Cancel Humantra the easy way

Product summary

Humantra is a company that sells plant-based, sugar-free electrolyte drink sachets and hydration products. The brand markets single-purchase boxes and subscription plans for regular delivery of sachets in multiple flavours such as lychee, elderberry and Himalayan lime.

How Humantra sells

Humantra offers one-time purchases and subscription plans with flexible delivery intervals (every 2, 4, 8 or 12 weeks). A Starter Pack promotion often discounts the first order. Subscriptions include the option to skip, pause or cancel via the account portal.

Company facts

Official product pages: humantra.co.uk and subscription details: humantra.co.uk/pages/subscription.

Cancel via website (recommended)

1. Go to https://humantra.co.uk/.
2. Log in using the email and password from your order confirmation.
3. Open the "Subscription" or "Account" section in your account dashboard.
4. Select the active subscription, then choose "Cancel" or "Manage subscription" and confirm cancellation.
5. Save a screenshot of the on-screen confirmation and keep any confirmation email you receive as proof.

Cancel by email

1. Compose an email to [email protected] from the email used for your order.
2. Include your full name, order number, subscription ID and a direct statement: "Please cancel my subscription immediately."
3. Request written confirmation and allow 48-72 hours for a reply. If you do not receive confirmation, follow up or use a registered letter.

Cancel using the website contact form

1. Open Humantra contact page.
2. Fill all fields including order number, and select the subject that matches your request.
3. In the message field write: "Please cancel my subscription immediately."
4. Keep the form submission timestamp or any email reply as proof.

Cancel by post (registered letter)

1. Write a signed letter including your full name, order number, subscription ID and the sentence: "I cancel my subscription to Humantra effective immediately."
2. Send by tracked or registered post to: Humantra, 71-75 Shelton Street, WC2H 9JQ London, United Kingdom.
3. Keep the tracking receipt and allow up to 7 days for delivery and then allow a short processing time for Humantra to update your account.

Phone support

1. Humantra does not publish a public phone number. Use email or the website contact form for documented cancellation requests.
2. If you obtain a phone number from correspondence, ask for a written confirmation email or follow up with an email immediately after the call.

Moving abroad or change of address

If you move or will not receive deliveries, cancel via your account or email and include a copy of your new address confirmation if requested. This is a contractual reason to stop future deliveries; there is no statutory refund right beyond standard refund policy unless within the 14-day cooling-off period.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

If Humantra raises a subscription price, you may cancel before the increased charge takes effect. Keep the notification from Humantra and the date the change is due. If Humantra does not provide clear notice of the price increase, you may cancel and dispute unauthorised charges under CMA principles on auto-renewal.

Applicable law: CMA guidance on auto-renewal and Consumer Rights Act 2015 for unfair contract terms.

Death of the subscriber

To cancel for the death of the subscriber, contact Humantra support by email [email protected] with proof such as a death certificate or executor details. Humantra's support will advise on subscription closure and any refund eligibility for future deliveries.

Legitimate ground accepted by Humantra

Humantra accepts returns or refunds for damaged or incorrect items if reported within 30 days with order number and a photo or video. First-time customers are covered by a 30-day Customer Happiness Guarantee for their first order; opened consumables are not eligible. For cancellations due to non-delivery or damaged goods provide order number and photos.

Applicable law: Consumer Rights Act 2015; Humantra refund policy details at humantra.co.uk/policies/refund-policy.

End of commitment and cooling-off

Subscriptions have no minimum commitment and can be cancelled any time via the account portal. For online sign-ups you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013 starting the day after signing or receipt of confirmation. If Humantra fails to inform you of cancellation rights, the 14-day window can extend by up to 12 months under the same Regulations.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before cancelling: try to negotiate

Humantra offers skip, pause and cancel options via the subscription portal. Research shows Humantra markets promotional retention offers such as a discounted Starter Pack first order (40% off first subscription) and ongoing 20% off for subscribers. To ask for a retention offer, email [email protected] with your order number and request a retention discount or different delivery frequency. If no retention offer is available, you can pause or skip upcoming deliveries in your account.

What cancelling saves you - yearly math

We calculate yearly costs for common Humantra plans and a simple competitor price for reference.

Starter Pack Subscription (first order): £44.80 per month. Yearly cost = £44.80 x 12 = £537.60 per year.

Starter Pack Subscription (subsequent orders): £57.60 per month. Yearly cost = £57.60 x 12 = £691.20 per year.

Single Box Subscription: £22.40 per month. Yearly cost = £22.40 x 12 = £268.80 per year.

Single Box one-time purchase: £28.00 plus shipping £6.95 = £34.95 for a one-off box.

Build Your Own Bundle example - 4 packs at £19.50 each = £78.00 one-off purchase.

Cheapest real alternative from competitors in the research: The HR Vault is priced at £65 per month but note this competitor is in a different category (HR services) and is included in the available competitor list. If you cancel a Single Box Subscription at £22.40 monthly, yearly saving by cancelling is £268.80 per year. Example calculation: £22.40 x 12 = £268.80 saved annually.

Key UK consumer laws

Your rights when cancelling come from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Competition and Markets Authority (CMA) enforces rules on misleading auto-renewal and difficult-to-cancel subscriptions. For subscriptions signed since April 2024, businesses must send reminders before a free trial converts to a paid subscription. The DMCC Act 2025 is incoming guidance for digital markets and may strengthen protections.

Cooling-off, refunds and dispute routes

You have a 14-day cooling-off period under the Consumer Contracts Regulations 2013 for online purchases and subscriptions, starting the day after signing or receiving confirmation. If Humantra does not tell you about cancellation rights, the 14-day period can be extended by up to 12 months. If Humantra keeps charging after cancellation, ask your bank for a chargeback within 120 days of the charge or use Section 75 for qualifying credit card payments over £100. If escalation is needed, complain to Citizens Advice and local Trading Standards or report suspected unfair renewal practices to the CMA.

Check final billing

After cancellation, review your bank or card statements for any charges that occur after the cancellation date. If a charge is taken after cancellation, contact Humantra at [email protected] and request a refund. If unresolved, escalate by contacting your card issuer for chargeback or using Section 75 for credit card payments over £100.

Account access and data

You will retain access to your account details unless you request deletion. To request personal data deletion or export, contact Humantra via the support email or the contact form. Keep order numbers and screenshots of cancellation confirmations until final billing is reconciled.

Re-activation

To re-activate a cancelled subscription, log in to your Humantra account and choose a new subscription or a one-time purchase. Promotional first-order discounts may not apply to returning customers unless explicitly offered.

Follow this checklist to confirm your Humantra cancellation and protect your consumer rights.

• Log in to your account and cancel the subscription; save an on-screen screenshot as proof.
• If you cannot cancel online, email [email protected] with your order number and request written confirmation.
• For stronger proof, send a signed registered letter to Humantra, 71-75 Shelton Street, WC2H 9JQ London, United Kingdom, and keep the tracking receipt.
• Keep all confirmation emails and take bank statement screenshots showing the cancellation date and any charges.
• If charged after cancellation, request a refund from Humantra, then contact your card issuer for chargeback if not resolved within 14 days.
• If you are within 14 days of order and want to cancel under the Consumer Contracts Regulations 2013, request a refund and return instructions immediately.