Cancel Leaply the easy way

Overview

Leaply is a subscription-based professional well-being service that delivers personalised plans and daily practices. The company operates a Free tier and premium paid tiers with guided programmes such as Vagus Nerve Reset and Lymphatic Reset and a library of evidence-based daily practices.

Who uses Leaply

Leaply targets graduate students and employers seeking structured wellbeing programmes, progress tracking and guided routines. It is available as an app and via a web profile.

Company facts

Official pages: About Leaply and the subscription policy at Leaply subscription policy.

Web cancellation

1. Sign in to your Leaply account on the website.
2. Open your Profile page and select Manage subscription.
3. Follow the on-screen cancellation flow to confirm cancellation.
4. Keep the confirmation screen or confirmation email as proof.
5. If you cannot cancel online, email [email protected] with your account email and a clear cancellation request.

iOS cancellation

1. Open the Leaply app on your iPhone.
2. Go to Profile then Manage subscription and follow the cancellation steps shown.
3. If your payment is handled by Apple, check Subscriptions in your Apple ID to cancel billing there as well.
4. Retain any confirmation screens or App Store receipts.

Android cancellation

1. Open the Leaply app on Android.
2. Go to Profile then Manage subscription and follow the cancellation steps.
3. If billed through Google Play, open Google Play Subscriptions to confirm cancellation of the Play subscription.
4. Save any confirmation email or Play Store receipt.

By email

1. Email [email protected] or [email protected] from the address tied to your account.
2. State your full name, account email and request to cancel immediately or at the end of period.
3. Keep the reply email confirming cancellation; if you do not receive one within 72 hours, follow up or use your payment issuer for a charge dispute.

By post

1. Write a cancellation letter including your full name, account email, and request to cancel.
2. Send as a signed-for registered letter to: Leaply, 71-75 Shelton Street, WC2H 9JQ London, United Kingdom.
3. Keep proof of posting and any company reply.

Official cancellation details are published at Leaply subscription policy and the company blog Leaply cancel subscription.

Moving abroad

If you move abroad, Leaply does not publish a specific relocation exception. Provide proof such as a change-of-address confirmation or passport stamp if you are pursuing a refund under local law, and contact [email protected]. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for UK consumer rights to information when contracting across borders.

Price increase

If Leaply raises the subscription price for an existing contract, UK consumers may have a right to cancel the contract if the increase is unilateral and materially changes the contract. Provide the notice of price increase received from Leaply and request cancellation and refund for unused period. Applicable law: Consumer Rights Act 2015 regarding unfair contract terms and the Digital Markets, Competition and Consumers Act 2025 for subscription contract rules.

Death of the subscriber

For death of the subscriber, provide a copy of the death certificate and the account email and request account closure to [email protected]. Leaply's public pages do not list a tailored bereavement procedure; evidence is required for account closure.

Legitimate grounds accepted by Leaply

Leaply accepts cancellation via the app, web profile and by emailing [email protected]. Specific exceptional grounds that automatically trigger cancellation (for example prolonged hospitalisation) are not publicly listed by Leaply. For statutory rights based on failure to perform with reasonable care and skill, include evidence such as screenshots of failing features, timestamps and support correspondence. Applicable law: Consumer Rights Act 2015.

End of commitment

If you are on a monthly plan, there is no minimum term; cancel before the 24-hour renewal window to avoid the next charge. If on an annual plan, the paid period continues until its scheduled end; Leaply publishes that access continues to the end of the paid period after cancellation. Applicable law: Consumer Contracts Regulations 2013 for pre-contract information on renewal terms.

Cooling-off period

For online contracts, consumers in the UK have a 14-day cooling-off period under the Consumer Contracts Regulations 2013 to cancel for a refund where the exception for immediate digital content access does not apply. If you were given immediate access to digital content and you expressly consented to lose the right to cancel, the refund right may not apply. Under the Digital Markets, Competition and Consumers Act 2025, the initial cooling-off and renewal cooling-off rights are strengthened for subscription services; provide your contract confirmation and date of purchase when requesting cancellation. Applicable law: Consumer Contracts Regulations 2013; DMCC Act cooling-off rights.

Before you cancel: negotiate

Leaply does not publish a standard retention offer list. There are no published discount or downgrade guarantees on the subscription pages. To request a retention offer, email [email protected] or [email protected] and state your current plan, the renewal date and ask for an account retention discount or a downgrade to the Free plan. If your payment was charged in error, contact [email protected] within 14 days as stated in the terms for error disputes.

What cancelling saves you

Use your actual plan price to compute savings. Leaply pricing published in research includes a Free plan at £0, a Premium Monthly from £39.99 and Premium Yearly from £479.88. Example annual costs and savings:

• Premium Monthly at £39.99 x 12 = £479.88 per year.
• Premium Yearly at £479.88 per year equals £479.88 per year.
• If you were billed £47.37 per month (reported example), then £47.37 x 12 = £568.44 per year.
• Base 4-week plan reported as approximately £31.60 (4-week programme) equals an implied monthly-like unit cost for short programmes but is not a published recurring monthly price.

Annual saving examples:

• Switching from a reported £47.37 monthly billing to the Free plan saves £47.37 x 12 = £568.44 per year.
• Switching from Leaply Premium Monthly (£39.99) to competitor Gather360 at £24.99 saves £39.99 x 12 - £24.99 x 12 = £479.88 - £299.88 = £180.00 per year.

Cheapest real alternative from competitors in the research is Gather360 at £24.99 per month or £299.88 per year. For comparison purposes: GatherCRM monthly £47 and Kestern monthly £29.

Key UK consumer law

Relevant UK law includes the Consumer Rights Act 2015 for services performed with reasonable care and skill and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for a 14-day cooling-off right. The Competition and Markets Authority (CMA) enforces rules on auto-renewals and unfair contract terms.

Cooling-off and refunds

Under the Consumer Contracts Regulations 2013, you have a 14-day right to cancel online purchases and receive a refund unless you gave express consent to immediate digital content access. The DMCC Act 2025 introduces stronger subscription rules including mandatory cancellation reminders and clearer cooling-off periods; see DMCC Act cooling-off rights.

Escalation steps

First complain to Leaply via email ([email protected]) and keep written proof. If unresolved, contact Citizens Advice for guidance and then escalate to the CMA or local Trading Standards. For payment disputes, use Section 75 for eligible card payments or request a chargeback from your card issuer. If Leaply breaches the contract or performs services without reasonable care, cite the Consumer Rights Act 2015 in your complaint.

Access and final billing

After cancellation you keep access until the end of the paid period, as published by Leaply. There is no pro-rata refund for unused portions unless required by law. Expect a final confirmation email; if you do not receive one, email [email protected] and request written confirmation.

Data and reactivation

Check your account settings for data retention and export options. If you want to reactivate, sign in and choose a new subscription; Leaply states that reactivation is possible but specific data retention durations are not publicly disclosed. For help after cancellation see Leaply help and the terms at Leaply terms.

Follow this checklist immediately when you decide to cancel.

• Sign in to Leaply and attempt in-app or web Profile cancellation (fastest).
• Take screenshots of each confirmation screen and save confirmation emails.
• If cancelling by email, send from the account email and request written confirmation; allow 72 hours for a reply.
• If you are within 14 days of purchase and did not consent to immediate digital content, request a refund citing the Consumer Contracts Regulations 2013.
• If charged after cancellation, contact your card issuer for Section 75 or chargeback where applicable.
• Record the cancellation date, the end of paid access date and any case or ticket numbers provided by support.