Cancel Hubble the easy way

Core service

Hubble Inc. provides professional services software focused on legal operations and contract management for companies and teams. The offering includes device-linked services (HubbleClub) for smart monitors and subscription-based software features.

Who uses it

Target customers are companies and teams that need efficient legal operations, contract workflows and device-integrated monitoring via the HubbleClub app.

Company facts

Website - cancel in your account

1. Go to your Hubble account page and sign in.
2. Open Profile or Subscription settings.
3. Select Cancel subscription and follow prompts.
4. Keep the on-screen confirmation and any email you receive as proof.
5. If you need assistance, contact [email protected].

iOS - cancel via Apple

1. Open iPhone Settings - tap your name - Subscriptions.
2. Find the Hubble subscription and tap Cancel Subscription.
3. Apple will provide confirmation and manage any refund according to App Store rules; Hubble cannot control App Store billing.
4. Hubble notes billing and refunds for App Store purchases are handled by Apple: see Hubble service.

Android - cancel via Google Play

1. Open Google Play - Menu - Subscriptions.
2. Select Hubble subscription - Cancel.
3. Google Play will confirm cancellation; Hubble advises contacting Google for Play billing or refund questions.

Phone cancellation

1. Call 1-844-334-1640 between 09:00 and 21:00 ET.
2. Provide the email address associated with your Hubble account and request cancellation.
3. Ask for a reference number and request a confirmation email for your records.

Email cancellation

1. Send an email to [email protected] from the address linked to your account.
2. Write "Cancel subscription" and include your account details and reason.
3. Save the reply email as evidence. Hubble states you can cancel within the 7-day cancellation period by email.

Post - registered letter

1. Send a signed letter to: Hubble, Crown Way, CF14 3UZ Cardiff, United Kingdom.
2. Include your account email, subscription details and date you want cancellation to take effect.
3. Keep proof of posting and any reply from Hubble.

Moving / change of country

If you move country and Hubble services are not available in your new billing country, provide proof of address change such as a utility bill or council tax bill in the new address plus your Hubble account email. Hubble-specific availability is not published; include proof and contact [email protected]. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

If Hubble increases the subscription price, you can cancel if the change is a contractual variation affecting you. Provide the notice of price change and your subscription details. If the variation was not clearly permitted in the contract, CMA guidance on unfair contract terms applies. Applicable law: Consumer Rights Act 2015.

Death of subscriber

To cancel after the death of the account holder, provide a copy of the death certificate and proof of executor/administrator authority plus the account email. Hubble's published procedures for this scenario are Not published by Hubble; contact [email protected] for specific steps.

Legitimate ground

Hubble accepts cancellations via account profile, email, phone, chat. For legitimate grounds such as persistent service failures, provide screenshots, timestamps and any correspondence showing the fault. Consumer Rights Act 2015 requires services to be provided with reasonable care and skill; include evidence of poor performance.

End of commitment

If your plan has a fixed term, cancellation at the end of the commitment requires you to cancel before the renewal date using account settings or the platform where you purchased. Keep the cancellation confirmation. If the contract auto-renews without proper notice, the CMA treats unclear auto-renewal as potentially unfair.

Cooling-off / cancellation period

Hubble states a 7-day cancellation period for refunds in the UK for service plans: you must notify cancellation within 7 days and Hubble will process refunds within 7 days. However, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 the statutory cooling-off period for distance contracts is 14 days. If Hubble relied on a shorter period for a refund, cite the Regulations when escalating. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; Digital Markets, Competition and Consumers Act 2024 (subscription cooling-off rules).

Before you cancel: negotiate

Hubble does not publish standard retention offers in the available research. To request a retention offer, contact [email protected] or call 1-844-334-1640 and state your account email. Ask for a discount, a pause or a downgrade to a lower plan. Keep written confirmation of any offer.

What cancelling saves - yearly math

Use these plan prices to calculate annual savings:

• HubbleClub Premium monthly: Premium monthly: <>

Corrected list of concrete prices and savings:

• HubbleClub Premium monthly: £7.99. Annual cost if billed monthly: £7.99 x 12 = £95.88 per year.
• HubbleClub Standard monthly: £4.99. Annual cost if billed monthly: £4.99 x 12 = £59.88 per year.
• HubbleClub Premium annual: £79.99 (annual plan).
• HubbleClub Standard annual: £49.99 (annual plan).
• PiP monthly add-on: £1.99. Annual cost: £1.99 x 12 = £23.88 per year.

Example savings:

• Cancel Premium monthly (£95.88/year) and switch to Standard monthly (£59.88/year) saves £36.00 per year (calculation: £95.88 - £59.88 = £36.00).
• Cancel Premium monthly and switch to HubbleClub Premium annual (£79.99) saves £95.88 - £79.99 = £15.89 in the first year.
• Cancel Standard monthly and move to Standard annual saves £59.88 - £49.99 = £9.89 in the first year.

Cheapest alternative among listed competitors: Taxmo for Accountants at £4.99 per client per month (useful for UK accounting-focused teams). Use competitor choice only if it matches your needs.

Key UK consumer law

The main protections are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Digital Markets, Competition and Consumers Act 2024 adds subscription cooling-off protections and renewal rules. The Competition and Markets Authority (CMA) and local Trading Standards can enforce these rules.

Cooling-off and refunds

The Regulations 2013 provide a 14-day cooling-off period for most distance contracts concluded online. Hubble's published service information states a 7-day cancellation window for refunds in some regions; if you believe your statutory 14-day right applies, reference the Regulations when disputing. See the UK legislation at legislation.gov.uk.

How to escalate

First complain to the trader using the support contact. If unresolved, contact Citizens Advice for guidance, then escalate to the CMA or local Trading Standards. For payment disputes, use Section 75 (for qualifying card payments over £100) or contact your card issuer for a chargeback. The Consumer Rights Act 2015 protects against unfair contract terms, including disproportionate cancellation penalties.

Keep proof of cancellation

Save screenshots, confirmation emails and any reference numbers. These are required if you need a refund, a chargeback or to escalate to a regulator.

Final billing and refunds

Hubble states refunds within the 7-day cancellation period will be processed within 7 days. If your subscription was purchased through Apple App Store or Google Play Store, refunds and billing are processed by Apple or Google according to their policies. To request a refund from Hubble, email [email protected] and include your account email and the cancellation confirmation.

Account access and data

Hubble does not publish a standard data-retention duration in the available research: Not published by Hubble. If you need account data deleted, contact [email protected] and request deletion; keep the reply. Re-activation is available through your Hubble account or by re-subscribing in the app store you used originally.

Follow this checklist to ensure your cancellation is effective and you keep evidence you can use later.

• Note your subscription renewal date and cancel before it if you want to avoid a renewal charge.
• Cancel via your Hubble account profile for fastest processing and save the confirmation screen.
• If you used Apple or Google, cancel via the App Store or Google Play and save their confirmation email.
• Save screenshots of the subscription settings showing cancellation.
• Keep copies of any emails to or from [email protected].
• If you mailed a letter, keep the proof of posting and the signed-for receipt.
• If you need a refund under the Hubble 7-day policy or statutory rights, request it in writing and allow up to 7 days for Hubble processing.
• If the trader refuses a statutory right, collect all communications and escalate to Citizens Advice, Trading Standards or the CMA.