Cancel Hint Astrology the easy way

Overview

Hint Astrology is a subscription-based digital astrology and divination service operated by Hint America Inc. The product delivers personalised astrological reports, daily horoscopes, compatibility readings and optional one-on-one astrology calls.

How the service is sold

Hint operates on trial offers and recurring subscriptions sold via its app and third-party stores. Pricing tiers include weekly, monthly and annual subscriptions plus paid personal calls with an astrologer.

Company facts

Web - Cancel via Hint Help Center

1. Open the Help Center at https://hint.app/.
2. Find the cancellation or subscription management section and follow the guided flow to submit a cancellation request.
3. Include your account email and last 4 digits of the payment card if requested.
4. Save the confirmation email and a screenshot of the confirmation screen.

iOS - Cancel via Apple

1. Open the Settings app on your iPhone.
2. Tap your name, then Subscriptions.
3. Select the Hint subscription and tap Cancel Subscription.
4. Keep the Apple confirmation email as proof.

Android - Cancel via Google Play

1. Open the Google Play Store app.
2. Tap your profile, then Payments and subscriptions, then Subscriptions.
3. Choose Hint and tap Cancel subscription.
4. Keep the Google Play confirmation email as proof.

Email - Cancel by email

1. Send an email to [email protected] from the account email used for the subscription.
2. Subject the message: "Cancel subscription - [your full name]" and include account email, subscription ID or last 4 digits of payment card, and the date you want the cancellation to take effect.
3. Request a written confirmation and keep any reply email.

Post - Cancel by registered letter

1. Write a letter with your full name, account email, subscription ID and a clear instruction: "I wish to cancel my Hint Astrology subscription immediately."
2. Send by registered post to: Hint Astrology, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the certificate of posting and a copy of the letter.

Moving abroad or change of residence

If you move and can no longer receive the service, send a cancellation request and attach proof of new permanent address such as a utility bill or tenancy agreement. The company must process the cancellation and refund any unused period when applicable. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

If the provider increases the subscription price during the contract and this change is not permitted by the contract terms you originally accepted, you may cancel and request a refund for future charges. Provide the notice of price change received and the original subscription terms as proof. Applicable law: Consumer Rights Act 2015.

Death of the subscriber

To cancel following the death of the subscriber, send a cancellation request with a copy of the death certificate and the account holder's details. The trader should close the subscription on receipt of official documentation. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Legitimate ground - defective or not-as-described service

If the service is delivered with lack of reasonable care or skill, or is not as described, collect evidence such as screenshots, timestamps and correspondence. Request a refund or re-performance under the Consumer Rights Act 2015. Hint processes refund requests at its discretion, but the Consumer Rights Act 2015 protects statutory remedies.

End of commitment or fixed-term end

Where a fixed term exists, cancel by following the contract end process. Provide the contract or subscription start date as proof. If the company does not allow termination at the end of the fixed term, Citizens Advice or the CMA may help enforce rights. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Cooling-off (14-day) right

For online purchases, you have a 14-day cooling-off period starting the day after you receive confirmation of the contract. To use the right, notify Hint within 14 days. If you asked for immediate service during the 14 days, the trader may charge you for the service performed up to the cancellation date. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before cancelling - negotiate

There are no reported standard retention offers made public by Hint. To request a retention offer, contact support at [email protected] or use the Help Center and clearly ask for a promotional rate or pause of your subscription. Sample request: "I want to cancel my subscription but will consider staying for a reduced rate. Can you offer a monthly rate of £9.99 or a pause for 3 months?" Keep any written offer as proof.

What cancelling saves - yearly calculations

Use your current plan to compute exact savings. Examples using published prices:

• Monthly plan at £15: 15 x 12 = £180 per year.
• Monthly plan at £25: 25 x 12 = £300 per year.
• Weekly plan at £8 per week: 8 x 52 = £416 per year.
• Weekly plan at £12 per week: 12 x 52 = £624 per year.
• Annual plan at £80: already £80 per year.
• Annual plan at £120: already £120 per year.

Example saving vs competitor: Rajrang offers an AI-powered plan at £9.99 per month. Annual cost: 9.99 x 12 = £119.88. If you cancel a Hint monthly plan at £15 (annual £180) and switch to Rajrang at £119.88, your saving is £180 - £119.88 = £60.12 per year.

Additional one-off costs to consider: first personal call with an astrologer on Hint can be £19.99 for the first call and £29.99 thereafter. Cancelling eliminates those calls unless you book them again.

Key consumer law in the UK

Your main protections are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Regulations give a 14-day cooling-off period for most online contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill.

Auto-renewal and unfair terms

The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. If Hint uses unclear renewal terms, you may complain to Citizens Advice and the CMA. See the Regulations at Consumer Contracts Regulations.

How to escalate

1) Complain to Hint via the Help Center or [email protected] and keep written evidence. 2) Contact Citizens Advice for steps and template letters. 3) If paid by credit card and the transaction is over £100 and under £30,000, consider a Section 75 claim. 4) For debit or smaller disputes, consider a chargeback via your card issuer. The Consumer Rights Act 2015 covers remedies for defective performance.

Confirm access and final charges

Keep the confirmation email from Hint and check your bank statement for any further charges within the next billing cycle. If you used a trial that converted automatically, confirm the date when services stop and whether you were charged after cancellation.

Data and privacy

Request data deletion or retention preferences via Hint's privacy notice. See the official privacy notice at https://hint.app/privacy-notice. If you want your personal data deleted, send a request to [email protected] and keep the reply.

Re-activation and future subscriptions

If you re-subscribe later, price and terms may have changed. Keep copies of previous subscription terms for any billing disputes. If you expect a refund, Hint's policy states refund requests must be submitted within 30 days of purchase to be considered at their discretion.

Use this checklist immediately when you decide to cancel. Keep all written evidence and payment records.

• Take a screenshot of your active subscription page and billing details in the app.
• Submit cancellation via the Help Center or the store you used and save the confirmation email.
• If cancelling by email, send from the account email to [email protected] and request written confirmation.
• If needed, send a registered letter to Hint Astrology, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the certificate of posting.
• Check your bank statement for one billing cycle to confirm no further charges.
• If you need a refund, submit a request within 30 days to [email protected] and reference your order ID.
• If you paid by credit card and services were misrepresented or not provided, contact your card issuer for Section 75 or a chargeback.