Cancel G2A Plus the easy way

Service summary

G2A Plus is a subscription add-on for the G2A.com marketplace that gives members Plus Points, price discounts on selected items (up to 10% on 10 items monthly), regular bonuses and priority post-purchase assistance. Plans include a free tier and paid premium options billed monthly, quarterly or annually.

Who uses it

G2A Plus is aimed at gamers and digital entertainment buyers who want small, recurring savings and reward points to reduce future orders.

Company facts

For background on the operator see G2A.com on Wikipedia.

Web - cancel Premium in your account

1. Sign in to your G2A account at g2a.com.
2. Open Account settings and go to Subscriptions or G2A Plus section.
3. Locate G2A Plus Premium and select the option to cancel or unselect auto-renew.
4. Confirm the change. Keep a screenshot of the confirmation and the date/time shown in your account.

iOS / Android - app cancellation

1. If you subscribed via the G2A mobile app through Apple or Google, cancel via the respective app store subscription manager: for iOS use Settings - Apple ID - Subscriptions; for Android use Google Play - Subscriptions.
2. Open the G2A Plus subscription entry and choose Cancel Subscription.
3. Keep the app-store cancellation confirmation email or screenshot.

Support ticket - cancel free version

1. Create a G2A Support ticket describing you want to cancel the G2A Plus free version.
2. Include your account email and order/subscription ID if available.
3. G2A will cancel the free subscription within 3 days. Keep the ticket ID and the reply as proof.

Post - registered letter

1. Write a signed letter stating: "I Cancel my G2A Plus subscription" with your account email and subscription ID.
2. Send by tracked/registered post to: G2A Plus, 207 Regent Street, W1B 3HH London, United Kingdom.
3. Keep the tracked post receipt and a copy of the letter.

Phone or email

1. G2A does not publish a dedicated cancellation phone number or public support email; open a Support ticket through the Help Center in your account for written proof.
2. If you find a phone contact in your account billing documents, use registered post as primary evidence.

Cooling-off rights

Right: Under the Digital Markets, Competition and Consumers Act 2024 you can cancel a subscription contract during the initial cooling-off period and any renewal cooling-off period by notifying the trader with a clear statement. Cancellation is effective when that notification is given. See the law text on cooling-off rights: Cooling-off rights (legislation).

Price increase

Rule: G2A Plus pricing changes are not published in the research dataset. If a price increase affects your contract, send a cancellation notice quoting the change and request an end-of-contract notice and refund for any overpayment. Consumer protection principles in the Consumer Rights Act 2015 may apply to unfair terms.

Moving - change of address

Rule: G2A Plus does not publish a policy accepting moving as an automatic ground for immediate cancellation. To cancel because you cannot use the service at your new address, open a Support ticket and attach proof of move such as a dated utility bill or tenancy agreement. The statutory right most relevant is the general contract and consumer law protections under the Consumer Rights Act 2015.

Death of subscriber

Rule: G2A Plus does not publish a public process for death of a subscriber in the research data. For death of the account holder, the estate executor should open a Support ticket, attach proof such as a death certificate and request cancellation and any refund due. The company must provide an end-of-contract notice and correct final billing where relevant.

Legitimate grounds accepted by G2A (from research)

Rule: G2A may suspend or cancel a G2A Plus subscription if the buyer violates their Terms and Conditions or if there are insufficient funds for the next settlement period. Use Support ticket evidence for these cases.

End of commitment

Rule: G2A Plus is a rolling subscription with no minimum commitment for premium monthly plans. Cancel in-account or by ticket; access continues until the end of the billing period. Applicable law: Digital Markets, Competition and Consumers Act 2024 and Consumer Rights Act 2015.

Before you cancel - how to ask for a retention offer

G2A Plus retention offers are not published in the research dataset. To request a retention offer, open a Support ticket from your account, state your reason for leaving, and ask whether any promotional rate or extension is available. Keep the ticket ID and any written offer as proof.

What cancelling saves - yearly cost calculations

G2A Plus plan costs and yearly totals using published GBP figures:

• G2A Plus Free - £0 per month - yearly cost £0 x 12 = £0.
• G2A Plus Premium (1 month) - £2.99 per month - yearly cost 2.99 x 12 = £35.88 per year.
• G2A Plus Premium (3 months) - billed as £7.99 every 3 months - yearly cost 7.99 x 4 = £31.96 per year (research listed £31.92 annual equivalence).
• G2A Plus Premium (12 months) - £11.49 per year - yearly cost = £11.49 per year.

Example savings versus the monthly plan:

• Switching from the monthly plan (£35.88/year) to the annual plan (£11.49/year) saves 35.88 - 11.49 = £24.39 per year.
• Choosing the quarterly-billed plan (£31.96/year) instead of monthly saves 35.88 - 31.96 = £3.92 per year.

Cheapest competitor listed in the competitor data: Adam Benedict Business Subscription at £299 per month. Annual cost of that service = 299 x 12 = £3,588 per year. G2A Plus remains a low-cost consumer subscription by comparison.

Primary UK consumer law

Key laws: Digital Markets, Competition and Consumers Act 2024 (renewal cooling-off rights), Consumer Rights Act 2015 (services must be provided with reasonable care and skill and unfair contract terms are not binding), and the Consumer Contracts Regulations 2013 (14-day cooling-off for many online purchases, with exceptions for certain digital content).

Cooling-off and renewal cooling-off

The Digital Markets, Competition and Consumers Act 2024 gives a right to cancel subscription contracts during the initial cooling-off period and any renewal cooling-off period. The law explains how to notify the trader; see the legislation text: Digital Markets Act - section 261 and the cooling-off provisions at cooling-off rights (snippet).

How to escalate

Step 1 - complain to G2A Support and keep written proof: ticket ID, emails, screenshots. Step 2 - contact Citizens Advice for guidance and raise a complaint with the relevant ombudsman if applicable. Step 3 - if you paid by credit card, consider Section 75 or a chargeback via your card issuer for qualifying payments. The CMA views hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair; preserve evidence of cancellation attempts and account screenshots for escalation.

Access and benefits

After cancellation you keep access to G2A Plus through the end of your current billing period. Mark the billing end date in your calendar and check account permissions to confirm the date.

Data and account

Review your G2A account for saved payment methods and linked subscriptions. Remove saved card details if you do not want future charges. Download any invoices or receipts for your records.

Final billing and refunds

G2A states that cancellation of the G2A Plus premium version does not assure a refund of any subscription fee paid before G2A receives the cancellation notice. However, the Digital Markets, Competition and Consumers Act 2024 may entitle you to a refund for cooling-off or renewal cooling-off periods. Request a written end-of-contract notice and any refund via a Support ticket; keep ticket ID and responses.

Re-activation

You can re-activate G2A Plus by subscribing again in your account or via the app stores. Keep evidence of the new subscription and its billing terms.

Use this checklist to finish cancellation and protect yourself from unwanted renewals.

• Sign in and cancel G2A Plus in Account (Premium) or open a Support ticket (Free).
• Take a screenshot of the cancellation confirmation and note the date and time.
• If you used a mobile store, cancel in Apple Subscriptions or Google Play Subscriptions and keep the app-store confirmation email.
• Remove stored payment methods from your G2A account.
• If you still get charged after cancellation, open a Support ticket and prepare to escalate with your card issuer or Citizens Advice.
• If you want a refund, request it in writing and attach evidence of cancellation and the billing history.