Cancel Greenpeace the easy way

Mission and role

Greenpeace is an international environmental organisation focused on campaigning for oceans, forests, climate action and biodiversity. Greenpeace UK raises funds from individual supporters and uses those funds for campaigning and public actions.

Organisation and funding model

Greenpeace UK accepts money only from individual donors and does not accept corporate or government funding to protect independence. Greenpeace UK is organised as a limited company and is not a registered charity in the UK.

Activities and transparency

Greenpeace publishes annual and impact reports detailing campaigning work and finances. According to published materials, 83% of funds are spent on campaigning and 17% on fundraising and administration.

Website - manage your donation

1. Go to the monthly donations management page: Manage monthly donation.
2. Log in if prompted using the email address you used to donate.
3. Find your active donation and choose "Cancel" or "Stop payments". If you do not see the option, use the on-page contact form to request cancellation.
4. Expect an email confirmation within two working days. Keep the confirmation for your records.

Website - Unearthed supporters

1. If your donation is via the Unearthed route, go to Unearthed manage donation.
2. Follow the same steps: log in, locate your donation and choose "Cancel".
3. Save the confirmation email. Greenpeace processes most web cancellations within two working days.

Phone

1. Call Greenpeace UK on 020 4525 3241, weekdays 09:00 to 17:30.
2. Tell the agent you wish to cancel your monthly contribution or one-off donation authorisation. Provide your full name, postcode and the last 4 digits of the bank account or card used if requested.
3. Request an email confirmation and note the agent's name and date of call. Most phone cancellations are processed within two working days.

Email

1. Send a clear cancellation request to [email protected]. Include your full name, postcode and donation reference if available.
2. Ask for a written confirmation and a processing timeframe. Allow two working days for processing.
3. If you receive no response within two working days, call 020 4525 3241 and quote your email, date and time sent.

Post (registered delivery)

1. Write a cancellation letter addressed to Greenpeace, Canonbury Villas, N1 2PN London, United Kingdom. Include your full name, postcode, donation reference and a statement "I Cancel my regular donation".
2. Send by Royal Mail Recorded Delivery to obtain a proof of delivery number.
3. Keep the Recorded Delivery receipt. Postal cancellations provide strong evidence of the date you notified Greenpeace.

Moving address

If you are moving and want to cancel your donation, notify Greenpeace using the phone number 020 4525 3241 or the support email. Provide your new address as supporting information if you want records updated. Cancellation is effective when Greenpeace receives your clear statement to cancel.

Applicable rule: Donors have an absolute right to cancel at any time; no notice period is required.

Price increase

If Greenpeace raises suggested contribution levels or applies an automatic increase such as the documented annual £1 direct debit increment, you may cancel instead of accepting the increase. State in your cancellation that you do not accept the increase and request confirmation that payments will stop.

Applicable rule: Cancellation is effective by notifying the trader with a clear statement. See the Consumer Contracts Regulations 2013 for cooling-off rights where relevant.

Death of subscriber

To cancel because of the donor's death, contact Greenpeace by post or email and provide a copy of the death certificate or funeral director confirmation. The organisation will stop further collection attempts when provided with evidence.

Applicable rule: Donors (or their estate) may cancel continuing payment authorities; supply a death certificate as supporting proof.

Legitimate ground or hardship

Greenpeace accepts cancellation requests on grounds of financial hardship or other legitimate reasons. Provide a short written statement of hardship when possible. If you prefer, request a payment pause or a reduced amount when you contact the support team.

Applicable rule: The Fundraising Regulator oversees fair treatment of donors. Also, cancelling a recurring donation is exercisable at any time under UK rules for continuing payment authorities.

End of commitment or cooling-off

Where an initial contract concluded away from premises or online includes a cooling-off period, the Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for most consumer contracts. The 2024 legislation on cooling-off rights also applies to subscription contracts; see the 2024 cooling-off rights. For donations set up online, you may cancel under these rights where the law applies.

Before you cancel: negotiating with Greenpeace

Research does not report consistent formal retention offers from Greenpeace. If you want to reduce the impact on campaigns rather than stop contact entirely, call 020 4525 3241 and ask to lower your monthly amount or to pause payments for a defined period. Script suggestion: state your preferred new monthly amount and request written confirmation that your payment will change from the next collection date. If you are being contacted too often, request to be removed from phone fundraising lists and confirm the change by email.

What cancelling saves you - exact yearly figures

If you cancel a monthly contribution of £3: 3 x 12 = £36 per year saved.

If you cancel a monthly contribution of £5 (Unearthed): 5 x 12 = £60 per year saved.

Compare Greenpeace donations to the cheapest competitor from available research: Flotilla costs £245 per month and £2,950 per year. Example comparison: cancelling a £5/month donation saves £60 per year; avoiding Flotilla would save 2950 - 60 = £2,890 when compared to a £5/month Greenpeace donation. Math examples: "£5 x 12 = £60", "£245 x 12 = £2,940" and the quoted Flotilla annual price is £2,950 per research.

If your aim is purely financial saving, cancelling a Greenpeace £3/month donation saves £36 per year; cancelling a £5/month donation saves £60 per year.

Key UK laws and regulators

Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for many contracts concluded online or off-premises. The Consumer Rights Act 2015 protects consumers against unfair contract terms. The Competition and Markets Authority highlights that hard-to-cancel subscriptions and unclear auto-renewal terms can be unfair. The Fundraising Regulator supervises fundraising practices for charities and similar bodies in the UK. The 2024 law on cooling-off rights for subscription contracts also applies; see the 2024 cooling-off rights.

Cancellation rights and refunds

Donors have the right to cancel a recurring donation at any time and without penalty. No cancellation fee may be charged. A donor may be entitled to a refund for amounts taken that they did not authorise or for payments within a statutory cooling-off period where that law applies. If you are charged after cancelling, contact Greenpeace first and ask for a refund; if that fails you can contact your card issuer for a chargeback or use Section 75 where applicable for qualifying card payments.

How to escalate a complaint

First complain to Greenpeace using their published fundraising complaints process. If the dispute is unresolved, refer the matter to the Fundraising Regulator and Citizens Advice for guidance. For payment disputes, contact your bank or card issuer for chargeback or Section 75 escalation when the payment qualifies.

Useful official pages

Greenpeace fundraising Q and A: fundraising practices Q and A. Complaints policy: fundraising feedback and complaints policy.

Get and keep confirmation

After cancellation ask for a written confirmation email or keep your Royal Mail Recorded Delivery receipt. Most cancellations are processed within two working days; if you do not receive confirmation within that window call 020 4525 3241.

Check your bank statements

Check the statement for the next scheduled collection date to confirm no further funds are taken. If a payment is taken after cancellation, contact Greenpeace and your bank immediately to request a refund or chargeback where applicable.

Data and reactivation

You can request changes to how Greenpeace contacts you or request deletion or retention of personal data under data protection laws. To re-activate your support later, use the donation pages: monthly donation or one-off donation.

Use this checklist to complete a clean cancellation and keep records.

• Decide which method you will use: phone, web, email or post.
• If using phone, call 020 4525 3241 during 09:00-17:30 on weekdays and note the agent name and time.
• If using the website, log in at manage monthly donation and cancel. Save the confirmation email.
• If using post, send a Recorded Delivery letter to Greenpeace, Canonbury Villas, N1 2PN London, United Kingdom and keep the receipt.
• Store any confirmation email or delivery receipt for at least 6 months.
• Check your bank statement for the next scheduled payment date; if charged after cancellation, request a refund and contact your bank for chargeback if necessary.
• Request removal from telefundraising lists if you received unwanted calls.