Cancel Kixx the easy way

Overview

Kixx operates martial arts classes, academy events, birthday party packages and a sports app. The organisation runs membership-based classes with standing order payments for martial arts and paid events for the Academy members area.

Services and audience

Kixx serves children and adults with structured martial arts membership plans, pay-as-you-go classes and one-off event pricing. Kixx also operates a Football Edition app and delivers birthday party packages.

Company facts

More on Kixx services and membership at the official site Kixx and membership terms at Kixx Membership.

Phone cancellation

1. Call 01302 618080.
2. Provide your full name, membership ID and class location.
3. State clearly: "I want to cancel my Kixx membership effective today."
4. Ask the agent for written confirmation and a reference number and record the time and agent name.

Email cancellation

1. Send an email to [email protected] or [email protected] with subject: "Cancel membership - [Your name]".
2. Include membership details: full name, DOB of child if relevant, class location, payment method and start date.
3. Request a confirmation email with effective cancellation date.
4. Keep the sent email and any replies as proof.

Cancellation by post

1. Write a signed letter including full name, membership ID, class location and a clear statement: "I cancel my membership with Kixx effective today."
2. Send by registered post to Kixx, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the postal receipt and any signed delivery proof.

Why local coaches or social media will not work

1. Kixx states cancellations cannot be processed by your local coach, at a session, or through social media.
2. Always contact Head Office to ensure the cancellation is logged.

Moving house (relocation)

If you move and can no longer attend, request cancellation by emailing [email protected] or calling Head Office. Provide proof: change of address document such as utility bill or tenancy agreement. Kixx will process cancellations from Head Office. Applicable law: Consumer Rights Act 2015 - services must be performed with reasonable care and skill.

Price increase

If Kixx increases the membership price and you do not accept the new price, you may cancel the contract. Provide the notice showing the price change as proof. Applicable law: Consumer Contracts Regulations 2013 rights on changes to contract terms apply.

Death of subscriber

In the event of the subscriber's death, contact Head Office and provide a death certificate as proof. Kixx should stop future payments once cancellation is processed by Head Office.

Legitimate ground accepted by Kixx

From customer reports Kixx accepts absences for injury: an example report notes payments were stopped for six weeks and the child kept their spot after an accident at nursery. Provide proof: medical certificate or clinic letter. Applicable law: Consumer Rights Act 2015.

End of fixed commitment

If your contract included a fixed minimum commitment period, cancellation at the end of that period requires notice to Head Office. If Kixx has not published a minimum commitment, supply your membership start date and request confirmation of end date. Applicable law: Consumer Rights Act 2015 on contract terms.

Cooling-off period (change of mind)

If you signed up online or off-premises you have a 14 day cooling-off period under the Consumer Contracts Regulations 2013. If you cancel within 14 days you are entitled to a refund. If you agreed for services to start within the 14 days and signed to begin, Kixx may charge for the period of service supplied. Applicable law: Consumer Contracts Regulations 2013 - cooling-off rights. See official guidance at Consumer Contracts Regulations 2013.

Before you cancel: negotiate

Kixx has offered retention flexibility in at least one customer case: a parent reported that payments were stopped for six weeks while the child recovered from a broken bone and their spot was held. To ask for retention or pause, call 01302 618080 or email [email protected], supply medical proof if relevant, and request a written agreement that payments will be paused and the spot saved.

What cancelling saves you - yearly calculations

Use real plan prices to compute annual savings if you cancel now. Examples:

• Martial Arts Premier (Gold) - Adult: £60 x 12 = £720 per year saved.
• Martial Arts Premier (Gold) - Child (8-15 years): £45 x 12 = £540 per year saved.
• Martial Arts Pay-As-You-Go: £8 per class. If you attend 4 classes a month: £8 x 4 x 12 = £384 per year.
• Academy Members Area - Adult entry: £12.50 per event. Example annual spend for 12 events: £12.50 x 12 = £150 per year.
• Academy Members Area - Under 16s entry: £5 per event. Example 12 events: £5 x 12 = £60 per year.

Cheapest real alternative from competitors:

• GoForma at £22 per month x 12 = £264 per year is the cheapest named competitor option for accounting services; while not a direct service match, it is the lowest monthly price cited among competitors.

Summary math examples: Adult membership cancellation saves £720/yr. Child membership cancellation saves £540/yr. Pay-as-you-go 4 classes/month cancellation saves £384/yr.

Statutory consumer rights in the United Kingdom

Your rights when cancelling a service contract include the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which give a 14 day cooling-off period for contracts concluded online or off-premises. These are published at Consumer Contracts Regulations 2013. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill.

Auto-renewal and hard-to-cancel practices

The CMA treats unclear auto-renewal terms and hard-to-cancel subscriptions as potentially unfair. If Kixx’s auto-renewal or cancellation process is unclear or disproportionate, you can escalate to Citizens Advice for guidance at Citizens Advice - cancelling a service.

Refund timelines and escalation

If you exercise your statutory right to cancel, any refund due must be paid within 14 days. If the trader refuses to comply, raise a formal complaint with Kixx Head Office and keep copies. If unresolved, escalate to Citizens Advice or pursue a chargeback via your card issuer for qualifying card payments. The key legislation resources include the Consumer Contracts Regulations and the Consumer Rights Act 2015.

Check final billing

Confirm with Head Office the effective cancellation date and the final amount due. If you cancelled within the statutory cooling-off period and services started, Kixx may charge for services provided up to cancellation; request an itemised final invoice by email for your records.

Access and re-activation

Ask whether your spot will be held and whether re-activation is allowed. Kixx has previously paused payments and held spots for injured children; request that arrangement in writing if you need a temporary pause rather than a full cancellation.

Data and receipts

Keep the email or written confirmation of cancellation and any refund. If you want your personal data removed, request deletion or rectification following the Data Protection Act 2018 (UK GDPR). Send requests to [email protected] or the administrative email and keep copies.

Use this checklist to ensure the cancellation is effective and you can evidence it later.

• Call Head Office at 01302 618080 and request cancellation; note the name of the person you speak to and the time.
• If calling, ask for immediate written confirmation by email and save it.
• If emailing, send to [email protected] and [email protected] with a clear subject line and membership details.
• If sending post, use registered mail to Kixx, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the tracked receipt.
• Ask explicitly whether the cancellation is effective immediately and whether any refund is due under the 14 day cooling-off period or the Kixx refund policy.
• Keep copies of medical proof if requesting a pause for injury or legitimate ground.
• If you paid by card and Kixx will not refund a due amount, contact your card issuer for chargeback if necessary.