Cancel Framer the easy way

Core product

Framer is an AI-powered, no-code and low-code platform that helps teams design, edit and publish interactive websites with CMS and hosting included.

Main features

Framer offers a free plan and paid site plans with built-in SEO, staging, branching and collaboration tools. Plans include a free domain option and CMS collections for dynamic content.

Company facts

Web (recommended)

1. Sign into your Framer workspace at framer.com.
2. Open Workspace settings and go to the Plans tab.
3. Locate the site with the active plan and click the three-dot menu next to the site.
4. Select "Cancel Plan", provide feedback if requested and confirm the cancellation.
5. You will see confirmation in the UI; your plan remains active until the end of the current billing cycle.

Email (support follow-up)

1. Send a clear email to the account support address: *****@framer.com explaining: your account workspace name, site URL, the plan you want to cancel and the date you requested cancellation.
2. Attach screenshots of your workspace plan settings showing the active plan where possible.
3. Keep the email reply as proof of cancellation or the support ticket number.

Post (registered letter)

1. Write a signed letter with your full name, workspace name, site URL, the plan to cancel and the date you request cancellation.
2. Send by registered post to: Framer, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the registered post receipt as proof of posting and delivery.

Phone and mobile apps

1. Framer does not publish a phone-based cancellation route; cancellation must be completed in the workspace settings on the web.
2. If you are billed via a third party app store, use the app store cancellation process for that store.

Cooling-off period (initial purchase)

Rule - For distance contracts concluded online, UK law grants a 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For digital content, the right can end if you expressly consent to immediate performance.

Required proof documents - order confirmation with purchase date and proof of cancellation notification (email or registered letter).

Applicable law - Consumer Contracts Regulations 2013 (legislation.gov.uk/uksi/2013/3134/2026-01-01).

Refund window exceptions (Framer policy)

Rule - Framer does not automatically refund unused time. Framer states refunds are not provided for unused time in an active subscription. Framer provides a refund if you cancel within 7 days of the initial purchase in some cases; E.U. and Turkey residents have a 14-day right.

Required proof documents - proof of purchase date and cancellation request date; any additional information Framer requests.

Reference - Framer refund policy.

Price increase

Rule - If a price increase changes the essential terms of your subscription, UK law on unfair terms and contract variation gives rights to terminate. Framer users should check the notice Framer provides and their account terms.

Required proof documents - notice of price increase from Framer, billing statements showing previous price.

Applicable law - Consumer Rights Act 2015 for unfair contract terms and the Consumer Act 2024 for cooling-off of renewals (Consumer Act 2024).

Moving address or relocation

Rule - Moving does not automatically cancel a subscription. You may cancel under the general right to terminate an indefinite services contract by giving reasonable notice aligned with the billing cycle.

Required proof documents - proof of new address such as a utility bill or tenancy agreement if you request an exception or fee waiver.

Reference - Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 where applicable.

Death of the subscriber

Rule - In the event of the account holder's death, the estate can request cancellation; this is handled as a contractual matter with Framer.

Required proof documents - death certificate and proof of authority from the estate to manage the account.

Reference - Apply standard contract termination practice and provide the documents to support contact with Framer support.

Service failure or legitimate ground

Rule - If Framer fails to deliver the service with reasonable care and skill you may have grounds to terminate and seek a refund under the Consumer Rights Act 2015.

Required proof documents - screenshots, error logs, support ticket history showing attempts to remedy the issue, and dates.

Applicable law - Consumer Rights Act 2015.

Before you cancel - negotiate

Retention offers - Framer public help articles do not list specific retention discounts or transfer offers. There is no published programme of discounts for customers who request to stay.

How to ask - contact support by email to *****@framer.com or use the workspace support flow. State your workspace name, the plan you pay (for example Basic £10/month or Pro £30/month), why you want to cancel and ask for a retention offer or a downgrade. Keep written replies as proof of any offer.

What cancelling saves - exact yearly maths

Compute yearly cost per plan based on published prices:

• Free plan - £0 x 12 = £0 per year
• Basic - £10 x 12 = £120 per year
• Pro - £30 x 12 = £360 per year
• Scale starting plan - £100 x 12 = £1200 per year

Example saving - cancelling a Pro plan saves £30 x 12 = £360 per year.

Cheapest competitor from the listed alternatives - Lightning UX at £2799 per month (annual cost £2799 x 12 = £33,588). Switching to that alternative would not be cost saving compared with Framer Pro. Competitor prices are taken from comparative data in this guide.

Key UK consumer laws

The main laws that protect you are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Consumer Act 2024 also gives rights for cancelling subscription renewals under its cooling-off provisions.

Cooling-off and refunds

Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off right for most distance contracts. Digital content rights may end if you consent to immediate performance or download. Framer states refunds are not automatically granted for unused time, and Framer has a 7-day refund window in its policy for initial purchases; E.U. and Turkey residents have 14 days under Framer's policy.

Unfair contract terms and auto-renewal

The Competition and Markets Authority reviews hard-to-cancel subscriptions and unclear auto-renewal terms as possible unfair practices. The Consumer Rights Act 2015 protects against unfair contract terms such as disproportionate cancellation penalties.

How to escalate

First complain to Framer via support. If unresolved, contact Citizens Advice for guidance, then the relevant ombudsman for your sector or pursue a chargeback with your card issuer. For qualifying credit card purchases you may have Section 75 protection with your card provider.

Access and final date

When you cancel a site plan it remains active until the end of the current billing cycle. Plan features stop at that date; export any content you need before that expiry date.

Data and backups

Export pages, CMS content and media files before the plan expiry. Save copies of critical assets offline. Keep JSON or CSV exports of CMS collections if available.

Final billing and refunds

Framer does not automatically refund unused time. Refunds follow Framer's refund policy; you may request a refund via support and supply purchase and cancellation proof. Framer's refund policy is available at Framer refund policy.

Re-activation

You can re-activate a site by subscribing again. Any promotional pricing previously applied may not be available on re-subscribe.

Follow this checklist to cancel Framer and protect your data and money.

• Log in to your workspace and go to Workspace settings - Plans tab.
• Cancel the site plan using the three-dot menu and save the on-screen confirmation.
• Take screenshots of the cancellation confirmation and the plan page.
• Export all CMS collections and media files before the billing cycle ends.
• If you need proof, send a registered letter to Framer, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the receipt.
• If you want a refund within the initial window, contact support and reference the purchase date and cancellation date.
• If billed via a third-party store, cancel via that store to stop future charges.