Cancel Islamic Relief the easy way

Overview

Islamic Relief Worldwide is a UK headquartered international charity founded in 1984 that provides humanitarian relief, development programmes and donor-funded sponsorships. The organisation operates global appeals, Zakat and Sadaqah funds and sponsorship programmes.

Main activities

Islamic Relief runs orphan sponsorship, emergency appeals, long-term development projects and ritual slaughter programmes such as Qurbani. Monthly and one-off donations fund work in multiple countries.

Company facts

Web cancellation

1. Open https://islamic-relief.org/ and log in if you have an account.
2. Go to the donations or 'My Giving' section and locate the recurring donation.
3. Use the donation management controls or the contact form to request cancellation.
4. Save any confirmation or reply from support as proof.

iOS cancellation (Apple)

1. On your iPhone, open Settings and tap your Apple ID.
2. Tap Subscriptions, find the Islamic Relief subscription if present and tap Cancel.
3. Keep the Apple cancellation confirmation as proof.

Android cancellation (Google Play)

1. Open Google Play Store, tap your profile, then Payments and subscriptions.
2. Select Subscriptions, find the donation subscription and Cancel subscription.
3. Keep the Google Play confirmation as proof.

Phone cancellation

1. If you have a phone number from your donation record call it and request cancellation.
2. Ask the agent for a reference number or confirmation email.
3. If no number is known, use the contact form or email at https://islamic-relief.org/contact-us/

Email cancellation

1. Send an email to [email protected] with subject 'Cancel recurring donation' and include your donor reference, payment method and last 4 digits of card if relevant.
2. Request written confirmation of cancellation.
3. Keep the sent email and any reply.

Postal cancellation

1. Write a clear cancellation request, include donor reference and address it to Islamic Relief, 19 Rea St South, Digbeth, B5 6LB Birmingham, United Kingdom.
2. Send by registered post and retain the tracking receipt.
3. Keep the delivery confirmation as proof.

Moving / change of address

If you cannot continue a recurring donation because you moved bank or country, provide proof of new address or bank change and a written request to [email protected] or by registered post. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

If Islamic Relief changed a paid service price you accepted, you have the right to cancel if the change affects your recurring payment. Supply the original confirmation and the notice you received. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Death of subscriber

To stop a donation on behalf of a deceased donor, send a copy of the death certificate and proof of identity for the notifier to [email protected] or by post to the registered address. Islamic Relief will process termination on receipt of documentation. Applicable law: Consumer Rights Act 2015.

Legitimate ground

Legitimate ground includes inability to pay or other serious change of circumstance. Islamic Relief does not list accepted grounds publicly; provide supporting documents (bank statements, medical notice) and request cancellation by email. Applicable law: Consumer Contracts Regulations 2013.

End of commitment

If your donation was for a fixed sponsorship term, provide the original sponsorship agreement and request confirmation of end of commitment. If no fixed term exists, request cancellation at any time. Applicable law: Consumer Rights Act 2015.

Cooling-off period

For distance contracts concluded online or off premises, you may have a 14 day cooling-off right under the Consumer Contracts Regulations 2013. To use this right, inform Islamic Relief with a clear statement or the model cancellation form within 14 days of conclusion. If Islamic Relief fails to provide cancellation information, the period can be extended up to 12 months. Applicable law: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and UK Parliament Act 2024 (Section on cooling-off rights).

Before cancelling: negotiate

Islamic Relief does not publish retention offers or explicit discounts for keeping a subscription. To ask for an alternative to cancellation, email [email protected] describing your situation and request options such as pausing donations, reducing monthly amount or switching to a one-off donation. Keep all replies as proof.

What cancelling saves you

Example annual costs using Islamic Relief published plans:

• One-to-one Orphan Sponsorship: £59 x 12 = £708 per year.
• Orphan Family Sponsorship: £169 x 12 = £2,028 per year.
• Qurbani Group C one-off: £189 per year (one-off amount).

Cheapest competitor from the research: Humanity Care Relief (HCR) at £20 monthly: £20 x 12 = £240 per year. Potential annual saving if you stop a £59/month orphan sponsorship and switch to HCR monthly giving: £708 - £240 = £468 per year.

Key consumer law

In the United Kingdom the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give a 14 day cooling-off right for most distance and off-premises contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prevents unfair contract terms. The CMA takes hard-to-cancel subscriptions and unclear auto-renewal as potential unfair practices.

Cooling-off and refunds

If you validly cancel within the cooling-off period, Islamic Relief must refund payments without undue delay. Reimbursement should be within 14 days of being informed of cancellation or receipt of returned goods under the Regulations. See the legislation: The Consumer Contracts Regulations 2013 and UK Parliament Act 2024.

How to escalate

First complain to Islamic Relief by email or registered post. If unresolved, contact Citizens Advice for guidance and use bank chargeback or Section 75 for qualifying card payments. For suspected unfair commercial practices contact the Competition and Markets Authority (CMA).

Confirm final payments and receipts

Keep the confirmation email or delivered letter receipt. Check your bank or card statement for the date of the last payment and request a final receipt from Islamic Relief for tax or Gift Aid records.

Gift Aid and tax

If you gave Gift Aid, check whether Gift Aid declarations cover past payments. Contact [email protected] to request clarification of Gift Aid status for donations and any adjustment needed on your tax records.

Personal data and reactivation

To request deletion or access to your donor data, contact Islamic Relief via the contact page or [email protected]. To restart donations later, use the website donation pages at Ways to donate.

Follow this checklist to ensure a clean cancellation and record.

• 1. Send email to [email protected] with subject 'Cancel recurring donation' and include donor reference and payment details.
• 2. If you prefer post, send a registered letter to Islamic Relief, 19 Rea St South, Digbeth, B5 6LB Birmingham, United Kingdom and retain tracking.
• 3. If donation was via Apple or Google, cancel in the respective subscriptions area and keep confirmation.
• 4. Save any confirmation email or postal delivery receipt as proof.
• 5. Check your bank or card statement within 14 days for any refunded amounts.
• 6. If you do not receive confirmation within 14 days, escalate to Citizens Advice and consider chargeback or Section 75 for qualifying card payments.
• 7. Request a final receipt and Gift Aid status from Islamic Relief.