Cancel Lasta the easy way

Overview

Lasta operates both as a traditional coach operator and as a digital subscription service through the Lasta app. The app offers route information, bookings and a subscription plan that unlocks extended features and content for passengers and travellers.

How the subscription works

Lasta charges subscription plans in USD which are converted to local currency at the point of sale. Price shown to UK customers is converted into GBP at the prevailing exchange rate and may include taxes or regional fees after the onboarding quiz.

Company facts

Official Lasta site: https://lasta.app/

Web - cancel via support contact page

1. Open Lasta contact page.
2. Log in to the Lasta app or send the form from the email address used to register on lasta.app.
3. In the subject and first line write: "Cancel subscription" and include your account email, subscription ID or order number and a copy of the payment receipt if available.
4. Attach screenshots or invoice and request a written confirmation and a ticket number.
5. Keep the sent confirmation and any reply for your records.

Email - cancel by emailing support

1. Send an email from the email address you used to register to [email protected] or the support address shown on the contact page.
2. Use subject "Cancel subscription" and include the subscription ID or invoice number.
3. Ask for confirmation of cancellation and refund status in writing.
4. Save your sent message and any reply.

iOS - cancel inside the app or via Apple

1. Open the Lasta app and check Account or Subscriptions; follow an available in-app cancellation flow.
2. If the Lasta subscription was billed through Apple, cancel via iOS: Settings - your name - Subscriptions - select Lasta - Cancel Subscription.
3. Keep a screenshot of the cancellation confirmation.

Android - cancel inside the app or via Google Play

1. Open the Lasta app and check Account or Subscriptions for an in-app cancellation flow.
2. If billed via Google Play: Open Google Play - Profile - Payments & subscriptions - Subscriptions - Lasta - Cancel subscription.
3. Save any cancellation confirmation you receive from Google Play.

Post - registered letter

1. Write a signed letter stating you want to cancel, include account email, subscription ID and date you request cancellation.
2. Send by registered post to: Lasta, 100 Avebury Boulevard, MK9 1FH Milton Keynes, United Kingdom.
3. Keep proof of postage and the letter for escalation if needed.

Cooling-off (first 14 days)

If you entered the contract at a distance (online), you have the right to cancel within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. No penalty may be charged for cancellation within that period and reimbursement must be made within 14 days of being informed. Provide: proof of purchase (order number), your account email and a clear statement of cancellation.

Applicable law: Consumer Contracts Regulations 2013 - text and subscription cooling-off updates in the 2024 legislation (2024 subscription rules).

Price increase

If Lasta increases the price of a subscription, you may treat that as a contract variation. Provide a copy of the prior and new terms, screenshots or communications showing the increase, and request cancellation and refund for the unused period. Required proof: screenshot of the price change notice and your subscription invoice. Applicable law: Consumer Rights Act 2015 protections against unfair contract terms.

Moving residence / change of country

Moving countries is not specifically listed in Lasta public policies. To request cancellation on this ground, supply your new address, proof of relocation (utility bill or tenancy agreement) and your subscription invoice. Lasta does not publish an explicit policy accepting moves as automatic grounds for early termination; use statutory cooling-off rights if within 14 days or request goodwill cancellation via support.

Death of the subscriber

For death of the account holder, supply a copy of the death certificate and proof of account ownership. Lasta has not published a public death policy; request a goodwill cancellation and refund for unused time. If payment was by card, the card issuer may also be able to help recover charges.

Legitimate ground and service defects

If the service is not provided with reasonable care and skill, you can complain under the Consumer Rights Act 2015. Provide clear evidence of the problem, screenshots, dates and correspondence. Lasta's public materials do not list an exhaustive set of accepted legitimate grounds; use the Consumer Rights Act 2015 to support claims about poor service performance.

End of commitment

If you have a fixed minimum commitment and that period has ended, you may cancel in accordance with the contract. If the minimum commitment is not published by Lasta, request written confirmation of your contract end date from support. Applicable law: contract terms are subject to Consumer Rights Act 2015 scrutiny for fairness.

Before cancelling: negotiate

Lasta does not publish standard retention offers or discounts in its public resources. To negotiate, contact support using the contact page or [email protected], state your desire to cancel and ask for a retention offer or alternative plan. Include your current plan name, subscription ID and a competitive price you would accept. Keep all replies in writing. Because Lasta prices convert from USD to GBP at purchase, request explicit GBP pricing and confirmation of next billing date.

What cancelling saves - yearly calculation

Example A - if you are on the 1 Month (standard) price shown in research as £48.00 per month: annual cost = 12 x £48.00 = £576.00 per year.

Example B - switching to competitor GoForma at £22 per month: annual cost = 12 x £22 = £264.00 per year.

Yearly saving if you cancel Lasta £48.00 plan and switch to GoForma £22 plan: £576.00 - £264.00 = £312.00 per year.

Cheapest alternative listed in our research: GoForma at £22 per month (12 x £22 = £264 per year). Other competitor prices: YF Accounting £50 per month (£600/yr) and Sleek £60 per month (£720/yr).

Key UK consumer law

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 set a 14-day cancellation right for distance and off-premises contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and restricts unfair contract terms. Recent UK subscription-specific rules were enacted in 2024 to strengthen cooling-off rights for subscription contracts; these state a right to cancel during initial and renewal cooling-off periods and ban disproportionate charges.

Who enforces these rules and where to escalate

Regulators include the Competition and Markets Authority (CMA) and local Trading Standards. For step-by-step escalation: first complain to Lasta in writing; if unresolved ask Citizens Advice for guidance; contact Trading Standards or the CMA for wider unfair practice complaints. For card payments you can use Section 75 for eligible transactions or request a chargeback via your card issuer.

Refund timing and method

If you validly cancel a contract the seller must reimburse all payments, including standard delivery costs, within 14 days of being informed of the cancellation. Reimbursement must be made using the same payment method as the original transaction unless you agree otherwise. See the statutory text: Consumer Contracts Regulations 2013 and the 2024 subscription cooling-off rules (2024).

Check final billing

After cancellation ask for a final invoice and the date when services end. If you cancelled within a statutory cooling-off period request full reimbursement within 14 days of the trader being informed.

Access and data

Ask Lasta whether your account will be deactivated immediately or at the end of the billing period, and request deletion or export of your personal data under data protection rights. Keep copies of all correspondence and any confirmation emails.

Re-activation and re-subscription

If you choose to re-subscribe later, check whether trial discounts are one-time only. If you were billed via Apple or Google Play, cancellations and re-activation must be managed through those stores to avoid duplicate charges.

Follow this checklist to cancel Lasta cleanly and preserve your consumer rights.

• Find your subscription ID and payment receipt or invoice.
• Send cancellation from the email address used to register or use the app account.
• Use the web contact form at Lasta contact page and request written confirmation.
• If within 14 days, cite the Consumer Contracts Regulations 2013 and request a full refund within 14 days.
• Keep copies of all messages, screenshots and proof of postage if you send a letter.
• If billed via Apple or Google Play, cancel through the appropriate store and keep the store confirmation.
• If support does not reply, escalate to Citizens Advice, Trading Standards or contact your card issuer for chargeback/Section 75 if applicable.