Cancel Heights the easy way

Overview

Heights is a UK-founded supplement company run by BRAINCARE LIMITED that sells targeted nutrition products such as Vitals+. The brand focuses on brain and gut health and offers subscription and one-off purchase options.

Products and pricing

Key offerings include Vitals+ available as a monthly subscription at £40 per month, a one-off Vitals+ purchase at £50, and a quarterly introductory Vitals+ bundle at an effective £33 per month (£396 per year calculated as £99 every 3 months). Heights also sells Magnesium+ and Biotic+ with US pricing listed in public pages; UK prices for those two were not published in the sources provided.

Company facts

Web (account) - full steps

1. Go to https://www.heights.com/ and sign in to your account.
2. Open subscription or orders section and locate the upcoming dispatch.
3. Choose cancel or delay the next order. If you cannot find these options, proceed to email support.
4. Keep the confirmation email as proof.

Email - full steps

1. Compose an email to [email protected] with subject 'Cancel subscription - order # [your order number]'.
2. Include your full name, shipping address and the planned dispatch date.
3. Send the email at least within the 48-hour notification window after the 'Heads Up!' email for immediate effect.
4. Save the reply from Heights as confirmation.

Post - full steps

1. Write a registered letter to Heights, Crown Way, CF14 3UZ Cardiff, United Kingdom with your order number and clear instruction to cancel.
2. Send by recorded delivery and keep the certificate of posting.
3. Follow up by email quoting your registered mail details.

Phone - full steps

1. No phone number is published by Heights for cancellation; do not rely on phone contact.
2. If you receive a phone number from another source, confirm cancellation in writing by email to [email protected].

iOS and Android - full steps

1. Heights' public pages do not list an iOS or Android in-app cancellation path.
2. Use the web account or email [email protected] to cancel.

Cooling-off (change of mind)

Rule - Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a 14-day cooling-off period for distance contracts, starting from the date of delivery for goods. To use this right, notify Heights within 14 days and request a refund. Applicable law: Consumer Contracts Regulations 2013 - legislation.gov.uk.

First-order refund / not satisfied with product

Rule - Heights offers a 30-day money-back guarantee on the first order with no return required for that first order. This is limited to one refund per product, per customer. If you are on a quarterly subscription with 3 bottles, Heights allows refund of the first bottle and requires return of the other two unopened bottles. Exceptions: refunds do not include shipping, duties or taxes and Heights may refuse refunds if abuse is suspected. Evidence required - order number and proof of purchase. Official policy: Heights refund policy.

Price increase

Rule - If Heights increases the price at renewal and that change is significant, the Digital Markets, Competition and Consumers Act 2024 gives a right to cancel during any renewal cooling-off period without penalty. Required proof - notice of price change from Heights and order details. Applicable law: Digital Markets, Competition and Consumers Act 2024 - section 261.

Moving abroad or change of delivery

Rule - Heights does not publish a specific relocation cancellation policy in the public sources. Required proof - customer should provide new address and supporting documents by emailing [email protected]. Applicable law - Consumer Rights Act 2015 for services performed with reasonable care and skill.

Death of subscriber

Rule - Heights does not publish exact instructions for cancelling on grounds of death. Recommended documents to send to [email protected] are the order number and a death certificate or executor details; Heights' response time is not published. Applicable law - Consumer Rights Act 2015.

Legitimate ground and end of commitment

Rule - Research does not list a public catalogue of 'legitimate grounds' that Heights accepts beyond the statutory cooling-off and the refund policy. For end of commitment where a fixed term applies, provide order history and ask for an end of contract notice from Heights. Applicable laws include the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

Before cancelling: negotiate

Retention options reported - No specific discounted retention offers are published in the sources provided. Practical approach - request a skip, pause or refund of your first bottle by emailing [email protected] and reference your order number and the 'Heads Up!' email if relevant. Ask explicitly for a pause of the next dispatch or a 30-day refund on first order where applicable.

What cancelling saves - arithmetic

Current published prices and annual calculations:

• Vitals+ monthly subscription: £40 per month. Annual cost = £40 x 12 = £480 per year.
• Vitals+ quarterly subscription (introductory): £99 every 3 months which equals £99 x 4 = £396 per year (effective £33 per month).
• One-off Vitals+ purchase: £50 per purchase.

Example savings:

• Switch from monthly (£40) to quarterly (£99 every 3 months): saving = £480 - £396 = £84 per year.
• Cancel the monthly subscription entirely: immediate annual saving = £480 per year.

Cheapest competitor from the provided list: YF Accounting at £50 per month (annual £600). Note this competitor offers bookkeeping services, not supplements; the numeric comparison only shows a lowest listed price among competitors in the research.

Key UK consumer laws

Primary protections are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for distance sales and the Consumer Rights Act 2015 for services performed with reasonable care and skill. The Digital Markets, Competition and Consumers Act 2024 adds subscription-specific cooling-off and renewal protections. See legislation: Consumer Contracts Regulations 2013 and Digital Markets, Competition and Consumers Act 2024 - cooling-off.

How to escalate

Step 1 - Complain to Heights in writing ([email protected]) and keep evidence of all correspondence. Step 2 - If unresolved, get advice from Citizens Advice: Citizens Advice on cancelling a service. Step 3 - For card payments consider Section 75 or chargeback via your card issuer if the purchase value and circumstances qualify. The CMA expects firms not to make cancellation unduly difficult; use this when raising disputes.

Check final billing

Keep the cancellation confirmation email and verify that Heights has not charged you for any further dispatches. If you are due a refund, check the refund amount excludes shipping, duties or taxes as stated in Heights policy.

Returns and product handling

If you claimed a first-order refund within 30 days, Heights does not require the first-order product to be returned in most cases. For quarterly subscriptions where 3 bottles were dispatched, Heights requires the other two unopened bottles to be returned when refunding the first bottle. Keep tracking numbers for any returns.

Account and data

Log in to your Heights account to ensure the subscription status shows 'cancelled' or 'paused'. If you need your personal data deleted, request account deletion by emailing [email protected] and retain the deletion confirmation.

Re-activation

To restart products you previously purchased, you can place a new order on Heights product pages or reactivate a subscription in your account if Heights allows it.

Follow these steps to cancel and protect your rights.

• Locate your next dispatch date and the 'Heads Up!' email date.
• If within the 48-hour window after 'Heads Up!', send cancellation by email to [email protected] immediately.
• If using the web account, sign in at https://www.heights.com/ and cancel subscription; save screenshots.
• If you need a refund for a first order, request it within 30 days and reference the refund policy.
• For quarterly subscriptions that ship 3 bottles, keep the other 2 unopened bottles for return if refund is granted.
• Keep copies of all correspondence, posting receipts, and confirmation emails for 14 days after cancellation for proof.