Cancel Group Leads the easy way

Summary

Group Leads is a lead capture and automations tool designed to connect Facebook Group member requests and posts to autoresponders, email systems and Google Sheets. It targets community managers, agencies and businesses that convert group activity into leads.

Key features

Features listed by Group Leads include Facebook Group integration, Messenger and Facebook Group support, 51 autoresponder integrations, email and Google Sheet exports, unlimited additional moderators and membership approval automation.

Company facts

Web - account dashboard (if available)

1. Log in to your Group Leads account at the service website. If you have a subscription page, look for a subscription or billing section.
2. If a cancel button is visible, follow on-screen prompts and keep screenshots of each step.
3. If no cancel button appears, use the support or contact form and request cancellation in writing.

Email cancellation

1. Write a short message stating your full name, account email, and clear request to cancel the subscription immediately.
2. Send the message to the official support contact if available; save a copy of the sent email and any reply as proof.
3. If you paid by card, add a request for a final invoice and confirmation of no further charges.

Postal cancellation (registered letter)

1. Prepare a signed letter with your full name, account email, date of birth or other ID the account uses, and the cancellation request.
2. Send by recorded delivery to Group Leads, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the proof of posting and delivery receipt.
3. If you need a refund, request it in the same letter and state the payment method used.

Phone cancellation

1. Because Group Leads has not published a public support phone number, phone cancellation is not verifiable from public sources.
2. If you are given a phone number in account correspondence, record the call date and ask for a reference number or written confirmation by email.

Cooling-off (change of mind within 14 days)

If you bought the subscription online or off premises you have a 14-day cooling-off period starting the day after the contract was made. You can cancel and receive a full refund unless you explicitly asked for services to start during that period. See the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and Citizens Advice for the process.

Required proof documents: order confirmation, date of purchase, bank or card statement showing the payment. Applicable law: Consumer Contracts Regulations 2013.

Price increase

If Group Leads raises the price at renewal and your contract allows you to exit for that reason you can cancel. Provide the price increase notice and your account details. Group Leads published no specific policy on automatic termination for price rises; cite your contract and request cancellation in writing.

Required proof documents: copy or screenshot of the price increase notice, invoice showing previous price.

Moving or change of circumstance

Moving address alone is not an automatic reason under UK law to cancel a digital subscription. If the change of circumstance makes continued performance impossible, state the situation and provide supporting documents such as new residency confirmation. Group Leads does not publish accepted legitimate grounds for cancellation beyond statutory rights.

Required proof documents: proof of new address and account details.

Death of subscriber

If the subscriber has died, the estate can close accounts and request refunds where applicable. Provide a copy of the death certificate and executor or next-of-kin details to Group Leads in writing.

Required proof documents: death certificate, relationship evidence, account details.

End of commitment / annual plan

If you are on an annual plan the contract term is 12 months for that plan. To avoid renewal, notify the trader before the renewal date according to the contract. Group Leads notes annual plans exist but does not publish a specific notice window; treat 30 days prior to renewal as a practical standard and send cancellation by recorded post or email.

Required proof documents: invoice showing plan period, cancellation confirmation. Applicable law: Consumer Rights Act 2015 for service quality obligations.

Before you cancel - how to negotiate

Group Leads does not publish a standard retention offer in public documentation. If you want a lower price or different plan, ask support for: a prorated refund for unused time, a lower monthly rate, a temporary pause, or a downgrade to a Starter plan. Send a single concise message with your current plan, requested outcome and a deadline for reply of 7 days. Keep all replies as proof.

What cancelling saves - yearly math

Use your current plan to compute savings. Group Leads published these UK prices:

• Starter: £27 per month or £270 annually. Yearly = 27 x 12 = £324 per year (monthly billing) or £270 per year (annual plan).
• Pro: £37 per month or £370 annually. Yearly = 37 x 12 = £444 per year (monthly) or £370 per year (annual plan).
• Unlimited: £57 per month or £570 annually. Yearly = 57 x 12 = £684 per year (monthly) or £570 per year (annual plan).
• Free Trial: 7-day free trial available at £0.

Example: cancelling an Unlimited monthly plan saves 57 x 12 = £684 per year. The cheapest real alternative from our competitor list is YourPCM at £9.99 per month which costs 9.99 x 12 = £119.88 per year. If you switch from Group Leads Unlimited monthly (£57 x 12 = £684) to YourPCM (£119.88), annual saving = 684 - 119.88 = £564.12 per year.

Key UK consumer law

Your cancellation and refund rights are protected by the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The Digital Markets, Competition and Consumers Act 2024 adds protections for subscription cooling-off rights and prohibits penalties during initial and renewal cooling-off periods. For guidance see Citizens Advice on cancelling services and the legislation text at legislation.gov.uk.

How to escalate

First complain directly to Group Leads in writing and keep copies. If the trader fails to respond or refuses a statutory refund, escalate to Citizens Advice for local Trading Standards referral or use payment remedies: chargeback with your card issuer or Section 75 claim for credit card transactions over £100. If the service is regulated by a sector ombudsman use the relevant body. The CMA treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices.

Access and data

Ask Group Leads for confirmation of cancellation and the date access will end. Export any data you need such as leads, Google Sheet links or integrations before access expires. If you cannot export, request a CSV export from support in writing and keep the response.

Final billing and refunds

If you cancelled within a 14-day cooling-off period request a full refund. If services were provided during the cooling-off period offer to pay a proportionate amount and request the remainder as a refund. For annual plans ask for a pro rata refund for the unused period. Keep bank statements and all correspondence.

Reactivation and re-subscribe

If you plan to resubscribe later, ask for any retention discount or a reactivation link and keep the terms in writing. If Group Leads agreed to pause rather than cancel, confirm the resume date and charges in writing.

Follow this checklist to cancel and protect your rights.

• Find your order confirmation, invoice or receipt and note the subscription start date.
• Decide whether you are within the 14-day cooling-off period and prepare a refund request if so.
• Send a clear written cancellation request by email or recorded post to Group Leads, and keep proof of delivery or a copy of the sent email.
• If paying by card, prepare to contact your card issuer for chargeback or Section 75 if the trader refuses a lawful refund.
• Export all lead data and integrations before access ends.
• Request written confirmation of cancellation and any refund timeline.