Cancel Intch the easy way

Overview

Intch is a professional networking and hiring marketplace that matches professionals with clients, mentors, investors and job opportunities. The platform offers a free tier plus several premium subscription options for additional features.

Main features

Intch provides profile creation, networking requests and introductions, Social Capital Tokens for engagement, and premium access to additional postings and contact capabilities.

Company facts

Official website: intch.org.

Web / Email cancellation

1. Prepare an email to [email protected] with subject: "Cancel Intch Premium - [Your email address]".
2. Include your Intch account email, full name, subscription plan name, and last 4 digits of payment card if available.
3. State the date you want cancellation to take effect; remember Intch processes cancellations at the end of the current billing cycle.
4. Send email at least 1 day before your next scheduled billing date.
5. Keep the sent email and any reply from support as proof of request.

iOS (App Store) cancellation

1. Open the Settings app on your iPhone.
2. Tap your name, then Subscriptions.
3. Find the Intch subscription and tap Cancel Subscription.
4. Keep the confirmation from Apple as proof. If you need help, Apple processes refunds and billing for purchases made via the App Store.

Android (Google Play) cancellation

1. Open the Google Play Store app, tap your profile icon, then Payments and subscriptions, then Subscriptions.
2. Select Intch subscription and tap Cancel subscription.
3. Save the Google Play confirmation as proof. Google handles billing and refunds for Play purchases.

Post (registered letter)

1. Write a signed letter including your full name, account email, subscription plan, and request to cancel.
2. Send the letter by registered post to: Intch, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Retain the postal proof of delivery and the sent letter copy.

Phone

1. Intch does not publish a customer service phone number for subscription cancellation; use email to [email protected] or the App Store / Google Play path for purchases made through those stores.

Detailed official guidance on canceling Intch Premium is available from Intch: Intch cancellation help.

Cooling-off period (14 days)

If you bought a subscription online and want to exercise your right to cancel, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide a 14-day cooling-off period. However, if you consented to immediate access to digital content and the service started, the trader may not have to refund the cost of the digital service. To use the cooling-off right send a clear cancellation message to [email protected] within 14 days and keep the message as proof. Applicable law: The Consumer Contracts Regulations 2013 (link).

Price increase

If Intch increases the price of a renewed subscription, check your contract and email [email protected] for a formal explanation and request to cancel if you do not accept the increase. Required documents: copy of invoice showing old and new price or screenshot of subscription terms. Applicable law: Consumer Rights Act 2015 for unfair contract terms.

Moving abroad

Moving address is not an automatic ground to cancel under Intch terms. Provide proof of relocation such as a utility bill or tenancy agreement if you seek goodwill cancellation, and send it to [email protected]. Intch does not publish a formal relocation policy, so acceptance is at Intch discretion. Applicable law: Consumer Rights Act 2015 for service performance.

Death of subscriber

For death of the account holder, send a copy of the death certificate and a short request to [email protected] asking cancellation and account closure. Intch does not publish a formal bereavement process; use email and request confirmation. Applicable law: Consumer Rights Act 2015.

Legitimate ground - poor service or breach

If Intch fails to provide the service with reasonable care and skill, you may claim a remedy under the Consumer Rights Act 2015. Required evidence: specific examples, timestamps, screenshots and correspondence showing the breach. Send evidence to [email protected] and request remediation or cancellation and possible refund. Applicable law: Consumer Rights Act 2015.

Before you cancel: try to negotiate

There are no documented retention offers reported in the research data. To attempt retention, email [email protected] and ask for a downgrade, pause, or refund. Use a concise request such as: "I would like to cancel or downgrade my Intch Premium subscription. My account email is [email]. I request a pro rata cancellation or downgrade effective [date]." Keep your sent email and any reply. If you purchased via Apple or Google Play, contact them for refunds.

What cancelling saves - yearly savings examples

Use your actual plan to compute savings. Examples from published Intch pricing converted to GBP:

• Weekly Premium equivalent - listed monthly estimate: £19.96. Yearly cost example: £19.96 x 12 = £239.52 per year.
• Monthly Premium low: £4.99. Yearly cost: £4.99 x 12 = £59.88 per year.
• Monthly Premium high: £14.99. Yearly cost: £14.99 x 12 = £179.88 per year.
• Annual Premium low: £44.99 per year.
• Annual Premium high: £99.99 per year.

If you cancel a monthly plan at £14.99 you save £179.88 per year. If you cancel an annual plan at £99.99 you save £99.99 that year. A lower-cost competitor from the researched list is Kestern at £29 per month which costs £29 x 12 = £348 per year; Practice Hub at £39 per month costs £468 per year. For a direct cheaper option focused on service-business workflows, Kestern at £29 per month is a clear alternative.

Key UK laws and your rights

Your primary legal protections are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which give a 14-day cooling-off period for many online contracts, and the Consumer Rights Act 2015, which requires services to be performed with reasonable care and skill and prevents unfair contract terms. For reference see the Regulations: Consumer Contracts Regulations 2013.

Auto-renewal and difficult cancellations

The Competition and Markets Authority identifies hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair trading practices. If Intch uses unclear auto-renewal terms or makes cancellation hard to execute, you can raise the issue with Citizens Advice for guidance and the CMA may be interested in systemic issues.

How to escalate a failed cancellation or refund

1. Complain to Intch in writing to [email protected] and keep all correspondence. 2. If unresolved, get free advice from Citizens Advice. 3. If you paid by credit card and the charge qualifies, ask your card issuer for a chargeback or use Section 75 for qualifying transactions. 4. If purchase was via Apple or Google Play, escalate via Apple/Google payment dispute processes.

Check final billing and confirmation

After you send the cancellation email or cancel with Apple/Google, keep the confirmation message or screenshot. Intch processes cancellations at the end of the current billing cycle, so expect the service to remain active until that date and confirm there are no further scheduled charges.

Data, account and content

Deleting the Intch application or deleting your account does not automatically cancel subscriptions. If you want to remove data, request account closure in the same cancellation email and ask for confirmation when your account is closed. Retain copies of your requests and Intch replies.

Re-activation and re-subscription

If you later re-subscribe, previous Social Capital Tokens or paid features may not be restored. Confirm re-activation terms with [email protected] before re-subscribing.

Follow this checklist to cancel cleanly and protect your consumer rights.

• Find your next billing date and calendar reminder: you must send cancellation at least 1 day before it.
• Send an email to [email protected] with your account email, full name, plan name, and explicit cancellation request.
• Save the sent email and any reply from Intch as proof.
• If you purchased via Apple or Google Play, cancel through the respective store and save confirmation.
• If you want stronger proof, send a registered letter to Intch, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep proof of delivery.
• If you do not receive confirmation or are charged after cancellation, contact your card issuer for chargeback or Section 75 options where applicable.