Cancel iTranscribe the easy way

Core service

iTranscribe is a transcription and translation service combining automated speech recognition with tools for editing, bulk export and translations to 134+ languages. It offers a free tier and paid subscription tiers for heavier users.

Who uses it

Typical users are students, reporters, content creators, teachers, lawyers, professionals and researchers who need fast automated transcripts and multi language translations.

Company facts

Web cancellation (detailed)

1. Go to https://web.itranscribe.co/ and sign in with your account.
2. Open Account then Billing or Subscription.
3. Choose the active subscription and click Cancel subscription.
4. Save any on-screen confirmation and check your email for a cancellation confirmation from iTranscribe.
5. Keep a screenshot and your billing history as proof.

iOS cancellation (detailed)

1. On your iPhone/iPad open Settings.
2. Tap your name (Apple ID) then Subscriptions.
3. Find iTranscribe and tap Cancel Subscription.
4. Apple will send a cancellation confirmation to your Apple ID email; keep that email as proof.

Android (Google Play) cancellation (detailed)

1. Open Google Play Store on your Android device.
2. Tap your profile, then Payments & subscriptions then Subscriptions.
3. Select iTranscribe and tap Cancel subscription.
4. Google Play sends a confirmation email; keep it for records.

Phone and email (detailed)

1. If you prefer phone or email, check the app or purchase receipt for a contact address. iTranscribe does not publish a phone number; expect a referral to account cancellation on the website or store.
2. If support email is found on your receipt, send a clear cancellation request with account details and ask for written confirmation.

Cancellation by post (detailed)

1. Write a signed cancellation letter with your account email, username and a clear request to cancel immediately.
2. Send by registered post to: iTranscribe, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep proof of posting and delivery receipt.

Cooling-off period (14 days)

If you signed up online you have a 14 day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel and obtain a refund for distance contracts. The 14 days starts the day after you sign up or receive confirmation, whichever is later. If you asked for immediate supply of digital content and expressly acknowledged loss of the right to cancel, you may not be entitled to a refund for the period already supplied. See the Consumer Contracts Regulations 2013 for details.

Required proof documents: registration confirmation, payment receipt, and the cancellation request. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

If iTranscribe increases the price of a subscription during a fixed-term commitment or changes renewal terms, UK consumer protections under the Digital Markets, Competition and Consumers Act 2024 and CMA guidance require clear notice and explicit opt-in for renewals longer than six months. If a price increase is imposed and you do not accept it, you may have a right to cancel and obtain a refund for future charges.

Required proof documents: notice of price change, previous subscription terms, billing receipts. Applicable law: Digital Markets, Competition and Consumers Act 2024.

Moving address or relocation

Relocation alone is not a statutory automatic ground to cancel a digital subscription. If your move prevents use of the service because of jurisdiction restrictions, provide evidence of the new address and a request to cancel. iTranscribe does not publish specific relocation rules; use the general cancellation routes above.

Required proof documents: proof of new address (utility bill or tenancy agreement) and account details. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Death of the subscriber

For contracts where the subscriber dies, submit a copy of the death certificate and a written request from the personal representative to terminate the subscription and request a refund where eligible. iTranscribe does not publish a dedicated death-of-subscriber policy; follow the contact procedures in their subscription policies.

Required proof documents: death certificate and proof of authority (executor or personal representative). Applicable law: Consumer Rights Act 2015 for contract performance and termination principles.

Legitimate ground or poor service

If iTranscribe fails to provide the service with reasonable care and skill you may request a remedy or cancellation under the Consumer Rights Act 2015. Examples include repeated failures to transcribe, severe quality problems or inability to access purchased features.

Required proof documents: examples of poor transcripts, timestamps, support correspondence. Applicable law: Consumer Rights Act 2015.

End of commitment

If you are at the end of a paid period simply cancel before the next renewal using the store (Apple/Google) or the website. If renewal terms are unclear, save the renewal confirmation and contact support. Applicable law: Digital Markets, Competition and Consumers Act 2024 (renewal transparency).

Before you cancel: negotiate

There are no publicly reported standard retention offers from iTranscribe in the research data. To request a retention offer, contact support via the method on your purchase receipt or through the app's account/billing interface and ask for a discount, a trial extension, or a change of plan. Message template: include your account email, state the reason for cancelling, request a specific offer (for example a 50% discount for 3 months), and ask for written confirmation. Save all replies.

What cancelling saves you - price math and cheapest alternative

Official weekly price listed on iTranscribe pricing is $5.99/week. Using the conversion rate 1 GBP = 1.23 USD (reported in research), the math is:

Weekly: $5.99 / 1.23 = £4.87 per week.

Annual (weekly plan if kept all year): £4.87 x 52 = £253.24 per year.

Monthly equivalent of weekly billing: £253.24 / 12 = £21.10 per month.

Annual plan advertised as a 60% discount versus weekly billing: £253.24 x 0.40 = £101.30 per year. Monthly equivalent of annual plan: £101.30 / 12 = £8.44 per month.

Reported alternative price in a Google Play review was $8/week which equals £6.50/week or £28.17/month when converted at the same rate. Use the official pricing page value where available: https://web.itranscribe.co/pricing.

Cheapest real alternative from the competitor list: UK Transcription Starter at £15.00 per month (monthly price) which is £180.00 per year. Savings examples:

• Cancelling weekly-billed iTranscribe and switching to the annual iTranscribe plan saves: £253.24 - £101.30 = £151.94 per year.
• Cancelling weekly iTranscribe (£253.24/year) and switching to UK Transcription Starter (£180.00/year) saves: £253.24 - £180.00 = £73.24 per year.
• Switching to the free iTranscribe plan saves up to £253.24 per year compared to the weekly plan.

Key laws and regulator

United Kingdom consumer protections relevant to digital subscriptions include the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Digital Markets, Competition and Consumers Act 2024 adds requirements on renewals and transparency. The Competition and Markets Authority (CMA) is the regulator enforcing unfair subscription practices. Official texts: Consumer Contracts Regulations 2013 and Digital Markets, Competition and Consumers Act 2024.

Cooling-off and refunds

The Consumer Contracts Regulations give a 14 day cooling-off period for most distance contracts, starting the day after signing up or receiving confirmation. Digital content supplied immediately after consent may remove the right to cancel for consumed content. If you were not informed of your cancellation rights, the cancellation period can be extended by up to 12 months under the Regulations.

Escalation steps

1. Complain to the trader first and keep written records (emails/screenshots). 2. Contact Citizens Advice for guidance. 3. If unresolved, escalate to the CMA for unfair terms or practices. 4. For card payments, consider Section 75 or a chargeback via your card issuer for qualifying transactions. For regulated sectors use the relevant ombudsman as appropriate.

Check access and features

Confirm whether access continues until the end of the current paid period or ends immediately depending on the platform (Apple/Google usually let access continue to the expiry date). Save or export any transcripts you need before expiry.

Data and account deletion

If you want your account and transcripts deleted, request account deletion through the account settings or support. Ask for confirmation of deletion and the deletion date. Keep a copy of the confirmation email.

Final billing and refunds

If you cancelled during a paid period you will normally retain access until the period ends. Refunds follow the store policy: Google Play refunds are handled by Google Play and are subject to Google Play's refund policy; Apple refunds follow Apple rules. For web purchases, check https://web.itranscribe.co/subscription-policies for the provider policy.

Re-activation

To restart the subscription, sign in and subscribe again via the same channel used originally (website, Apple or Google). Note that promotional or discounted pricing may not reapply on re-subscription.

Follow this checklist to cancel iTranscribe and protect your rights.

• Identify how you subscribed: Apple App Store, Google Play, or iTranscribe web account.
• If Apple - cancel in iPhone Settings > Subscriptions. Save Apple confirmation email.
• If Android - cancel in Google Play > Subscriptions. Save Google Play confirmation email.
• If web - log in to web.itranscribe.co, go to Billing and cancel. Save screenshots and confirmation.
• If you want a refund within 14 days, request it immediately and cite the Consumer Contracts Regulations 2013.
• Export important transcripts before access ends.
• If no response from support within 14 days, contact Citizens Advice and consider Section 75/chargeback if the payment was by card.