Cancel Jude the easy way

Overview

Jude is a platform run by THE WISE COLLECTIVE LIMITED that offers employer-facing recruitment tools (Jude.works) and a consumer-focused app (Hey Jude) serving women affected by bladder weakness and incontinence. The company was founded in 2021 and is headquartered in London.

Main products

Jude operates a job posting and hiring product (Jude.works) with tiered paid plans for employers, and a consumer mobile product branded Hey Jude with trial and paid options reported in research.

Company facts

Web - cancel via Jude website

1. Sign in to your account on Jude.works at https://jude.works/employers.
2. Open Account or Billing settings and locate Subscriptions.
3. Click Cancel subscription and follow on-screen confirmations.
4. Save the on-screen confirmation and wait for the confirmation email.
5. If you do not receive email confirmation within 48 hours, email [email protected] referencing your request.

iOS - cancel via Apple

1. Open Settings on iPhone and tap your name.
2. Tap Subscriptions, find Jude or Hey Jude, tap Cancel Subscription.
3. Keep the Apple cancellation confirmation email or screenshot as proof.
4. Note: App Store billing and refunds are handled by Apple.

Android - cancel via Google Play

1. Open Google Play Store, tap profile, Subscriptions, select Jude or Hey Jude, tap Cancel subscription.
2. Keep the Google Play confirmation email or screenshot.
3. Per Google Play policy, cancellation takes effect at the start of the next payment period and refunds follow Google Play rules for digital content.

Email - cancel by contacting support

1. Send an email to [email protected] from the email on file.
2. Include your full name, account email, plan name, and the request: "Cancel my subscription immediately; please confirm in writing."
3. Keep the sent email and any reply as proof; if no reply in 7 days, escalate.

Post - cancel by registered letter

1. Write a clear cancellation letter with your name, account email, plan name and date of request.
2. Send by registered post to: Jude, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep a copy of the letter and the Royal Mail signed receipt as proof.

Moving address or relocating abroad

Rule: If relocation makes the service impossible to provide, present proof such as a rental/utility contract or immigration paperwork. Jude's public policy on relocation is not published; send supporting documents and the cancellation request to [email protected]. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - see legislation.gov.uk.

Price increase

Rule: A unilateral price increase for an ongoing subscription can give you the right to terminate the contract if the contract terms allow it or the trader notifies you incorrectly. Provide the notice from Jude showing the change. Applicable guidance: Digital Markets and consumer protections from the 2024 Act; request an end of contract notice referencing section 261.

Death of the subscriber

Rule: Close the account by sending a copy of the death certificate and a request from the executor or next of kin to [email protected] or by post to the Crown Way address. Jude's specific acceptance criteria are not publicly disclosed; include proof of identity for the requester.

Legitimate ground (service failure, defective digital content)

Rule: Under the Consumer Rights Act 2015, services must be performed with reasonable care and skill. If Jude fails to deliver the agreed service, document the issue and request cancellation with proof (screenshots, timestamps). Applicable law: Consumer Rights Act 2015.

End of the commitment period

Rule: If your paid period ends, you may cancel to avoid renewal. Cancel before the next billing date; cancellation takes effect from the next payment period. Include a confirmation screenshot or email as proof.

Cooling-off right (14-day)

Rule: For distance contracts you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. For digital services, you may lose this right if you agreed to immediate performance; if performance has not started you retain the right. Cite: Consumer Contracts Regulations 2013 and renewal cooling-off specifics in the 2024 Act at 2024 Act cooling-off rights.

Before cancelling: ask for retention offers

What Jude is known to offer: Research does not show published retention discounts or specific retention offers from Jude. To try to retain savings, send an email to [email protected] asking for a retention offer and quote your current plan and price. Provide your account details and a deadline for a reply, for example 7 days.

What canceling saves you - yearly calculations

Use the published monthly prices to compute yearly savings:

• Essentials: £129 x 12 = £1,548 per year
• Growth: £249 x 12 = £2,988 per year
• Agency: £449 x 12 = £5,388 per year
• Extra listing add-on: £25 x 12 = £300 per extra listing per year
• Hey Jude (monthly): £199 x 12 = £2,388 per year (reported converted estimate)

Cheapest real alternative from competitors:

• Engager.app: £9 x 12 = £108 per year
• Taxmo for Accountants: £9.99 x 12 = £119.88 per year

Example saving: cancelling an Essentials plan saves £1,548 per year compared with keeping it; switching to Engager.app would save £1,548 - £108 = £1,440 per year.

Key UK consumer laws

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide a 14-day cooling-off period for distance contracts. See legislation.gov.uk. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill. The Digital Markets, Competition and Consumers Act 2024 added specific subscription renewal and cooling-off protections; see the 2024 Act sections on cooling-off rights at 2024 Act cooling-off rights.

How to escalate a dispute

Step 1: Complain to Jude in writing (email or registered post) and allow 14 days for a reply.

Step 2: If unresolved, get guidance from Citizens Advice at Citizens Advice - cancelling a service.

Step 3: For payment disputes consider Section 75 or a chargeback through your card issuer if the payment qualifies. For persistent unfair auto-renewal or hard-to-cancel issues, report to the Competition and Markets Authority (CMA).

Confirm access and final billing

Check that you received a written confirmation by email or post showing the cancellation date and the end of access. Expect access to continue until the end of the paid period; verify your final billing statement for any overpayment.

Data and re-activation

Request confirmation of whether your account data will be retained or deleted. If you want re-activation later, note that you may need to re-subscribe at current prices. If you are due a refund, request the amount and the date by which it will be paid.

If you do not receive confirmation

If Jude does not confirm cancellation within 14 days, resend the request by registered post to Jude, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the Royal Mail receipt. Use Citizens Advice for next steps if no reply.

Follow this checklist after you decide to cancel:

• Find your account email and plan name.
• Cancel in-account or via App Store / Google Play as applicable and save confirmation.
• Send an email to [email protected] stating your cancellation request and keep a copy.
• If you used a card, check your final statement for any unexpected charges.
• If you want a refund, request it in writing and cite the Consumer Contracts Regulations 2013 if within 14 days.
• If no confirmation, send registered post to Jude, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the receipt.
• If unresolved, contact Citizens Advice and consider chargeback or Section 75 where applicable.