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We generate and send your cancellation letter to Incognito by registered mail
Sender
Recipient
Digital registered letter with receipt of acceptance
Subject : Cancellation of Incognito agreement
Step-by-step 2026 guide to cancel Incognito in the UK, including postal address, cooling-off rights and refunds. Rating not publicly disclosed.
| fastest method (name it + why) | Phone - immediate confirmation if a helpline is available; otherwise postal recorded delivery offers a permanent record |
| effective delay | Effective on trader receipt of the written cancellation request |
| notice period | 14 days cooling-off for distance contracts (Consumer Contracts Regulations 2013) |
| cancellation fee | 0 during the 14-day cooling-off period; otherwise not publicly disclosed by Incognito |
| minimum commitment | Not publicly disclosed by Incognito |
| phone + hours | Not published by Incognito |
| postal address for registered letter | Incognito, Crown Way, CF14 3UZ Cardiff, United Kingdom |
Incognito provides private browsing and related professional services. The company is registered as Incognito, also known as Arcane Security Solutions, and serves business customers in the broadband sector.
Incognito sells private browser products and prepaid broadband solutions. Pricing includes trial and paid tiers such as a 14-day trial and annual unlock options.
| Full legal name | Incognito (Arcane Security Solutions) |
| Headquarters | Vancouver, Canada |
| Founded | 1992 |
| CEO | Stephane Bourque |
| Employees | ~148 |
Official pages: Incognito UK and the prepaid broadband solutions page Incognito prepaid broadband.
| method | steps summary | estimated time | proof obtained | difficulty |
|---|---|---|---|---|
| Web / Account portal | Log into your account, go to subscription settings and submit cancellation (if portal exists) | Immediate to 48 hours | On-screen confirmation or email confirmation if portal provides it | Easy if portal available; otherwise Not published by Incognito |
| iOS (App Store) | Cancel via Apple subscriptions in Settings or App Store; for digital content refunds follow App Store rules | Immediate to until next billing period | Apple subscription cancelled confirmation email | Easy |
| Android (Google Play) | Cancel via Google Play Subscriptions; refunds subject to Google Play refund policy and 14-day rights | Immediate to next billing cycle | Google Play cancellation receipt | Easy |
| Phone | Call customer support and state your cancellation request | Phone duration; cancellation may be immediate if agent confirms | Call reference number if provided; otherwise call log | Medium (phone number not publicly disclosed) |
| Send a clear written cancellation request to the support email address provided by Incognito | Hours to 7 days | Return email or automated reply | Medium (support email not publicly disclosed) | |
| Post (registered letter) | Send a clear signed cancellation letter by recorded/registered post to the postal address | Delivery time 2 to 7 days within UK | Proof of delivery from recorded/registered mail | Easy |
You can cancel a distance contract within 14 calendar days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To exercise the right, notify the trader within the 14-day window. If you cancel during this period, cancellation fee is 0. Evidence: a dated written cancellation or recorded delivery receipt. Applicable law: Consumer Contracts Regulations 2013.
If Incognito increases the price of a subscription mid-contract without your explicit agreement, you may have a right to cancel. The Competition and Markets Authority expects transparent auto-renewal and price-change communications; an unfair unilateral price rise could be a breach of contract terms and Consumer Rights Act 2015 protections. Evidence: the notification of price change from Incognito and your prior contract or terms.
If you must cancel because you move and the service cannot continue at the new address, provide proof of move such as a tenancy agreement or utility bill showing the new address and the date. The trader must process the cancellation if the contract permits termination for relocation. Applicable law: Consumer Rights Act 2015 (services must be performed with reasonable care and skill).
If the named subscriber dies, send a copy of the death certificate and a short request to cancel the contract. Evidence: death certificate and proof of authority to act for the estate. Applicable law: Contract law and Consumer Rights Act 2015 protections apply.
Legitimate grounds to cancel include persistent service failures or a service not provided with reasonable care and skill as required by the Consumer Rights Act 2015. Evidence: dated complaint records, speed tests, screenshots, and any correspondence showing failed remediation attempts. Applicable law: Consumer Rights Act 2015.
When any fixed-term minimum commitment ends, you may cancel at the contract end date without penalty unless the contract rolls into a new minimum period. Evidence: original contract or terms showing the end date. Applicable law: contract terms and Consumer Rights Act 2015.
There are no public reports of standard retention offers from Incognito in the available research. If you want to keep service, contact support and ask for a retention offer using a short script: state your intention to cancel, give one reason (price or poor fit), and ask if there is a discounted renewal rate or feature bundle to stay. Keep any offer in writing before accepting.
Use your actual plan for precise savings. Examples from official pricing data:
Compare two concrete cases:
Cheapest real alternative from the research: Puffin Incognito Browser monthly at £1.00 per month (12 x £1.00 = £12.00 per year). Math shown above.
Primary protections are the Consumer Rights Act 2015 (services must be performed with reasonable care and skill) and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (14-day cooling-off period for distance contracts). Ofcom is the sector regulator for communications and the CMA enforces rules on unfair auto-renewal practices.
The Consumer Contracts Regulations 2013 give a 14-day right to cancel distance contracts. If you cancel within this period you are entitled to a refund and a cancellation fee of 0. Details are available at the official legislation: Consumer Contracts Regulations 2013 - cooling-off.
1) Complain to Incognito first, retaining proof of contact. 2) If unresolved, contact Citizens Advice for guidance and escalate to the relevant ombudsman (Ofcom for broadband/telecoms issues). 3) For card payments, consider Section 75 or chargeback via your card issuer where applicable.
Confirm the final billing period and request a final invoice. If you cancelled within the 14-day cooling-off, request a full refund and confirm the refund date.
Request account data export and deletion if required. Keep copies of any confirmation emails and the recorded delivery receipt for your records.
If you want to return later, ask Incognito for the re-activation terms in writing so you understand any new minimum commitments or fees.
Follow this checklist to cancel and protect yourself.
£0.00
/ mois
14-day free trial; private mode by default; cookies and web data discarded after each session; no third-party trackers.
Not applicable
/ mois
Permanent access after 14-day trial; private mode by default; no ads; optional disabling of browsing history.
£1.79
/ mois
Clears history, cache, cookies on exit; passcode protection; optional ad blocker; download manager.
Not applicable
/ mois
Annual unlimited pass; same privacy features as monthly pass.
£1.00
/ mois
No IP tracking; no location tracking; session terminated after inactivity.
Not applicable
/ mois
One-time lifetime purchase; unlimited tabs; data not collected or stored.
No commitment. Billoff helps you cancel or adjust your Incognito subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£60.00
/ mois
Full online accounting packages for contractors and startups rather than a private browser or prepaid broadband provider
£1.00
/ mois
Low-cost subscription focused on no IP or location tracking
£1.79
/ mois
Various in-app purchases for specific features or unlimited passes
Incognito is available in many countries. Here are several frequently cited markets:
What you should know about Incognito subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Incognito subscription, whichever payment method you use.
Cancel, adjust, or compare options in a few clicks.