Cancel Justdone the easy way

Core service

Justdone is a suite of AI-powered writing and content tools marketed to professionals and students. It bundles multiple AI tools such as content generation, a content humanizer, plagiarism checks and a Chrome extension into subscription plans.

Who uses it

The product targets content strategists, digital marketers, social media influencers, eCommerce businesses, entrepreneurs, students, academic writers and professionals who want automated content, rephrasing and document checks.

How it is sold

Justdone sells monthly and annual subscriptions, a 7-day paid access trial that auto-renews if not cancelled, and a free limited plan reported in user reviews. Justdone displays prices in USD and your bank converts to GBP at the card exchange rate.

Cancel on the website (fastest)

1. Open your browser and go to the Justdone app area or directly to the cancellation form: app.justdone.ai cancellation.
2. Sign in with the account you used to subscribe.
3. Go to Account settings and find the Subscription or Billing section.
4. Click Cancel and follow the prompts. Confirm each confirmation step until you see a cancellation confirmation on-screen.
5. Save a screenshot of the confirmation page and any confirmation email.

Cancel on iPhone or iPad (Apple subscriptions)

1. Open the Settings app on your iPhone or iPad.
2. Tap your name, then Subscriptions.
3. Find Just Done AI or Justdone and tap Cancel Subscription.
4. Follow Apple prompts. Cancellation is handled by Apple and stops future billing from Apple.
5. Keep the Apple cancellation confirmation email or screenshot as proof.

Cancel on Android (Google Play)

1. Open the Google Play Store app.
2. Tap profile > Payments and subscriptions > Subscriptions.
3. Select Just Done AI or Justdone and tap Cancel subscription.
4. Keep the Google Play confirmation email or screenshot.

Cancel by email

1. Send an email to [email protected] with subject "Cancel subscription" and include the account email, last 4 digits of the card used and your username if different.
2. Request written confirmation of cancellation and a final billing date.
3. Keep the reply as proof. If you do not receive a reply within 72 hours follow up or use the online cancellation form above.

Cancel by post

1. Write a clear cancellation letter with your name, account email, user ID if known and a statement that you cancel the subscription.
2. Send as a signed-for registered letter to: Justdone, Old Gloucester Street, WC1N 3AX London, United Kingdom.
3. Keep the proof of postage and any signed delivery receipt.

Moving abroad or change of circumstances

If you need to cancel because you are moving, provide a copy of a proof document such as a new tenancy agreement, utility bill in the new country or travel ticket showing the move date. Justdone does not publish a special policy for relocation; use standard cancellation channels and attach the proof to your support request.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for distance contracts.

Price increase

If Justdone increases your subscription price during an ongoing subscription and you do not accept the increase, you can cancel. Provide the notice of price increase from Justdone or a screenshot of the changed price and your account ID. If the increase is not properly notified, Citizens Advice guidance and the Competition and Markets Authority may consider unclear auto-renewal or unfair practices.

Applicable law: Consumer Rights Act 2015 and CMA guidance on auto-renewal practices.

Death of the subscriber

To cancel because of a subscriber's death, send a copy of the death certificate and proof that you are the executor or next of kin. Use the email [email protected] and attach documents. If you are unable to use email, send copies by post to the London address with proof of identity and executor status.

Legitimate grounds or service failure

Justdone must provide services with reasonable care and skill. If the service is defective or fails to deliver what was promised, document the failure with timestamps, screenshots and examples and request cancellation plus a refund. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill. Keep all correspondence as evidence.

Applicable law: Consumer Rights Act 2015.

End of commitment or monthly cancellation

Monthly plans have no minimum commitment; cancel at least 24 hours before the renewal date to stop the next payment. Annual plans are billed for 12 months; cancelling an annual plan will stop future renewals but the year already paid is typically non-refundable unless within the statutory cooling-off period or company-specific refund policy allows pro rata refunds.

Applicable law: Consumer Contracts Regulations 2013.

Cooling-off period (14 days)

For distance contracts you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. If you cancel within that 14-day period you are entitled to a refund for upfront payments, except when you asked for digital content to be supplied immediately and gave express consent to start during the cooling-off period. If services were provided during the cooling-off period the business can keep payment for the part of the services provided up to cancellation.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - 14-day right to cancel.

Before you cancel: negotiate

There are no widely reported standard retention offers from Justdone in the research data. When you contact support ask explicitly for a retention offer, such as a discounted monthly rate or a pause on billing. Use the support email [email protected] or the contact form at Justdone contact page. Sample message: "I want to cancel unless you can offer a reduced rate or pause my subscription for X months. Please confirm any retention offer in writing." Save any written offer before you accept it.

What cancelling saves you - concrete math

Use these plan prices in GBP from Justdone research to compute yearly costs and savings.

• Unlimited Monthly Plan: £15.83 per month. Yearly cost = £15.83 x 12 = £189.96 per year.
• Unlimited Annual Plan: billed at £249.96 per year. Yearly cost = £249.96.
• 7-Day Access Trial auto-renews at £31.66 per month if not cancelled; yearly cost if kept = £31.66 x 12 = £379.92 per year.

Example savings from cancelling:

• Cancel the Unlimited Monthly Plan and stop 12 monthly charges: saving = £189.96 per year.
• Cancel an annual subscription you would otherwise keep: immediate saving = £249.96 for the coming year.
• If you switch from the 7-day trial rolled into the £31.66/month plan to the Unlimited Monthly Plan at £15.83/month you save £15.83 x 12 = £189.96 per year compared with the £31.66 plan; calculation: £31.66 x 12 = £379.92 minus £15.83 x 12 = £189.96; annual saving = £189.96.

Cheapest real alternative from competitor list: GoForma at £22 per month (yearly = £264). If you cancel the Unlimited Monthly Plan (£189.96/year) and move to GoForma (£264/year) you would pay £74.04 more per year, not less. Choose the alternative that matches your needs and compute the yearly cost before switching.

Key UK laws and regulator

The main legal protections for UK consumers are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which provide a 14-day cooling-off period for distance contracts, and the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill. The Competition and Markets Authority (CMA) scrutinises unclear auto-renewal and hard-to-cancel subscriptions.

Cooling-off and refunds

Under the Consumer Contracts Regulations 2013 you have 14 days to cancel after entering a contract. If you cancel within 14 days you are entitled to a refund. If you asked for digital content or services to start within the 14-day period and gave express consent, the trader can keep payment for the services provided up to cancellation. See the legislation: Consumer Contracts Regulations 2013 and guidance at Citizens Advice - cancelling a service.

How to escalate

1) Complain in writing to Justdone via [email protected] or the contact form at Justdone contact page. 2) If no resolution, contact Citizens Advice for next steps. 3) For card payments consider Section 75 (card issuer) or contact your bank for a chargeback. 4) If you believe the terms are unfair or auto-renewal was misleading, report to the CMA and attach evidence. Keep all proof: login screenshots, cancellation confirmations, payment receipts and correspondence.

Check access and data

After cancellation verify whether you still have access for the remainder of the paid period. For monthly cancellations you normally retain access until the end of the billing period. For annual subscriptions you retain access for the year you paid unless a refund is agreed. Export any content or documents you need before your access ends.

Final billing and refunds

If you expect a refund (cooling-off or agreed refund), request written confirmation of the refund amount and timeframe. Refunds should be processed to the original payment method. If you do not receive a refund within a reasonable timeframe, escalate to Citizens Advice or your card issuer.

Re-activation

To re-activate sign in and choose a plan or re-subscribe through the website. Note that promo or trial offers may not be available on re-subscription.

Follow this checklist to cancel correctly and protect yourself.

• Log into your Justdone account and cancel in Account settings using the online cancellation form: cancellation form.
• Take a screenshot of on-screen cancellation confirmation and save any confirmation email.
• If you subscribed through Apple or Google Play cancel through Apple Subscriptions or Google Play Subscriptions and save the confirmation.
• If you used a trial and were charged unexpectedly, gather billing screenshots and trial sign-up confirmation.
• If you seek a refund, email [email protected] with account details and any proof of cancellation or trial misuse.
• If you do not get a satisfactory response, contact Citizens Advice and consider a bank chargeback or Section 75 claim for qualifying card transactions.
• Export any saved documents from your Justdone account before access ends.