Cancel Indeed the easy way

Overview

Indeed is an online job search and hiring platform that connects job seekers and employers. It offers free job posts, sponsored job adverts, and sourcing tools to reach candidates.

Main products

Key employer products include free job posts, sponsored jobs that operate on a pay-per-application or pay-per-click model, and Indeed Smart Sourcing for access to candidate profiles and outreach tools.

Company facts

Web

1. Sign in to your Indeed employer account at https://uk.indeed.com/hire/pricing.
2. Open account settings or billing section and look for subscription or auto-renewal settings.
3. Follow prompts to cancel the subscription or pause sponsored job spending, then save changes.
4. Request an on-screen confirmation and an email confirming cancellation; keep screenshots.
5. If you cannot find the option, contact your sales representative via the account contact form in the dashboard.

iOS

1. Open Settings on the iPhone and tap your Apple ID, then Subscriptions.
2. Find the Indeed subscription listed and tap Cancel Subscription.
3. Keep the Apple confirmation email or screenshot as proof.
4. If your employer product is not listed in Apple subscriptions, cancel via the web dashboard.

Android

1. Open Google Play Store, tap your profile, then Payments and subscriptions, then Subscriptions.
2. Select the Indeed subscription and tap Cancel subscription.
3. Save Google Play confirmation email or screenshot as proof.
4. If the purchase is billed directly by Indeed, follow the web cancellation steps.

Phone

1. Locate your account manager contact or the support phone from your employer dashboard; Indeed's general phone and hours are not publicly disclosed.
2. State your account name, subscription ID and the request: Cancel auto-renewal or Cancel subscription immediately.
3. Ask for a reference number and receive a confirmation email to keep as proof.

Email

1. Email your account manager or the address provided in your dashboard with subject line Cancel subscription - [Account name].
2. Include account ID, company name and desired cancellation date.
3. Request written confirmation and keep the reply as proof.

Post

1. Write a signed letter: state account name, account ID, the request to Cancel subscription and the date you sent the letter.
2. Send by recorded delivery to Indeed, 1 Central Square, CF10 1FS Cardiff, United Kingdom.
3. Keep the recorded delivery receipt as proof. Expect processing to follow the start of the next calendar month unless prepaid rules apply.

Moving / Moving

If you cannot use services because your operations have moved location, Indeed does not publish a specific relocation cancellation rule. Provide a request to your account manager with proof such as a company registration change or new business address. No statutory article explicitly grants immediate cancellation for relocation in the research data.

Price increase

If Indeed raises the price for a continuing subscription and you wish to cancel, review your contract and the Insertion Order. If the price increase was not properly notified, you may rely on unfair contract term protections under the Consumer Rights Act 2015. Provide the invoice or contract showing the prior price and the notification of increase.

Death of subscriber

For a deceased account holder, send a copy of the death certificate and a request from the estate representative or company administrator to cancel the account and stop future charges. Indeed has not published a specific process in the supplied research; include the death certificate as proof.

Legitimate ground

Indeed has not publicly listed a specific set of "legitimate grounds" in the research data. Use the contract, Insertion Order, or terms available at https://uk.indeed.com/legal to check allowed termination grounds. Provide any contractual breach evidence as proof.

End of commitment

If your plan has a fixed term and that term ends, cancellation takes effect at the end of the committed period. For annual Employer Branding Hub subscriptions that automatically renew, cancellation should be sent at least 30 days prior to renewal to avoid an additional charge. Use the Insertion Order or renewal notice as proof.

Cooling-off period

You have a 14-day cooling-off right under the Consumer Contracts Regulations 2013 for most contracts concluded online or off-premises. To use it, send a clear statement to cancel within 14 days of entering the contract or receiving the first supply where relevant. Exceptions include digital content once download or streaming starts with your express consent. Reference: Consumer Contracts Regulations 2013 and statutory cooling-off guidance.

Before you cancel - negotiate

Research shows no widely reported retention offers from Indeed. To attempt to retain a discount or avoid charges, contact your sales representative and ask for: a pause on sponsored spend, a downgrade from Smart Sourcing Professional to a lower contact tier, or a customised Enterprise concession. Use the employer dashboard to find your account manager or contact sales at https://uk.indeed.com/employers/smart-sourcing?hl=en. Document the offer in writing before accepting.

What cancelling saves you - concrete math

Example 1 - Indeed Smart Sourcing Professional:

Monthly cost: £325. Annual equivalent: £325 x 12 = £3,900 per year.

Cheapest listed competitor: Mustakbil Pro at £48.3 per month. Annual cost: £48.3 x 12 = £579 per year.

Annual saving if you switch from Smart Sourcing Professional to Mustakbil Pro: £3,900 - £579 = £3,321 per year.

Example 2 - Standard Sponsored Jobs:

Typical minimum monthly spend: £150. Annual equivalent: £150 x 12 = £1,800 per year.

Switching to JobVantage at £64.15 per month costs £64.15 x 12 = £769.80 per year. Saving: £1,800 - £769.80 = £1,030.20 per year.

Consumer law that applies

The Consumer Rights Act 2015 protects consumers against unfair contract terms and requires services to be performed with reasonable care and skill. The Consumer Contracts Regulations 2013 give a 14-day cooling-off right for most online contracts. The Competition and Markets Authority (CMA) expects firms to make auto-renewal and cancellation clear and not hard to cancel.

How to escalate

1. Complain to Indeed using your account manager or the contact routes listed on https://uk.indeed.com/legal?hl=en.

2. If unresolved, get advice from Citizens Advice and consider chargeback or Section 75 via your card issuer for qualifying payments.

3. For persistent unfair terms or hard-to-cancel practices, report issues to the CMA.

Access and final services

Check the cancellation confirmation for the effective date. If your subscription remains active until the next billing period, schedule any job postings or candidate searches to conclude before that date.

Data and re-activation

Export candidate lists, application records and billing invoices before the cancellation effective date. If you want to re-activate later, create a new subscription or contact your previous account manager to restore services.

Final billing

For prepaid EBH annual subscriptions that automatically renew, Indeed may provide a prorated refund of unused prepaid terms. For EBS annual subscriptions, payments are nonrefundable according to the research data. Keep the final invoice and any refund correspondence.

Use this checklist to make sure your cancellation is processed and you keep proof.

• Find your account ID and Insertion Order number in the employer dashboard.
• Decide the cancellation channel (web or recorded post recommended).
• If cancelling by post, send a signed letter to Indeed, 1 Central Square, CF10 1FS Cardiff, United Kingdom by recorded delivery.
• Request written confirmation and keep screenshots, emails, recorded delivery receipts or call reference numbers.
• If you have a prepaid annual EBH subscription, request a prorated refund in writing.
• Export candidate data and invoices before the effective cancellation date.
• If charged after cancellation, dispute the charge with your card issuer and consider Section 75 or chargeback where applicable.