
Applicable law: Consumer Rights Act 2015.
End of commitment / renewal cooling-off
If your subscription auto-renews and you wish to stop the renewed contract, cancel before the renewal date. If Flo failed to give renewal cancellation information, the cooling-off period can be extended by up to 12 months under the Consumer Contracts Regulations 2013.
Applicable law: Consumer Contracts Regulations 2013 and Consumer Act 2024 - cooling-off rights.
Negotiate or save
Before cancelling: negotiate
There are no publicly reported retention offers from Flo in the research data. To ask for a retention offer, contact the Flo Help Center via the "Contact us" form, include your account email, last four digits of your payment method and state you are considering cancellation. Ask for a discount, free trial extension, or an annual pricing offer.
What cancelling saves you - exact maths
Flo Premium monthly price: £11.99 per month. Yearly cost if on monthly billing: £11.99 x 12 = £143.88 per year.
Flo Premium annual price: £47.99 paid once per year.
Savings by switching from monthly to annual: £143.88 - £47.99 = £95.89 per year.
Cheapest listed competitor: Engager.app at £9 per month or £108 per year. If you cancel Flo Premium monthly and switch to Engager.app annual you save: £143.88 - £108.00 = £35.88 per year.
Other competitor prices: Vupiy £12 per month (£120 per year), Practice Hub £39 per month (£390 per year), Keepr £9 per month (£108 per year).
Legal protections and escalation
Key UK consumer law
The main rules that protect UK consumers are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Competition and Markets Authority (CMA) oversees unfair subscription practices.
Cooling-off and refunds
Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period for most distance contracts; if the trader fails to provide required cancellation information the period can be extended by up to 12 months. For subscription renewals, the Consumer Act 2024 provides cooling-off rights for renewals and requires a clear renewal notice. See Consumer Contracts Regulations 2013 and Cooling-off rights (Consumer Act 2024).
How to escalate
1) Complain to Flo first using the Help Center or registered postal address. 2) If unresolved, seek guidance from Citizens Advice. 3) For qualifying card payments, consider Section 75 or a chargeback through your card issuer. 4) If the issue concerns unfair auto-renewal practices, contact the CMA for guidance. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prevents disproportionate cancellation penalties.
What to do after cancelling Flo
Check final billing
After cancelling check your bank or card statement for the next billing date to confirm no new charge appears. If charged, gather the receipt and contact Flo Help Center to request a refund; if purchased via Apple or Google, follow the platform refund instructions.
Requesting refunds
Refunds are not automatic. For iOS purchases request a refund from Apple via reportaproblem.apple.com. For Google Play purchases find the Google Play transaction ID in the receipt and submit it to Flo Support via the Help Center. For web purchases locate the receipt showing Flo Health, Stripe or PayPal and attach it to your Help Center request.
Data and re-activation
If you want to export your data, use account settings in the app or web account. If you cancel and later want to re-activate, subscribe again through the same store where you purchased originally; re-activation is done by starting a new subscription purchase.
Next steps and practical checklist
Use this checklist right after you cancel to protect your money and records.
- Save cancellation confirmation screenshot or email from app.flo.health or platform.
- Note the cancellation date and the last day you have access.
- If you want a refund, collect the receipt and transaction ID (Apple or Google receipts or Stripe/PayPal web receipt).
- Contact the Flo Help Center with your account email and receipt if a refund is needed.
- If charged after cancellation, contact your card issuer about chargeback or Section 75 where applicable.
- Export any personal data you want to keep from your account settings.
Plans
Flo Premium (Monthly)
£11.99
/ mois
Advanced cycle tracking, personalised health insights and premium content.
Advanced cycle tracking
personalised health insights and premium content.
Flo Premium (Annual)
not applicable
/ mois
Advanced cycle tracking and premium content billed as a single annual payment.
Advanced cycle tracking and premium content billed as a single annual payment.
No commitment. Billoff helps you cancel or adjust your Flo subscription without hunting down every detail alone.
Pros & cons
Pros
Free tier provides basic period and ovulation tracking at no cost.
Premium offers advanced cycle tracking and health insights for £11.99/month or £47.99/year.
Multiple purchase channels supported: web, Apple App Store and Google Play.
Cons
Refunds are processed by the platform you used to buy (Apple/Google) or require contacting Flo Support; not automatic.
Some premium features may not be available in the UK or Europe according to Flo documentation.
Annual subscription is paid as a single upfront payment (£47.99) which may not be refundable automatically.
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
Practice Hub
£39
/ mois
Practice Hub offers tiered plans specifically designed for independent HR consultants.
Vupiy
£12
/ mois
Vupiy focuses on 'lite accounting' with strong multi-company management capabilities.
Engager.app
£9
/ mois
Provides all features on every plan, with pricing based on practice size rather than feature tiers.
Keepr
£9
/ mois
Keepr offers a robust free tier for basic invoicing and time tracking.
Countries where Flo is available
Flo is available in many countries. Here are several frequently cited markets:
United Kingdom
Subscription & cancellation
What you should know about Flo subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Flo subscription, whichever payment method you use.
Manage your Flo subscription
Cancel, adjust, or compare options in a few clicks.