Cancel Just Done the easy way

Service overview

Just Done is an AI-powered writing and content tool offering a suite of writing assistants, templates and humanizing outputs for creators, students and businesses. The product line includes a Free Plan, a short 7-Day Access trial and paid monthly or annual subscriptions for unlimited access.

Who uses it

The stated target audience includes content strategists, digital marketers, social media influencers, eCommerce businesses, entrepreneurs, students and professionals seeking AI-assisted writing tools.

Company facts

Official pricing and terms are available on the vendor site: Just Done pricing and Just Done terms of use.

Web - cancel via the Just Done website

1. Open https://justdone.com/uk/pricing or sign in at the main site.
2. Go to Account or Profile, then Billing or Subscriptions.
3. Select the active plan and click Cancel Subscription or Manage Plan and follow the prompts.
4. Save or screenshot the confirmation page and keep any confirmation email for proof.

iOS - cancel when billed through Apple

1. Open Settings on your iPhone or iPad.
2. Tap your name, then Subscriptions.
3. Select Just Done AI (or the Just Done subscription) and tap Cancel Subscription.
4. Keep the Apple confirmation email or screenshot as proof; Apple controls refunds for purchases billed through their system.

Android - cancel when billed through Google Play

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon, then Payments and Subscriptions > Subscriptions.
3. Choose the Just Done subscription and tap Cancel subscription.
4. Keep the Google Play confirmation email as proof.

Email - request cancellation by email

1. Send an email to [email protected] with subject 'Cancel Subscription'.
2. Include the account email address, subscription plan, and the date you want the cancellation to take effect.
3. Request written confirmation; retain your sent email and any reply as proof.
4. If you do not receive a reply within 3 business days and a renewal is imminent, use the website or app-store route immediately.

Post - cancel by registered letter

1. Write a signed cancellation letter including your full name, account email, subscription details and the date you sent the letter.
2. Send by registered post to: Just Done, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the proof of postage and any delivery receipt as evidence of the cancellation request.

Moving address or relocation

If you need to cancel because you are moving and you cannot use the service, Just Done does not publish a specific relocation policy. To cancel, use the website or send a signed postal cancellation with proof of new address (utility bill or tenancy agreement). The statutory 14-day cooling-off rules still apply when the contract was concluded online.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - legislation.gov.uk.

Price increase

If Just Done increases the subscription price during your subscription, you can cancel and ask for a refund of any overpayment for the period after cancellation. Keep a copy of the notice of price increase and your cancellation request. Just Done must refund any overpayment under consumer law and the Digital Markets, Competition and Consumers Act 2024 requires fair contract terms.

Applicable law: Digital Markets, Competition and Consumers Act 2024 - legislation.gov.uk.

Death of subscriber

In the event of the account holder's death, the estate or next of kin should contact Just Done by email or post including a copy of the death certificate and proof of authority to act. Just Done does not publish specific form requirements; use a clear request and retain proof of delivery.

Legitimate grounds and permitted reasons

Just Done does not publish an exhaustive list of acceptable legitimate grounds for immediate termination. For service performance issues, customers have rights under the Consumer Rights Act 2015 that services must be performed with reasonable care and skill. If the service fails to meet that standard, document the fault and request cancellation with a refund.

Applicable law: Consumer Rights Act 2015.

End of commitment and cooling-off

If you are within the 14-day cooling-off period for an online contract, you may cancel for any reason and obtain a refund unless you expressly consented to immediate performance of digital content. If you requested services to start during the 14-day period, the trader can charge for the part of the service delivered before cancellation.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - legislation.gov.uk and guidance at Citizens Advice.

Before you cancel: negotiate

Research shows no widely reported or published retention offers from Just Done. If you want to keep your account at a lower cost, ask support by email at [email protected] or during the web cancellation flow for a promotional rate, a pause or an annual discount. Ask for any offer in writing and set an expiry date for the offer in your message.

What canceling saves you - yearly calculations

Use these concrete figures from the vendor pricing:

• Unlimited Monthly: £19.99 per month. Yearly cost: £19.99 x 12 = £239.88 per year.
• Unlimited Annual: £9.99 per month billed annually at £119.88. Yearly cost: £119.88 per year.
• 7-Day Access trial: £2.00 for 7 days, then £39.99 per month if not cancelled. If allowed to auto-renew for 12 months, cost = £2.00 + (12 x £39.99) = £2.00 + £479.88 = £481.88 per year.

Compare with the cheapest listed competitor price:

• Fergus: £39 per month. Yearly cost: £39 x 12 = £468.00 per year.

Example savings when switching from Fergus to Just Done Unlimited Annual:

Fergus yearly = £468.00. Just Done Unlimited Annual = £119.88. Saving = £468.00 - £119.88 = £348.12 per year.

Example savings when cancelling an ongoing 7-Day trial that auto-renews to £39.99 monthly:

If you cancel before renewal you avoid £479.88 in recurring charges in year one (plus the initial £2.00). If you fail to cancel and are charged, your year-one total would be £481.88; cancelling before renewal saves £479.88 for future months.

Key UK consumer law

Your UK consumer rights include the 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Services must be performed with reasonable care and skill under the Consumer Rights Act 2015. Hard-to-cancel subscriptions and unclear auto-renewal terms are subject to regulatory scrutiny by the Competition and Markets Authority.

How to escalate if Just Done does not resolve your issue

1) Complain to Just Done first by email to [email protected] or by registered post to the Cardiff address and keep evidence of your correspondence. 2) If the vendor does not resolve the issue, contact Citizens Advice for next steps: Citizens Advice - cancelling a service. 3) If the payment was by credit card, consider a Section 75 claim with your card issuer for purchases over £100 and less than £30,000. 4) For unauthorised or disputed card charges, contact your bank for a chargeback.

Relevant statutes and sources: Consumer Contracts Regulations 2013 and Digital Markets, Competition and Consumers Act 2024.

Check access and final billing

After cancellation, confirm whether you retain access until the end of the paid period or whether access ends immediately. Keep billing statements and screenshots of the cancellation confirmation. For subscriptions billed through Apple or Google Play, confirm with Apple or Google whether access continues for the paid period.

Data and account removal

If you want your personal data removed, request account deletion in writing to [email protected] and ask for a confirmation of deletion. Keep copies of your request and any replies. If deletion is denied, request the reason and any retention period in writing.

Re-activation and re-subscription

To re-subscribe, sign in and choose a new plan. If you were on an annual plan and cancel early, the vendor may not prorate refunds unless required by law. For billing disputes after cancellation, keep all evidence and escalate using the steps in the "Legal protections" section.

Use this checklist to make cancellation and any follow-up straightforward.

• 1. Cancel via the website or the app-store that billed you at least 24 hours before the trial or billing date.
• 2. Save a screenshot of the on-screen cancellation confirmation.
• 3. Save any confirmation email from Just Done, Apple or Google Play.
• 4. If you used email or post to cancel, keep sent copies and delivery proofs.
• 5. If charged after cancellation, contact Just Done support and your bank immediately for chargeback or Section 75 if eligible.
• 6. Request account deletion in writing if you want data removed and keep the vendor response.
• 7. Compare yearly costs and choose an alternative if needed; document any retention offer in writing before accepting.