Cancel Keeper the easy way

Overview

Keeper is a password manager and digital vault designed to store passwords, secure files and credentials across devices. It offers consumer plans, family plans and business/enterprise packages for organisations including managed security providers.

Main features

Keeper's core features include encrypted password vaults, secure file storage add-ons, BreachWatch dark web monitoring and emergency access. Consumer plans include cloud backup and cross-device sync.

Who runs Keeper

Keeper Security, Inc. is headquartered in Chicago. Founders are Darren Guccione and Craig Lurey and the company was founded in 2011.

Web / Browser extension - detailed steps

1. Open the Keeper app or browser extension (Safari extension is supported for deletion).
2. Go to Help in the app or extension menu and choose Delete Keeper Account.
3. Follow on-screen prompts to confirm account deletion.
4. Keep a screenshot of the final confirmation and request a confirmation email if none is sent.

iOS - detailed steps for App Store purchases

1. If you purchased Keeper via the Apple App Store, open Settings on your iPhone or iPad.
2. Tap your name, then Subscriptions, then select Keeper Password Manager.
3. Tap Cancel Subscription to stop future renewals. Keeper cannot cancel App Store subscriptions on your behalf.
4. Keep a screenshot of the subscription page showing cancellation.

Android - detailed steps for Google Play purchases

1. Open the Google Play Store app on your device.
2. Tap Menu > Payments & subscriptions > Subscriptions, select Keeper Password Manager.
3. Tap Cancel subscription and follow the prompts. Keeper cannot cancel Google Play subscriptions on your behalf.
4. Keep the Google Play confirmation email or a screenshot.

Email deletion request - detailed steps

1. Compose an email to [email protected] with subject: "Delete Keeper account and cancel subscription".
2. Include your Keeper account email address, last 4 digits of any payment method (if safe), and request written confirmation of deletion.
3. Send and keep your sent message as proof. Allow up to 72 hours for response and follow up to [email protected] if needed.

Post - detailed steps

1. Write a signed registered letter stating: your full name, Keeper account email, request to delete account and cancel subscription, and a request for written confirmation.
2. Send to: Keeper, Crown Way, CF14 3UZ Cardiff, United Kingdom by registered post and keep the proof of posting.
3. Allow postal time and processing for a reply.

Cooling-off period (14 days)

If you bought a Keeper subscription online, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you a 14-day cooling-off right starting the day after the contract is entered into for services. If you start the service during that 14-day period you may owe a proportionate charge for the service used up to cancellation. To exercise this right, notify Keeper and request a refund where applicable. See the official Keeper refund guidance at Keeper refund help.

Price increase

If a subscription price increases in a way that is not permitted by your contract, you can challenge the change. The Consumer Rights Act 2015 protects against unfair contract terms. Keeper's published materials do not list a specific unilateral price-increase process; contact Keeper and quote your contract terms and request cancellation if the increase is outside your agreement. Keeper's public policy on price-increase cancellations is not published.

Moving / change of residence

Moving abroad is not listed as an explicit cancellation ground in Keeper's public help pages. To request cancellation for relocation, email [email protected] and attach proof of change of address such as a utility bill or tenancy agreement. Keeper's acceptance of relocation as a ground is not published.

Death of the subscriber

Keeper has not published a public policy for cancellations following death. For next of kin requests, contact [email protected] and be prepared to provide a copy of the death certificate and proof of authority (executor or probate documents). Keeper's specific process for these requests is not publicly published.

Legitimate ground / poor performance

Under the Consumer Rights Act 2015, services must be provided with reasonable care and skill. If Keeper materially fails to perform the service and that failure amounts to a breach, you can seek termination and a refund for unused prepaid fees. Provide evidence such as screenshots, timestamps and support correspondence when you claim breach. If Keeper's breach causes termination, Keeper's terms state prepaid unused fees will be refunded in those circumstances (Keeper Terms of Use).

End of commitment

If your plan is annual, the contractual commitment is 12 months for annual billing. At the end of the paid period you can cancel renewal by deleting your account or cancelling the store subscription before renewal. For App Store or Google Play purchases you must cancel via the platform's subscription settings; Keeper cannot cancel those on your behalf.

Before you cancel - how to ask for retention offers

Research did not identify any publicly reported retention discounts offered by Keeper. If you want to try to keep your subscription, contact [email protected] or [email protected] and request a retention offer. Use this script: explain why you want to cancel, quote your current plan (for example Keeper Unlimited annual at £39.99/year), and ask if there is a discounted renewal rate or a switch to a lower-cost plan. Keep written replies.

What cancelling saves you - annualised math

Use these published prices to calculate yearly savings if you cancel and do not resubscribe:

• Keeper Unlimited: £3.33 x 12 = £39.96, or annual £39.99 (pricing published)
• Keeper Family Plan: £8.33 x 12 = £99.96, or annual £99.99 (pricing published)
• 10GB Secure File Storage add-on: £1.08 x 12 = £12.96, or annual £12.99
• BreachWatch add-on: £2.08 x 12 = £24.96, or annual £24.99

Example: cancelling a Keeper Unlimited annual plan saves you £39.99 per year. If you pay monthly at £3.33, cancelling avoids roughly £39.96 over 12 months.

Cheapest real alternative

A low-cost alternative is Bitwarden Premium at approximately £10.00 per year for individual premium features. Switching from Keeper Unlimited at £39.99/year to Bitwarden Premium at £10.00/year gives a direct saving of £29.99 per year (calculation: £39.99 - £10.00 = £29.99). Note: feature parity differs; verify required features before switching.

Key UK consumer laws

The main rules that apply are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Competition and Markets Authority (CMA) enforces rules on unclear auto-renewals and hard-to-cancel subscriptions.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 give a 14-day cooling-off right for online distance contracts for services, with a refund. If the service begins during that period you may be charged for the service used to the point of cancellation. Keeper's published refund policy states subscriptions are non-refundable except where required by law or in the event of Keeper's material breach. See Keeper refund help.

Auto-renewal and hard-to-cancel rules

The CMA treats hard-to-cancel subscriptions and unclear renewal practices as potentially unfair. If Keeper's renewal notices or cancellation routes were unclear, raise a complaint with Keeper first, keep all evidence, and escalate to Citizens Advice for guidance or the CMA if necessary.

Escalation steps

1. Complain to Keeper in writing and keep records. 2. If unresolved, get advice from Citizens Advice or contact the CMA for guidance on unfair contract terms. 3. For card payments, consider a chargeback or Section 75 claim through your card issuer where applicable.

Check access and data

After deletion you will lose access to your vault and stored items. Export your data before you delete your account if you want a copy. Keeper deletion is irreversible from the user interface once completed.

Final billing and receipts

Keep screenshots or emails confirming cancellation. For App Store or Google Play purchases, keep the store cancellation confirmation as proof that the platform stopped future payments. For direct purchases, keep the on-screen deletion confirmation or any email reply from [email protected].

Re-activation

You can create a new Keeper account and re-subscribe later. Data from a deleted account is not guaranteed to be recoverable; export your vault before deletion if you plan to restore data later.

Follow this checklist to cancel Keeper and protect yourself afterwards.

• Export your vault and secure notes to an encrypted file before deletion.
• If purchased via Apple App Store, cancel in iOS Settings > Subscriptions and keep a screenshot.
• If purchased via Google Play, cancel in Google Play > Subscriptions and keep the confirmation email.
• If purchased directly, open the Keeper app or extension and use Help > Delete Keeper Account, take a screenshot of confirmation.
• Alternatively, email [email protected] requesting deletion and keep the sent email as evidence.
• If you send a registered letter, use the address: Keeper, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep proof of postage.
• Check your bank or card statement to verify no further renewals are charged.
• Keep all correspondence and screenshots for at least 6 months.