Cancel iScanner the easy way

Short description

iScanner is a mobile and web scanning app that converts photos of documents into PDFs and searchable images, and offers cloud storage and PDF editing in paid tiers. It is provided by BP Mobile LLC. and targets professionals, students and frequent travellers.

Key capabilities

iScanner offers basic free scanning with a watermark, in-app 'Premium' features including PDF editing, and cloud storage plans up to 100 GB. The app scores 4.7/5 on the App Store and 4.5/5 on Google Play.

Where to find official details

Official product and terms are published on the iScanner website and policy pages. For subscription rules see the official subscription terms page: iScanner subscription terms.

Cancel on the iScanner website

1. Open https://iscanner.com/ and sign in to your iScanner account.
2. Tap the account name in the upper right corner where your email is displayed.
3. Select the "Subscriptions" section.
4. Click the relevant cancellation button labelled "Cancel" or similar next to your active subscription plan.
5. Confirm any prompts. The subscription will remain active until the end of the current paid period and then stop auto-renewing.

Cancel on iOS (Apple App Store)

1. Open Settings on your iPhone or iPad.
2. Tap your name, then "Subscriptions".
3. Find iScanner and follow Apple's cancellation steps.
4. Apple handles billing and refunds for App Store purchases; follow guidance in iScanner's mobile app terms: iScanner mobile app terms (Apple/Google guidance).

Cancel on Android (Google Play)

1. Open the Google Play Store app and tap your profile icon.
2. Tap Payments & subscriptions then Subscriptions.
3. Select iScanner and tap Cancel subscription.
4. Google Play handles billing and refunds for Play Store purchases; see iScanner mobile terms for details: iScanner mobile app terms.

Cancel by email

1. Send an email from the account email to [email protected] with subject "Cancel subscription" and include your account email and plan name.
2. Keep your sent email as proof of request.
3. Allow 24-72 hours for a reply; cancellation is effective for the next billing period if requested at least 24 hours before renewal.

Cancel by postal letter

1. Write a signed request including your account email, plan name and the words "Cancel subscription" and the date you want cancellation to apply.
2. Send by registered post to: iScanner, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the postal return receipt as proof. Processing can take up to several weeks.

Moving abroad or change of residence

iScanner does not publish a specific rule for cancellation due to moving. If you move and the service becomes unusable, request cancellation in writing to [email protected] and include proof of new residence if you have one. Your statutory rights under the Consumer Rights Act 2015 may apply where performance is affected.

Price increase

iScanner does not publish a specific price-increase exit clause in the research data. If iScanner increases prices, check your subscription terms and contact [email protected]. Under the Consumer Rights Act 2015, changes that remove essential benefits could be challenged as unfair contract terms.

Death of the subscriber

iScanner does not publish a formal death policy in the available materials. If you need to close an account because of the account holder's death, contact [email protected] and provide proof such as a death certificate and proof of authority to act for the estate.

Legitimate grounds accepted by iScanner

Research shows no listed "legitimate grounds" published by iScanner. For any exceptional ground, provide documentary evidence to support your request and contact [email protected].

End of commitment or fixed-term

No minimum commitment is published by iScanner in the research data. If you have a fixed-term purchase, cancel at least 24 hours before renewal to avoid automatic charge.

Cooling-off period (14 days)

If you bought iScanner online in the UK as a distance contract you have rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. There is a 14-day cooling-off period for most online purchases, but digital content that you have downloaded or streamed with your express consent is excluded from the 14-day refund if the download has started. See the legislation: Consumer Contracts Regulations 2013.

Before you cancel: negotiation and retention

Research shows no published retention offers from iScanner. To ask for a discount or downgrade, contact [email protected], state your account email and request a specific change (for example downgrade to Free or a shorter plan). If you bought via Apple or Google, request assistance through their support channels because refunds and some changes are controlled by the store.

What cancelling saves you - concrete math

Use your current billed price to calculate annual savings. Examples from published iScanner prices:

• If you pay £4.99 per month: £4.99 x 12 = £59.88 saved per year.
• If you pay the "Premium Scanner & PDF editor" annual price £11.99: cancelling saves £11.99 per year.
• If you pay the "1 year Pro 100Gb storage" annual price £20.99: cancelling saves £20.99 per year.
• In-app purchases range from £3.49 to £19.99; cancelling or removing recurring add-ons saves those amounts per item per purchase period.

The cheapest competitor annual plan in the provided data is EazyCapture at £7.00 per year. Example verdict: switching from a monthly £4.99 plan saving calculation: £59.88 per year vs EazyCapture annual £7.00, you save £52.88 more by choosing EazyCapture for one year compared to £4.99 monthly across 12 months.

Key United Kingdom consumer law

Your rights come from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. Use the legislation text for details: Consumer Contracts Regulations 2013.

Cooling-off and digital content

The 14-day cooling-off period under the 2013 Regulations applies to most distance contracts. Digital content is excluded from refunds if you gave express consent and the download or streaming began. Check iScanner's refund policy: iScanner refund policy.

Auto-renewal and unfair terms

The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. If you suspect an unfair term, complain first to iScanner, then use Citizens Advice and escalation routes.

Escalation routes

If iScanner fails to resolve your complaint, contact Citizens Advice for next steps, use chargeback or Section 75 with your card issuer if payment qualifies, or raise a dispute with Apple/Google for in-app charges processed by the stores.

Check access and final billing

After cancellation your subscription remains active until the end of the current paid period. Verify the subscription status in your account Subscriptions section. Keep a screenshot of the cancelled status and billing history for evidence.

Export and retain your data

Export important scanned documents before the end of your paid period if premium features or cloud storage will be lost. Removing the app or deleting your account does not cancel billing; cancelling the subscription on the platform of purchase is required.

Re-activation

You can re-subscribe at any time. A re-activation may be billed immediately depending on the plan and platform. For App Store or Google Play purchases, re-subscription is processed by Apple or Google.

Use this checklist to cancel and protect yourself.

• Sign in to iScanner and cancel in the Subscriptions section at least 24 hours before renewal.
• If purchased via Apple or Google, cancel from the store subscriptions area.
• Keep screenshots of the cancellation confirmation or the Subscriptions page showing "Cancelled" or "Will not renew".
• Export or download important files before storage is removed.
• If you want a refund, read the refund policy and prepare proof of purchase and dates.
• If you do not get a reply from support, send a registered letter to iScanner, Crown Way, CF14 3UZ Cardiff.