Cancel iAnyGo the easy way

Overview

iAnyGo is a virtual location app developed under IANYGO PTE. LTD., a product associated with TENORSHARE. It lets users spoof GPS location on iOS and Android devices to test apps or play location-based games.

Main uses

The app is commonly used for gaming (for example Pokemon Go), social media location testing and dating app location changes. The product offers Normal Mode, Game Mode and a reported solution for some game errors.

Company facts

Web (Tenorshare support - recommended when not purchased via store)

1. Go to iAnyGo support.
2. Use the AI Online Support chat or follow links to open a support ticket at Tenorshare support.
3. Provide your order ID, email used for purchase and request 'Cancel subscription' and a confirmation of cancellation.
4. Keep the support ticket ID and any reply email as proof.

iOS - cancel via Apple App Store

1. On your iPhone go to Settings > [Your Name] > Subscriptions.
2. Find iAnyGo in the list of subscriptions.
3. Tap Cancel Subscription and confirm.
4. Save the on-screen confirmation and Apple confirmation email as proof.

Android - cancel via Google Play

1. Open Google Play app or visit play.google.com/store/account/subscriptions.
2. Select iAnyGo subscription, choose Manage, then Cancel subscription.
3. Save the Google Play confirmation and email.

Email cancellation

1. Send an email to [email protected] with subject 'Cancel subscription'.
2. Include order number, account email, purchase date and the platform used (App Store/Google Play/Tenorshare website).
3. Request written confirmation and retain any reply.

Postal cancellation (Recorded Delivery)

1. Write a clear signed letter stating you wish to cancel the subscription and include order details.
2. Send by Recorded Delivery to: iAnyGo, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the Recorded Delivery receipt and tracking number as legal proof.

Phone

1. Phone number is not published by iAnyGo; phone cancellation is not available without a public number.
2. If a phone number appears on a receipt from the vendor, request written confirmation by email after any call.

Cooling-off period (14 days)

Rule: Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period for online purchases of digital content. If you cancel within 14 days and you have not expressly agreed to immediate download/use, you are entitled to a full refund.

Required proof: order confirmation, date of purchase, statement that you withdraw from the contract within 14 days. Applicable law: Consumer Contracts Regulations 2013.

Service used or download started (digital content exception)

Rule: If you provided express consent to begin downloading or using the digital content during the 14-day period, the right to full refund may be affected. If the service has been actively used the right may be limited under Consumer Contracts Regulations 2013.

Required proof: evidence of when you started use or gave consent (timestamps, logs).

Price increase

Rule: If iAnyGo increases the price during an existing subscription period and this was not clearly allowed by the contract, you may have grounds to cancel without penalty under the Consumer Rights Act 2015 for failure to provide the service with reasonable care.

Required proof: copy of the original terms, notice of price increase, billing records showing the increase.

Moving / change of circumstances

Rule: Moving location is not an automatic legal ground for refund unless it prevents the service from operating as described. If the app no longer serves the advertised purpose, you may claim under the Consumer Rights Act 2015 for lack of satisfactory quality.

Required proof: evidence the service no longer functions for your new circumstances (screenshots, error logs).

Death of subscriber

Rule: For death of the subscriber, cancellation and refund entitlement depend on the vendor terms and proof of death. Tenorshare refund policy allows exceptions in specific cases; contact support with documentation.

Required proof: copy of death certificate and proof of account holder identity. Applicable law: Consumer Rights Act 2015 for contract performance.

Legitimate grounds accepted by iAnyGo (from research)

Research shows iAnyGo/Tenorshare grant refunds when after analysis there is no solution to a reported technical problem, and they refuse refunds when a user refuses to cooperate with troubleshooting or the service has been actively used. Required proof: support correspondence, screenshots, logs, and ticket IDs. Applicable law: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Before you cancel - negotiating with iAnyGo

Retention offers reported in research: none explicitly reported. To ask for retention offers, contact [email protected] or use the support chat and request a subscription downgrade, discount or one-time refund. Provide your order ID and explain technical issues and desired outcome.

What cancellation saves you - yearly cost math

Examples of real prices and yearly cost calculations:

• iAnyGo Android 1 Month licence: £12.99 x 12 = £155.88 per year.
• iAnyGo iOS One Month subscription: £14.99 x 12 = £179.88 per year.
• iAnyGo iOS One Year subscription: £49.99 per year.
• iAnyGo Android 1 Quarter licence: annual price listed £79.96.
• iAnyGo Android Lifetime licence: £49.99 one-time payment, no further yearly cost.

Cheapest real alternative from the competitor list: GoForma at £22/month equals £264 per year, which is more expensive than iAnyGo yearly license options. Savings example: cancelling a £12.99 monthly licence saves £155.88 per year compared with keeping it.

Key UK consumer laws

The relevant laws are the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. The CMA monitors unfair auto-renewal and hard-to-cancel subscriptions.

Cooling-off and digital content

Under the Consumer Contracts Regulations 2013 you have a 14-day right to cancel for online purchases. This right is limited if you expressly agreed the download or streaming should start immediately.

Service quality and unfair terms

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill. Disproportionate cancellation penalties can be challenged under the Act.

Escalation steps

First complain to the trader ([email protected] or support page). If unresolved, contact Citizens Advice and Trading Standards. For card payments, consider Section 75 or chargeback via your card issuer for qualifying payments.

Confirm cancellation and keep proof

Save email confirmations, screenshots of cancelled subscriptions, support ticket IDs and Recorded Delivery receipts. Proof is essential for refunds or disputes.

Data and account access

Check the privacy policy at iAnyGo privacy policy for data retention and request account deletion if required via [email protected].

Final billing and refunds

If eligible for refund under Tenorshare's 30-day money-back guarantee, request a refund via the support channels and reference the refund policy. Keep written confirmation of any agreed refund amount and timetable.

Use this checklist to finish your cancellation and protect your consumer rights.

Before you send a cancellation

• Locate order ID, purchase date and the platform used (App Store, Google Play, Tenorshare website).
• Decide cancellation method: App Store/Google Play for fastest stop of auto-renewal.
• Prepare screenshots or logs showing any technical problems if you request a refund.

After cancellation

• Save confirmation emails and take screenshots of subscription status showing 'Cancelled'.
• If you mailed a letter, keep the Recorded Delivery receipt and tracking number.
• If you do not receive confirmation, escalate to Citizens Advice and consider a chargeback if paid by card.