Cancel Glean the easy way

Overview

Glean is a company that offers multiple distinct products under the Glean name ranging from enterprise AI search and work assistant services to consumer apps such as a clipboard manager and an online coaching app. The business unit focused on enterprise customers provides a Glean Enterprise Graph and AI-powered search and reasoning tools.

Main product lines

Research identifies at least three product lines: Glean App (coaching subscriptions: Group at £25.00/month and 1-1 at £99.00/month), a Glean clipboard app (£1.99/month or £9.99/year), and an AI-powered work assistant priced from £295.00 per user per year for enterprise-level plans.

Company facts

For the enterprise Service Agreement see the official Service Agreement: Glean Service Agreement (PDF). For product pricing see the official pricing and product pages: Glean core suite pricing and Glean app.

Email cancellation (recommended)

1. Open your email account and compose a new message to [email protected].
2. Include your full name, account email, the product or subscription name, last 4 digits of payment card if available, and the sentence: "Please cancel my Glean subscription with one month's notice effective immediately."
3. Request a written confirmation and keep the sent email and any reply as proof of cancellation.
4. Expect the cancellation to take effect on your next monthly anniversary; keep correspondence until you receive an end-of-contract notice.

Web / Account portal

1. Sign in to the Glean product where you hold the subscription (for example Glean App or product portal linked in your billing emails).
2. Go to Billing or Subscription settings and look for a Cancel or Manage Subscription button.
3. Follow the on-screen process and save or screenshot the confirmation page and any confirmation email.

Postal cancellation

1. Write a short letter including your name, account email, subscription name, and a clear statement "I cancel my subscription and give one month's notice."
2. Send by registered post to: Glean, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the proof of posting and any signed delivery confirmation until the cancellation is confirmed.

Phone cancellation

1. Find a support phone number in your account documents or on the product help pages; Glean does not publish a universal phone number in its Service Agreement, so phone support may not be available.
2. If you reach an agent, state your account details and request cancellation with one month's notice and ask the agent to confirm by email.
3. Record the call reference if provided and keep the confirmation email as proof.

Cooling-off period (initial 14 days)

If you bought a subscription online, you have a 14-day cooling-off right under the Consumer Contracts Regulations 2013 for most services. To use this right, notify the trader with a clear statement within 14 days. If you asked Glean to start services during the cooling-off period and the service was supplied, Glean may keep an amount to cover the cost of services provided. See Citizens Advice for cancelling services: Citizens Advice - cancelling a service.

Price increase

If Glean increases the price after your contract started and your subscription terms allow you to exit for a price rise, you may cancel. Provide the price change notice from Glean and your last invoice as proof. Applicable law: Consumer Rights Act 2015 protections against unfair contract terms.

Moving abroad

To cancel because you move abroad, provide a copy of your relocation documentation such as a new utility bill or tenancy agreement. Glean's Service Agreement does not list moving as an automatic ground for immediate refund; standard one month notice applies unless Glean agrees otherwise.

Death of subscriber

Next of kin or executor should email [email protected] attaching a copy of the death certificate and proof of identity to request termination. Glean's Service Agreement does not publish an explicit death policy; present the documents and request final account closure. Applicable law: Consumer Contracts Regulations 2013 and normal contractual succession rules.

Legitimate ground and accepted reasons

The Service Agreement directs users to contact [email protected] to discuss cancellations. Exceptional refunds are at Glean's discretion. Required proof depends on the reason; typically invoices, identity, and any supporting documentation. Applicable laws: Consumer Rights Act 2015 and the Digital Markets, Competition and Consumers Act 2024 where renewal cooling-off applies: Digital Markets, Competition and Consumers Act 2024 - cooling-off rights.

Before you cancel: ask for retention offers

Glean's Service Agreement does not publish a standard retention offer. Contact [email protected] and request a retention offer or a prorated refund if you have a valid complaint. Example script: state the reason, request a discount or pause, and ask for the offer in writing. If no written offer is provided, proceed with cancellation and preserve your correspondence.

What cancelling saves you - concrete math

Calculate yearly savings for common Glean plans below using the research prices.

Glean App Group: £25.00 x 12 = £300.00 per year.

Glean App 1-1 Coaching: £99.00 x 12 = £1,188.00 per year.

Glean Clipboard Monthly: £1.99 x 12 = £23.88 per year. Glean Clipboard Yearly: £9.99 per year.

Glean App Basic in-app price: £32.49 x 12 = £389.88 per year.

Glean App Premium in-app price: £127.99 x 12 = £1,535.88 per year.

Glean AI enterprise starting price: from £295.00 per user per year.

Cheapest real alternative from research: Keepr at £0 per month. Example saving if you cancel Glean App 1-1 at £99/month and move to Keepr: £1,188.00 - £0 = £1,188.00 saved per year.

Relevant UK laws and regulator

Key laws: Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. The Digital Markets, Competition and Consumers Act 2024 adds protections for subscription renewals and cooling-off rights. Citizens Advice is the regulator contact for consumer guidance: Citizens Advice guidance. For the statutory update see the Act: Digital Markets, Competition and Consumers Act 2024 - section 261.

Right to a 14-day cooling-off period

The Consumer Contracts Regulations 2013 give a 14-day refund right for most services bought online or off-premises. If you expressly asked for performance during the 14-day period, the trader may retain a portion of the price corresponding to the service performed. See official government guidance: GOV.UK cancelling goods or services.

Escalation steps

1) Complain to Glean support in writing (email [email protected]). 2) If unresolved, get Citizens Advice help and contact the appropriate ombudsman where relevant. 3) For qualifying card payments, consider Section 75 or a chargeback with your card issuer. The CMA warns about hard-to-cancel subscriptions as a potential unfair practice under Consumer Rights Act 2015.

Check access and final billing

Keep your last invoice and the cancellation confirmation email. Verify the cancellation effective date and check whether Glean issues a final invoice or refund. If you were charged after the requested cancellation date, contact support and include proof of the cancellation email or registered letter.

Data and account deletion

Decide if you want account deletion or a data export. Request an export of your data from [email protected] and then request account deletion if desired. For enterprise products, ask your organisation's admin to request deletion or retention details.

Re-activation and re-subscription

If you later choose to re-subscribe, note that pricing and terms may have changed. For annualised enterprise plans billed yearly, re-onboarding may require a new contract and negotiation with sales.

Follow these steps to cancel and protect yourself.

• Send an email to [email protected] with your account details and the clear statement that you cancel with one month's notice.
• Save the sent email and any reply as proof of cancellation.
• If using postal cancellation, send a signed registered letter to Glean, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the proof of posting.
• Check your next billing date and ensure the cancellation takes effect on the monthly anniversary.
• Request final billing and an end-of-contract notice from Glean and keep those documents.
• If you requested a refund or a retention offer, ask for any agreement in writing and save it.
• If you have billing disputes after cancellation, contact Citizens Advice and consider card chargeback or Section 75 if the payment qualifies.