Cancel Joon the easy way

Service overview

Joon is a professional-services platform focused on helping employers design and manage employee benefits and engagement tools. The company operates a freemium model with a Premium subscription tier for additional features.

Who uses Joon

Primary users are employers and HR teams seeking digital tools to improve employee benefits and engagement. Target customers include small teams and startups that want an affordable benefits add-on.

How Joon is delivered

Joon is available as a web app and mobile apps. Subscriptions may be billed through the Joon website at joonapp.io, Apple App Store or Google Play depending on how you signed up.

Web (Joon account)

1. Go to joonapp.io and log in to your account.
2. Open the Billing or Subscription section in your account settings.
3. Click Cancel subscription and confirm that you want to stop renewal.
4. Keep the on-screen confirmation and any confirmation email for your records.

iOS (App Store)

1. On your iPhone or iPad open Settings and tap your name or open the App Store app.
2. Tap Subscriptions, find Joon in the list and tap Cancel Subscription.
3. Apple will stop future charges; you will keep access until the end of the paid period.
4. Retain the Apple confirmation email as proof.

Android (Google Play)

1. Open the Google Play Store on your device and tap the profile icon.
2. Tap Payments & Subscriptions > Subscriptions, select Joon and tap Cancel subscription.
3. Google Play will confirm the cancellation; save the confirmation or email.

Phone

1. Joon does not publish a support phone number. Use email or web cancellation.
2. If you reach support by phone through another channel, request a written confirmation by email.

Email

1. Send a clear cancellation request to [email protected] with your account email, full name and subscription ID.
2. Subject line suggestion: "Cancel subscription - [your email]".
3. Keep the reply email from Joon as proof of cancellation.

Post

1. Write a short letter stating: "I cancel my Joon subscription" with your account email and signature.
2. Send the letter by registered post to: Joon, 401 EDGWARE ROAD, NW9 0AB LONDON, United Kingdom.
3. Keep the registered post receipt and delivery confirmation.

Moving / change of business location

If you cannot use Joon because your business or employees relocate outside jurisdictions where Joon operates, contact support at [email protected] with proof of relocation such as a business address change certificate or a utility bill listing the new address. Joon's terms state you may stop using services at any time by contacting support.

Applicable law: Consumer Rights Act 2015 for service performance and unfair terms.

Price increase

If Joon raises the subscription price, you have the right to cancel before the new price takes effect. Send a cancellation notice referencing the price increase and keep any notice Joon sent you. Provide the subscription renewal notice as proof.

Applicable law: Digital Markets, Competition and Consumers Act 2024 requires traders to provide renewal cooling-off information and allows cancellation following renewal notices. See cooling-off rights.

Death of the subscriber

When the subscriber has died, a personal representative may cancel the subscription. Provide a copy of the death certificate and a document proving you are the estate executor. Email [email protected] with those documents and the account email.

Applicable law: Consumer Contracts Regulations 2013 and general contract law principles under the Consumer Rights Act 2015.

Legitimate grounds recognised by Joon

Joon's published information indicates users can stop using services at any time by contacting support at [email protected]. For statutory legitimate grounds such as significant non-performance by the trader, rely on the Consumer Rights Act 2015 showing lack of reasonable care and skill. Send evidence such as screenshots, timestamps, and communications showing the issue.

Applicable law: Consumer Rights Act 2015.

End of commitment or voluntary termination

If your subscription term ends or you choose to terminate, cancel via the method you used to subscribe: website, App Store or Google Play. No minimum commitment is required for Joon plans; the research shows "no commitment".

Applicable law: Contract terms and the terms of your subscription as set out on Joon's accounts pages and in the terms of service at joon.io terms.

Cooling-off period (trial or renewal)

If you are within an initial or renewal cooling-off period, you may cancel without penalty and be entitled to a refund under the Digital Markets, Competition and Consumers Act 2024 and the Consumer Contracts Regulations 2013 where applicable. Provide the confirmation of purchase and the date of subscription as proof.

Applicable law: Digital Markets, Competition and Consumers Act 2024 section 261 and Consumer Contracts Regulations 2013.

Before you cancel: negotiate

Research shows no publicly reported retention offers from Joon. You can contact [email protected] and ask for a retention offer, a discounted monthly rate, or extension of your trial. Sample message: "I would like to cancel my Premium subscription. Before I cancel, do you offer any retention discount or an annual offer? My account email is [your email]." Keep any written offer as proof.

What cancelling saves you

Compute yearly costs and savings using Joon current prices.

Premium Monthly: £12.99 x 12 = £155.88 per year.

Premium Annual: £89.99 per year.

Annual saving when switching from monthly to annual: £155.88 - £89.99 = £65.89 per year.

Saving if you cancel Premium Monthly and move to the Free plan: £155.88 per year saved.

Cheapest real alternative from competitors in the research: GoForma at £22/month or £264/year. Compare to Joon Premium Annual at £89.99: switching from GoForma annual to Joon Premium Annual saves £264 - £89.99 = £174.01 per year.

Key UK laws and regulator

Your rights when cancelling subscriptions in the UK are covered by the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. New rules on renewal cooling-off and cancellation are in the Digital Markets, Competition and Consumers Act 2024.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 give a 14-day cooling-off right for most online contracts; exceptions exist for digital content once download or streaming begins. The Digital Markets, Competition and Consumers Act 2024 provides a right to cancel during an initial cooling-off period and any renewal cooling-off period; traders must provide a cooling-off notice and refund overpayments. See the 2024 cooling-off rules.

How to escalate if Joon will not cancel or refund

1. Complain in writing to Joon at [email protected] or by registered letter to the registered address.

2. If unresolved, contact Citizens Advice for guidance and next steps.

3. For payments made by credit card you may consider a Section 75 claim or contact your card issuer for chargeback where applicable.

The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal as potential unfair practices.

Access and data retention

Canceling stops future charges but you retain access to premium features until the end of the current paid billing period. Saved data such as quest history and child profiles remain on the free plan according to independent research.

Final billing and refunds

Cancellation does not automatically trigger a refund for charges already processed. To request a refund, identify the payment processor: Apple, Google or Joon. For App Store purchases, request a refund via Apple; for Google Play purchases use Google Play. For payments made directly to Joon, contact [email protected] with your payment receipt and cancellation confirmation.

Re-activation

You can re-subscribe at any time via the same channel used originally. If you re-subscribe within the same account, previous settings and saved data should remain available according to research notes.

Follow this checklist to cancel cleanly and keep proof.

• Find how you were billed: check receipts for APPLE.COM/BILL, GOOGLE*JOON or a Joon charge.
• If billed via App Store, cancel in Apple subscriptions; if billed via Google Play, cancel in Google Play subscriptions; if billed via Joon website, cancel at joonapp.io.
• Save confirmation screen or email from the platform as proof of cancellation.
• If you want a refund, gather payment receipts and proof of the cooling-off period date and contact the payment processor or [email protected].
• If you send a registered letter, use the address: Joon, 401 EDGWARE ROAD, NW9 0AB LONDON, United Kingdom and keep the proof of postage.
• If cancellation is refused or ignored, contact Citizens Advice and consider card chargeback or Section 75 claim for credit card payments.