Cancel InteleTravel the easy way

Service overview

InteleTravel is a travel agency platform and an advisor network that allows independent travel advisors to sell travel, earn commissions and access supplier inventory. The company operates globally and is part of the Euphoric Travel Group.

Who uses it

Target users include leisure travellers booking through an advisor, event planners, corporate clients and individuals who want to run a travel advisor business with supplier access and training.

How InteleTravel makes money

InteleTravel charges a one-time advisor enrollment fee and a monthly support and service fee for advisors. Advisors earn commission from suppliers; InteleTravel keeps an administrative share and pays advisors a percentage of commission after travel completion.

Web - cancel via contact form or portal

1. Sign in to your advisor portal or open the contact page at InteleTravel contact.
2. Prepare a written statement: include your full name, advisor ID or account email, and the explicit statement: "I cancel my InteleTravel enrollment and request termination of services."
3. Submit the form and keep a screenshot of the submitted form confirmation or the sent email.
4. If you do not receive a written acknowledgement within 14 days, send the same statement by registered post to the official address.

iOS - cancel from the app

1. Open the IntelePro mobile app and sign in.
2. Locate account settings or messaging and paste the required written statement including account identifiers.
3. Send the message and capture a screenshot of the sent item.
4. If no acknowledgement is received within 14 days, repeat by post to the official address.

Android - cancel from the app

1. Open the IntelePro mobile app on Android and sign in.
2. Send the same written cancellation statement via app messaging or support contact.
3. Save a screenshot and any reply from InteleTravel.
4. As a backup, send a registered letter to the postal address below.

Phone - call then follow up in writing

1. Call the contact number on the contact page at InteleTravel contact and state you intend to cancel.
2. Immediately after the call, send a written cancellation by the contact form or registered post including the date and details of the call.
3. Keep call notes, time stamps and the written follow-up as proof.

Email / Contact form - written cancellation

1. Use the contact form at InteleTravel contact or the official advisor portal to send your written cancellation.
2. Include full name, account email or ID, and the sentence: "I cancel my InteleTravel enrollment effective on receipt."
3. Save a copy of the sent form or email and any reply from InteleTravel.

Post - registered letter (recommended for legal certainty)

1. Write a signed letter including your full name, account email or ID, and the explicit statement: "I cancel my InteleTravel enrollment and request termination of services."
2. Send by registered post to: InteleTravel, 2 Lower Mortlake Road, TW9 2JA Richmond, United Kingdom.
3. Keep the registered post receipt and the delivery confirmation as proof of receipt.

Moving abroad or to a different country

There is no automatic statutory right to cancel an advisor enrollment solely for relocation unless the contract specifically lists relocation as a permitted reason. Provide proof: proof of new permanent address (utility bill or rental agreement) and a copy of ID. If a relocation causes inability to perform the contract, present those documents to request termination under the Consumer Rights Act 2015 for lack of reasonable service performance.

Applicable law: Consumer Rights Act 2015.

Price increase for a booked travel arrangement

For package travel contracts, a significant price increase may allow termination under The Package Travel and Linked Travel Arrangements Regulations 2018. If InteleTravel acted as an organiser or agent for a package, you may be entitled to cancel if the price increase meets the Regulation thresholds. Provide proof: supplier invoice showing the price increase and copy of original contract terms.

Applicable law: The Package Travel and Linked Travel Arrangements Regulations 2018. See Regulations 2018.

Death of the subscriber

If the account holder dies, next of kin or estate executor should write to InteleTravel with a copy of the death certificate and proof of authority (grant of probate or letter of administration) and request contract termination. This is a standard accepted ground for termination by most traders and allows immediate cessation of recurring fees where applicable.

Applicable law: Consumer Rights Act 2015 (service performance and fairness of terms).

Legitimate ground accepted by InteleTravel

Research does not list specific exceptional grounds that InteleTravel explicitly accepts other than general supplier cancellation terms. InteleTravel requires written cancellation requests and states principal(s) or supplier(s) may charge cancellation fees up to 100% for booking cancellations. Provide proof: relevant supplier confirmations or medical evidence if cancelling travel for medical reasons.

Applicable law: The Package Travel and Linked Travel Arrangements Regulations 2018; Consumer Rights Act 2015.

End of commitment or subscription period

If your enrollment included a recurring monthly service, stop future payments by cancelling at least as soon as possible in writing. InteleTravel states cancellations must be sent in writing and are effective on receipt. Provide proof: written cancellation and confirmation of account closure.

Applicable law: Consumer Contracts Regulations 2013 for distance contracts and CMA guidance on auto-renewal fairness.

Cooling-off period (14 days)

Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period for contracts concluded online or off-premises. If your enrollment contract was concluded online, you may cancel within 14 days and receive a refund, except where digital content has been supplied with your explicit prior consent and acknowledgment that you lose the right to withdraw. Submit your written cancellation and keep proof of transmission.

Applicable law: Consumer Contracts Regulations 2013.

Before you cancel - negotiate

Research does not report standard retention offers from InteleTravel such as discounted months or pausing an account. The one documented protection is the 'Profit Guarantee' for advisors: if commission, bonuses and travel savings in the first year are less than enrollment and monthly fees, the difference is refunded if claimed within 30 days after the one-year anniversary of enrollment. To request retention, contact support by the contact form at InteleTravel contact and reference your advisor ID, your earnings reports, and the Profit Guarantee clause. Provide commission statements and copies of bookings.

What cancelling saves you - yearly calculation

Monthly support and service fee: £32 x 12 = 384

One-time enrollment fee: £142

First-year total for InteleTravel (enrollment + 12 months): £142 + £384 = £526.

Cheapest real alternative from competitors: The Travel Saint - monthly £46, annual cost £46 x 12 = £552; plus one-off joining fee £156 = £708 first year. Difference first-year: £708 - £526 = £182 more expensive than InteleTravel first year. Difference in recurring annual cost (monthly only): £552 - £384 = £168 saved each year by InteleTravel compared with The Travel Saint.

Key UK consumer laws

The main laws that protect UK consumers are the Consumer Rights Act 2015 (services must be performed with reasonable care and skill), the Consumer Contracts Regulations 2013 (14-day cooling-off period for distance and off-premises contracts) and The Package Travel and Linked Travel Arrangements Regulations 2018 (protections for package travel and rights to terminate or obtain refunds).

Auto-renewal and unfair terms

The CMA treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If contract terms impose disproportionate cancellation penalties, the Consumer Rights Act 2015 may render those terms unenforceable.

How to escalate a dispute

1. Complain in writing to InteleTravel first and keep proof of transmission. 2. If your booking is with an ABTA member or concerns package travel, you can use ABTA's ADR scheme. 3. Contact Citizens Advice for guidance. 4. For qualifying card payments, consider Section 75 or a chargeback via your card issuer. 5. If unresolved, small claims court in England and Wales is an option; InteleTravel's terms reference English law and courts of England and Wales.

Reference: see The Package Travel and Linked Travel Arrangements Regulations 2018 at legislation.gov.uk and InteleTravel terms at agency terms and terms.

Check access and final billing

After sending your written cancellation, confirm you no longer have access to paid advisor services and request a final billing statement showing the cancellation date and any outstanding charges.

Data and account closure

Request account closure and data deletion or retention preferences. Keep a copy of any final data export you need for tax or commission records.

Commissions and refunds

Commissions are paid 30-60 days after travel is completed according to research. If you expect commission that covers fees, request a final commission statement and the Profit Guarantee calculation if applicable. For refunds of bookings, principal suppliers may charge cancellation fees up to 100% of the booking cost; ask InteleTravel for supplier confirmations and the refund schedule.

Use this checklist to cancel securely and preserve your rights.

• Prepare a written cancellation including your full name, account email or advisor ID and the exact sentence: "I cancel my InteleTravel enrollment and request termination of services."
• Send the cancellation through the contact form at InteleTravel contact and keep a screenshot of submission.
• Send a registered letter to InteleTravel, 2 Lower Mortlake Road, TW9 2JA Richmond, United Kingdom and keep delivery proof.
• Request written acknowledgement and a final invoice showing date of termination.
• If you have pending bookings, ask the supplier statement showing any cancellation fees and whether refunds are due.
• If you claim the Profit Guarantee, collect your commission and booking evidence and submit the claim within 30 days after the one-year anniversary.