Cancel Hidenda the easy way

Service overview

Hidenda is the trading name of Harwood Claims Management Limited. The firm provides claims handling for mis-sold financial products and tax refunds, operating on a contingency fee basis for most services.

Who Hidenda helps

Target customers are individuals who believe they received mis-sold financial products or who seek HMRC tax refunds such as Marriage Allowance or other tax reclaim checks.

Company facts

Read Hidenda's published terms and company information: hidenda.com and the official terms Terms and Conditions.

Web (cancellation form) - steps

1. Locate the cancellation form supplied in your pack or request a form via Hidenda FAQs.
2. Complete all required fields including your client reference, name and contact details.
3. Sign and date the form, then submit according to the form instructions (email or post).
4. Keep a copy of the completed form and any acknowledgement email.

Phone - steps

1. Call 0333 0033 880 and ask to cancel your agreement; state your full name and client reference.
2. Request a cancellation reference number and the name of the agent.
3. Follow up in writing by email to [email protected] quoting the reference number.
4. Keep call time, date and any reference for your records.

Email - steps

1. Send a clear written statement to [email protected] or [email protected] including: "I wish to Cancel my authority" plus name, address, client reference and signature (scan or typed name accepted).
2. Attach copies of any authority documents if appropriate.
3. Request written confirmation of cancellation and any final charges.
4. Keep sent email and any reply as proof.

Post - steps

1. Write a signed letter addressed to: Hidenda, Unit 6E2 Boundary Court, Willow Farm, DE74 2NN Castle Donington, United Kingdom.
2. State clearly "Cancellation of agreement" and include client reference and contact details.
3. Send by recorded delivery and retain the receipt.
4. If you receive no response within 14 days, escalate using the complaints process.

Cooling-off (change your mind within 14 days)

If you signed the agreement off premises or online you have a 14 day cooling-off right under the Consumer Contracts Regulations 2013. Cancel within 14 days in writing to avoid any charge.

Required proof documents: copy of the agreement, date of signing, and your written cancellation (email or post).

Applicable law: Consumer Contracts Regulations 2013.

End of commitment or service completed

If your claim is complete or the agreed service period ends, request an end of contract notice from Hidenda. The trader must provide an 'end of contract notice' specifying the date of cancellation/termination.

Required proof documents: final statement from Hidenda or confirmation of claim outcome.

Applicable law: Digital Markets, Competition and Consumers Act 2024 - obligation to provide end of contract notice: Section 261.

Cancellation after 14 days - fees and examples

Hidenda states cancellation after the 14 day cooling-off period can incur a charge. For general services the firm may invoice reasonable costs up to a maximum of £500 plus VAT, calculated at £50.00 per hour. For HMRC tax claims a fixed administration and cancellation fee of £250 + VAT (£300 total) may be charged.

Required proof documents: copy of original agreement and any final invoice from Hidenda showing the fee charged.

Death of a client

When the customer has died, the executor or personal representative should contact Hidenda and provide a copy of the death certificate and proof of the representative's authority (grant of probate when available). Hidenda's terms allow termination; fees depend on timing and whether the claim has progressed.

Required proof documents: death certificate, proof of representative status, client reference.

Bankruptcy or insolvency of client

Hidenda's terms allow termination if the client is adjudicated bankrupt. The agreement can be terminated and a cancellation fee may be payable by the client as set out in the terms.

Required proof documents: evidence of insolvency or bankruptcy notice.

Client breach of material term

Hidenda can terminate the agreement if the client breaches a material term and does not remedy it within 30 days, and then a cancellation fee may be charged.

Required proof documents: written correspondence of breach, dated notices, any remedial actions taken.

Before you cancel: negotiate

Research contains no published retention offers from Hidenda. There is no public record that Hidenda offers reduced fees or alternative plans to keep clients. To ask for a retention offer send a written request to [email protected] or call 0333 0033 880 and request any available alternative to cancellation; keep all replies in writing.

What cancelling saves you - cost comparison and maths

Hidenda operates on contingency fees rather than a monthly subscription. For comparison, alternatives for ongoing services from competitors cost per month as follows: Sleek bookkeeping from research: £60 per month; BlackpeakCFO: £150 per month; Verity: £199 per month.

Yearly cost calculations:

• Sleek: £60 x 12 = £720 per year.
• BlackpeakCFO: £150 x 12 = £1,800 per year.
• Verity: £199 x 12 = £2,388 per year.

If you were evaluating a switch from Hidenda to a bookkeeping/back-office provider the cheapest listed alternative is Sleek at £60 per month (£720 per year). Note that Hidenda fees for successful claims are percentage based: example PPI fee 20% + VAT (24% total); HMRC refund fee 40% + VAT (48% total) - this is deducted from recovered sums rather than charged monthly.

Primary laws and regulators

Key protections in the United Kingdom include the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill, and the Consumer Contracts Regulations 2013 which provides a 14 day cooling-off right for off-premises and online contracts. The Financial Conduct Authority is the relevant regulator for firms handling financial product complaints. The Competition and Markets Authority highlights obligations on clear cancellation and auto-renewal terms.

Cooling-off and unfair terms

The Consumer Contracts Regulations 2013 gives you 14 days to cancel online or off-premises with a full refund, subject to limited exceptions. The Consumer Rights Act 2015 prevents unfair contract terms and disproportionate cancellation penalties.

How to escalate a dispute

First complain to Hidenda using their published complaints route on their terms page. If unresolved, escalate to Citizens Advice for guidance and, where the matter concerns regulated financial services, to the Financial Ombudsman Service. For card payments consider Section 75 or chargeback via your card issuer. The CMA treats hard-to-cancel or unclear auto-renewal terms as potential unfair practices.

Obtain written confirmation

After cancellation request, ask Hidenda for an 'end of contract notice' specifying the date of termination and any outstanding charges. Keep that notice as proof.

Check final billing and refunds

If you cancelled within 14 days there should be no cancellation charge. For cancellations after 14 days expect possible charges: up to £500 + VAT (general services) or £250 + VAT (£300) for HMRC claims. If a refund is due, Hidenda's policy is to deduct their fee from any successful compensation and disburse the net amount.

Data and privacy

Request deletion or access to your personal data per the firm's privacy policy: Hidenda privacy policy. Retain copies of all correspondence for at least 12 months.

Re-activation and reopening a claim

If you later decide to re-engage with Hidenda, terms may differ and previous cancellation fees may not be refundable. If a claim has already been submitted to HMRC it cannot be cancelled except for a valid reason agreed by Hidenda; a claim cannot be cancelled once HMRC has approved a refund.

Use this checklist immediately when you decide to cancel.

• Send written cancellation to [email protected] and keep a copy of the sent email.
• If cancelling by post, send a signed letter by recorded delivery to Unit 6E2 Boundary Court, Willow Farm, DE74 2NN Castle Donington and keep the receipt.
• If you call 0333 0033 880 ask for a cancellation reference and follow up in writing quoting that reference.
• Request an 'end of contract notice' and save it.
• If you cancelled after 14 days, request a detailed invoice for any cancellation fee; note maximums: £500 + VAT or £250 + VAT for HMRC claims.
• Check your bank statements for deductions and request clarification if you see unexpected fees.
• If you receive no response within 14 days escalate via Citizens Advice or the Financial Ombudsman Service as appropriate.