Cancel Geofinder the easy way

Service overview

Geofinder is a phone-location service offered by ERSTEN GROUP LTD that claims to locate mobile devices by sending a tracking link to the target phone. Users can subscribe via web or mobile apps to use trial and paid locating services.

Who uses it

Geofinder targets consumers, parents and friends who need to find lost or missing phones, or check a device location for safety reasons.

Key facts

Geofinder offers trial purchases (example initial charge reported as £0.97) that convert to recurring subscriptions unless cancelled. Web account cancellation exists through the ACCOUNT > Cancel my account flow reported by users. For the official site visit geofinder.mobi.

Web - cancel from your account

1. Visit geofinder.mobi and log in using your email and PIN.
2. From the dashboard go to ACCOUNT then select Cancel my account.
3. Follow on-screen prompts and confirm cancellation.
4. Save any on-screen confirmation or copy any confirmation email you receive.

iOS - cancel via App Store

1. Open Settings on your iPhone.
2. Tap your name at the top, then Subscriptions.
3. Select Geofinder and tap Cancel Subscription or turn off auto-renew.
4. You must cancel at least 24 hours before the renewal to avoid the next charge.

Android - cancel via Google Play

1. Open Google Play Store on the device signed into the purchasing account.
2. Tap Menu, then Subscriptions, then select Geofinder.
3. Tap Cancel subscription and follow prompts. Deleting the app does not cancel billing.

Email cancellation

1. Send an email from the address on file to [email protected] with subject: Cancel my Geofinder subscription.
2. Include account email, last 4 digits of payment card and date of subscription.
3. Request written confirmation and retain the sent email as proof.

Post (registered letter)

1. Write a signed cancellation letter including account details and request termination.
2. Send by registered post to: Geofinder, Suite 1 Second Floor, Endymion House, EVANS BUSINESS CENTRE, BS23 1XQ WESTON-SUPER-MARE, United Kingdom.
3. Keep proof of postage and delivery.

Cooling-off period (changed your mind)

If you bought a subscription online you have a 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you cancel within 14 days you are entitled to a full refund for the service that has not yet been performed. If you asked for the service to start during the 14 days you may be charged for the portion of service provided up to cancellation.

Required proof: purchase confirmation, cancellation request (email or registered post), bank statement showing payment.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

If Geofinder increases the subscription price mid-contract and you do not accept the new price, you can treat this as a contract change and ask to cancel without penalty. Keep a copy of the pricing notice or billing statement showing the increase.

Required proof: billing statement showing previous price and the increased charge; account correspondence.

Applicable law: Consumer Rights Act 2015 for contract fairness considerations.

Death of the subscriber

In the event of the subscriber's death, the estate administrator or executor may cancel the subscription and request final billing adjustments. Provide a death certificate and proof of executor status to [email protected].

Required proof: death certificate, proof of authority (grant of probate or executor letter), account details.

Legitimate ground - service failure or poor performance

Under the Consumer Rights Act 2015 services must be performed with reasonable care and skill. If Geofinder failed to deliver the promised locating service you can complain and request termination and refund proportionate to the failure.

Required proof: logs, screenshots showing failed locations, correspondence with support documenting the fault.

Applicable law: Consumer Rights Act 2015.

End of commitment

If your subscription term ends (monthly rolling) cancellation before the next renewal stops future charges. Keep the date of cancellation and any confirmation of termination.

Required proof: cancellation confirmation, last billed date.

Before cancelling: negotiate

Geofinder is reported to add upsells at checkout (Assist Pro and Premium). There are no widely published, standard retention discounts reported in the available research. To request a retention offer or refund, contact [email protected] and state your account email, subscription start date and desired outcome (partial refund, pro-rated refund, or cancellation without charge). If you signed up on iOS or Android request a refund through Apple or Google first as those platforms handle in-app purchases.

What cancelling saves you

Use actual plan prices reported in research to compute yearly savings.

Example 1 - Monthly web subscription at £39.99: 39.99 x 12 = £479.88 per year.

Example 2 - Monthly app subscription at £49.99: 49.99 x 12 = £599.88 per year.

Example 3 - Weekly-style app billing equivalent at £9.99 per week gives an annual cost of 9.99 x 52 = £519.48 per year.

Cheapest real alternative: device-native services like Apple's Find My and Google's Find My Device are free at £0 per month and provide device-locating features without subscription fees. Switching to these free tools reduces annual cost to £0 per year versus Geofinder's reported plans above.

Relevant UK law

Key protections include the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which give a 14-day cooling-off right for most online service contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects against unfair contract terms.

Auto-renewal and unfair practices

The Competition and Markets Authority (CMA) views unclear auto-renewal and hard-to-cancel subscriptions as potential unfair practices. If you were enrolled in a trial that converted to a subscription with unclear disclosure, raise the issue with the trader and escalate to Citizens Advice for guidance.

How to escalate

1) Complain to Geofinder via [email protected] or registered post. 2) If unresolved, get advice from Citizens Advice: citizensadvice.org.uk. 3) If payment was made by credit card, consider a Section 75 or chargeback via your card issuer for qualifying transactions. 4) Use public complaint channels (for example, Trustpilot) to document the issue.

Check access and data

After cancellation verify that you no longer have access to premium features. Request confirmation from support and ask what data Geofinder retains about your account.

Final billing and refunds

If you cancelled within the 14-day cooling-off period request a refund and provide purchase evidence. For App Store or Google Play purchases request refunds via Apple or Google. For web payments contact [email protected] with bank statement showing the charge.

Re-activation and records

If you later want the service again you can re-subscribe via the website or app. Keep a copy of the cancellation confirmation and any refund receipts for 12 months in case you need to escalate the matter with your payment provider or Citizens Advice.

Use this checklist to cancel Geofinder and protect your consumer rights.

• Find your account email and last transaction date.
• Attempt cancellation via the web dashboard: ACCOUNT > Cancel my account and save confirmation.
• If subscribed via iOS, cancel in Settings > Subscriptions and request refund from Apple if within 14 days.
• If subscribed via Google Play, cancel in Google Play > Subscriptions and request refund from Google if within 14 days.
• Email [email protected] with a clear cancellation request and keep the sent message.
• If necessary, send a signed registered letter to the company address and keep proof of postage.
• If you paid by card and the refund is refused, contact your card issuer for a chargeback or Section 75 enquiry.