Cancel Inflow the easy way

Product overview

Inflow is a digital app and coaching product from GET INFLOW LTD that provides a science-based CBT program, focus and routine tools, an AI companion called Quinn, live body doubling and community features intended for adults with ADHD.

How users subscribe

Subscriptions are available as monthly or annual plans and in-app purchases on the Apple App Store and Google Play. There is a freemium or trial tier that converts to paid unless cancelled before the trial ends.

Company facts

Cancel via Website (direct purchase)

1. Go to your account at getinflow.io.
2. Open Settings then Subscriptions or Billing.
3. Select the active subscription and choose Cancel or Disable Auto-Renew.
4. Keep the confirmation email; cancellation is effective at the end of the billing period.

Cancel on iPhone (App Store)

1. Open iPhone Settings and tap your name.
2. Tap Subscriptions, find Inflow, then tap Cancel Subscription.
3. Apple will stop future renewals; keep the App Store confirmation for proof.

Cancel on Android (Google Play)

1. Open Google Play app, tap Menu, then Subscriptions.
2. Select Inflow and tap Cancel Subscription.
3. Save the confirmation email or screenshot from Google Play.

Cancel by Email

1. Send an email to [email protected] from the email registered to your account.
2. Subject line: Cancel subscription - include account email and last 4 digits of payment method.
3. Keep the support reply as proof. Allow 48-72 hours for a response.

Cancel by Post (registered letter)

1. Write a signed letter including your full name, registered email, subscription plan and request to cancel.
2. Send by registered post to: Inflow, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the postal receipt and any written reply from Inflow as proof.

Moving / Relocation

If you move country and your payment method or app store region no longer supports the subscription, notify Inflow at [email protected] with proof such as a utility bill or tenancy agreement. Cancellation will follow the normal rule that it is effective at the end of the current billing period.

Applicable law: Digital Markets, Competition and Consumers Act 2024 (Chapter 2, Part 4) and Consumer Contracts Regulations 2013 for cross-border online contracts.

Price increase

If Inflow increases the price for a renewal, you can refuse the change and cancel before the next billing date. Provide the renewal notice or screenshot of the new price as proof. If you do not accept, cancel at least 24 hours before renewal to avoid the higher charge.

Applicable law: Digital Markets, Competition and Consumers Act 2024 (subscription contract protections).

Death of the subscriber

Notify Inflow by emailing [email protected] or by registered post with a copy of the death certificate and the account holder details. Inflow's stated process is to stop future charges; final billing follows ordinary terms and any refund eligibility follows Inflow refund policy.

Applicable law: Consumer Contracts Regulations 2013 and general contract law principles; provide a clear written statement and proof.

Legitimate ground / service failure

If the service is not supplied with reasonable care and skill, you can complain and request cancellation with a refund where appropriate. Provide documentary proof such as screenshots, timestamps, or correspondence documenting the failure or poor performance.

Applicable law: Consumer Rights Act 2015 - services must be performed with reasonable care and skill.

End of commitment or finished term

If your plan finishes (annual plan expiry), the subscription will either auto-renew or end depending on your settings. To end at expiry, cancel at least 24 hours before the renewal date. Keep the confirmation email as proof.

Applicable law: Digital Markets, Competition and Consumers Act 2024 (subscription contract rules).

Cooling-off (change of mind)

For contracts concluded online or off-premises, you have a 14-day statutory cooling-off right under the Consumer Contracts Regulations 2013 for services and digital content, subject to exceptions where you consented to immediate performance. If you cancel within the cooling-off period and have not used the service significantly, request a full refund as per the regulations.

Applicable law: Consumer Contracts Regulations 2013; see also the Digital Markets, Competition and Consumers Act 2024, Chapter 2, Part 4 on subscription cooling-off rights: legislation.gov.uk.

Before you cancel: negotiate

Inflow does not publicly list standard retention discounts on its site or FAQs. You can request a retention offer by emailing [email protected] and asking if a discounted monthly or coaching-free option is available. Provide your account email and state whether you are on a monthly or annual plan. If you subscribed via Apple or Google Play, ask whether changing to a different in-app tier is possible before renewal.

What cancelling saves you - exact math

Use these published prices to compute yearly savings:

• Monthly plan at £22.99: 22.99 x 12 = £275.88 per year saved if you cancel the monthly plan.
• Monthly coaching plan at £42.99: 42.99 x 12 = £515.88 per year saved if you cancel the coaching monthly plan.
• Annual plan at £85.99 (billed yearly): cancelling avoids the next £85.99 payment for that year.
• Annual coaching plan at £179.99: cancelling avoids the next £179.99 payment.

Cheapest competitor from the listed alternatives: Helmflux at £395 per month (flat monthly subscription in the competitor list). Annual cost example: £395 x 12 = £4,740 per year; that is higher than the equivalent Inflow annual or monthly cost.

Key UK consumer laws

Your subscription and cancellation rights are supported by the Consumer Rights Act 2015 (services must be supplied with reasonable care and skill) and the Consumer Contracts Regulations 2013 (14-day cooling-off for online or off-premises contracts, with exceptions for digital content once you consent to immediate access).

Subscription-specific protections

The Digital Markets, Competition and Consumers Act 2024 contains specific protections for subscription contracts, including cooling-off rights and limits on unfair contract terms. The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. Consult the text at legislation.gov.uk.

How to escalate

First, complain to Inflow via [email protected] or by registered mail to Inflow, Crown Way, CF14 3UZ Cardiff, United Kingdom. If unresolved, contact Citizens Advice for guidance on consumer complaint steps: Citizens Advice - cancelling a service. For persistent contract or unfair terms concerns, the Competition and Markets Authority may be relevant.

Confirm and keep proof

After cancellation, keep the confirmation email or screenshot showing the cancellation date and that future charges are disabled. The subscription remains active until the end of the paid billing period.

Data and account access

Canceling does not automatically delete your account or data. To request deletion or a copy of your personal data, email [email protected]. Specify whether you want deletion or a data export.

Final billing and refunds

Refunds after renewal are typically not offered except in exceptional circumstances. For purchases via the App Store or Google Play, request refunds via Apple or Google respectively. For direct website purchases, Inflow allows refunds within 7 days of the first payment after a free trial, or within 30 days of the first payment if no free trial was offered, provided there was no meaningful use.

Re-activation

You can re-subscribe at any time using the same account or a new purchase. If you re-subscribe, a new billing cycle starts on the date of the new payment.

Follow this checklist to cancel quickly and protect your rights.

• Check how you subscribed: Website, Apple App Store or Google Play.
• Note your next billing date and cancel at least 24 hours before it.
• Cancel using the platform you used to subscribe (see methods above).
• Keep a screenshot or confirmation email after cancelling.
• If you want a refund within allowed windows, request it immediately and keep proof of non-use.
• If you encounter a dispute, contact Citizens Advice and keep records of all correspondence.