Cancel Hint App the easy way

Service overview

Hint App is a subscription astrology and personal-insight service that offers daily and monthly horoscopes, natal charts, tarot and numerology reports, and one-to-one calls with astrologers. The company trades as Hint: Horoscope & Astrology and is a product of Ruby Labs IT product company.

Who uses it

The target audience is Millennials and Gen Z looking for self-reflection, personalised horoscopes and direct consultations with astrologers via the app.

How it is delivered

Hint delivers its product as a recurring digital subscription available in multiple countries, including the United Kingdom. Subscriptions may be purchased through the app stores or directly during sign-up.

Web - Cancellation Portal (recommended)

1. Open the Hint App website or app and find the Cancellation Portal or Help Center page for cancellations.
2. Follow the guided steps to confirm your account and select the cancellation option. The portal is recommended because it records the cancellation process.
3. Save a screenshot of the final confirmation screen and any confirmation email you receive.

Web - Help Center guided process

1. Visit the Help Center cancellation article at https://hint.app/help/charges-and-cancellations.
2. Follow the step by step guidance shown there and complete the form if one is provided.
3. Keep a copy of any confirmation or ticket number sent by email.

Email cancellation

1. Compose an email to [email protected] from the email address tied to your Hint account.
2. Include the account username, the email registered with Hint, the last four digits of the payment method if available, and the sentence "Please cancel my subscription immediately."
3. Request a written confirmation and save the reply. If no reply is received within 7 days, resend or use an alternative channel.

iOS - Cancel via Apple

1. Open Settings on your iPhone. Tap your name, then Subscriptions.
2. Select Hint App and tap Cancel Subscription. Apple manages the billing for purchases made through the App Store.
3. Save the Apple cancellation confirmation for your records.

Android - Cancel via Google Play

1. Open the Google Play Store app, tap your profile, then Payments and subscriptions, then Subscriptions.
2. Select Hint App and tap Cancel subscription. Google Play processes purchases made through Google.
3. Keep the Google Play cancellation confirmation email or screenshot.

Post - Registered letter

1. Write a clear cancellation statement including your full name, account email, date of birth used for the account if applicable, and the sentence "I cancel my subscription to Hint App effective immediately."
2. Send the letter by registered post to: Hint App, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Retain the postal receipt and any delivery proof.

If you need direct support, contact Hint at https://hint.app/help/help-hint-support or email [email protected].

Moving - change of residency

If you move and can no longer use the service as before, you may cancel by giving a clear written statement and any document the provider requests. Hint does not publish a specific relocation rule; provide proof such as a new address or utility bill if requested. Applicable law: Digital Markets, Competition and Consumers Act 2024 cooling-off rules for subscription contracts.

Price increase

If Hint increases the recurring price during your subscription period and you do not accept the new price, you can cancel and request termination without penalty from the time you notify the trader. Provide the price change notice you received as proof. Applicable law: Consumer Contracts Regulations 2013 and related provisions in the Digital Markets, Competition and Consumers Act 2024.

Death of the subscriber

In the event of the subscriber's death, a representative may cancel the subscription. Provide a copy of the death certificate and evidence of authority to act for the estate. The trader must stop future charges once cancellation is accepted. Applicable law: Consumer Rights Act 2015 general contract principles.

Legitimate ground

Hint may accept cancellations for legitimate grounds such as defective service, services not provided, or inability to access purchased content. For purchases through Google Play, refunds and withdrawal rights differ; see Google Play rules for 14 day rights. Provide screenshots, error messages, or correspondence proving the defect or unavailability. Applicable law: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 for digital content exceptions.

End of commitment

When a subscription term ends, you may cancel to avoid renewal. Cancel before the renewal date to avoid a new charge. Provide the contract or renewal notice if Hint asks for proof. Applicable law: Digital Markets, Competition and Consumers Act 2024.

Cooling-off period

For services arranged online, you have a 14 day cooling-off period under the Consumer Contracts Regulations 2013 to cancel and receive a refund, unless you expressly consent to immediate performance of digital content and acknowledged loss of the right to withdraw. If you asked for immediate access during the 14 days, Hint may retain a proportionate amount for services provided. Provide the order confirmation and cancellation statement as proof.

Before you cancel - how to ask for retention or a cheaper plan

There are no publicly reported standard retention offers from Hint App in the research. To attempt retention, contact support at [email protected] or use the Cancellation Portal and ask explicitly for a reduced price or a pause. Sample message: "I would like to keep my account but with a lower monthly price. Please advise any retention offers or pause options." Keep written confirmation of any offer. If no offer is provided, proceed to cancel.

What cancelling saves - yearly cost comparison

Calculate annual cost for the main Hint monthly plan: £29.99 x 12 = £359.88 per year.

Trial: £1.00 for 7 days then converts to monthly.

Personal call first offer: £19.99 per call. Subsequent calls: £29.99 per call.

Example savings versus a competitor:

• Hint monthly: £29.99 x 12 = £359.88 per year.
• Experi alternative: £9 x 12 = £108 per year.
• Thistle alternative: £9 x 12 = £108 per year.
• Keepr alternative: £0 per year.

Saving if you switch from Hint to Experi: £359.88 - £108 = £251.88 per year.

Saving if you switch from Hint to Keepr: £359.88 - £0 = £359.88 per year.

Key consumer law

United Kingdom consumer protections applicable to digital subscriptions include the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. For subscription contract cooling-off rights and renewal rules see the Digital Markets, Competition and Consumers Act 2024 and related provisions. The relevant regulator for unfair contract terms and subscription practices is Citizens Advice and the Competition and Markets Authority for market enforcement.

Cooling-off and refunds

Under the Consumer Contracts Regulations 2013 you have a 14 day right to cancel services arranged online or off premises and obtain a refund, unless you have expressly agreed that digital content will be supplied immediately and acknowledged loss of the right to withdraw. The Digital Markets, Competition and Consumers Act 2024 confirms cooling-off rights for subscription contracts and prohibits penalties for cancelling under those rights. See the official text at Digital Markets, Competition and Consumers Act 2024 - cooling-off.

Escalation steps

1. Complain to Hint first and keep written records. 2. If unresolved, contact Citizens Advice for guidance and to escalate to the CMA if there is a pattern of unfair practices. 3. For card payments, consider Section 75 or chargeback through your card issuer if eligible. 4. Use the relevant ombudsman only if the service falls under that sector. Evidence to keep: confirmation emails, screenshots, transaction receipts, the time and content of your cancellation request.

Confirm access and final billing

After cancellation your service continues until the end of the current paid period. Save any confirmation email or portal screenshot showing the cancellation date. Check your bank statement for the next billing cycle; if a new charge appears after cancellation, contact support and request a refund.

Data and account reactivation

If you want to retain your account data, check Hint's data retention and export options via the app or support. To reactivate a cancelled account, sign in and follow subscription purchase steps; reactivation may start a new billing period immediately.

Requesting a refund

Hint states that purchases are generally non-refundable but refund requests may be considered within 30 days of purchase. Submit refund requests through the Help Center or by emailing [email protected]. For Google Play purchases, a 14 day statutory right of withdrawal may apply; after 14 days refunds are limited to defective or unavailable content. See Hint's refund policy at https://hint.app/help/refund-policy.

Follow this checklist to cancel and protect yourself.

• Locate the account email and last billing date.
• Use the Cancellation Portal and save a screenshot of confirmation.
• If purchased via Apple, cancel in your Apple ID subscriptions and save the confirmation.
• If purchased via Google Play, cancel in Google Play and keep the confirmation.
• If emailing support, send from the account email to [email protected] and request written confirmation within 7 days.
• If sending by post, use registered post to Hint App, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the receipt.
• Check bank statements for the next 60 days for unexpected charges and dispute with the card issuer if necessary.
• If you requested a refund, include order date, transaction ID, and reason and await reply for up to 30 days.