Cancel Lime Pass the easy way

Overview

Lime Pass is the name used for Lime promotional bundles and access options for electric scooters and bikes. In the United Kingdom Lime operates both one-time minute bundles called LimePass and recurring membership plans called LimePrime. LimePass bundles are one-time pre-paid minute or ride packages. LimePrime is a monthly subscription that offers reduced ride costs, unlocks and reservation time depending on the city.

Main features

LimePass bundles provide pre-paid minutes, unlock credits or discounted ride pricing for a limited time. LimePrime is a recurring monthly plan with unlimited free unlocks and flat or reduced ride rates for a set duration per ride. Benefits, price and exact rules vary by city and by specific offer.

Company facts

Cancel using the iOS app

1. Open the Lime app on your iPhone.
2. Tap Profile or Account.
3. Select LimePass or LimePrime in subscriptions or membership.
4. Tap Manage or Cancel subscription and follow prompts to confirm.
5. Save or screenshot the confirmation screen and check your email for confirmation.

Cancel using the Android app

1. Open the Lime app on your Android device.
2. Tap Profile or Account.
3. Choose LimePass or LimePrime.
4. Tap Cancel and follow the on-screen instructions to confirm cancellation.
5. Take a screenshot of the confirmation and keep it for your records.

Cancel by email (14-day withdrawal option)

1. Write a clear statement that you withdraw from the LimePass activation or subscription within the 14-day cooling-off period.
2. Send it to [email protected] or use the trader contact provided for UK withdrawal notices; keep a copy of the sent message.
3. If you request reimbursement, include the payment method and date of purchase.
4. Expect reimbursement within 14 days of the trader receiving the withdrawal notice under the law cited in this guide.

Cancel by post (registered letter)

1. Write a signed letter stating you withdraw or cancel the LimePass subscription; include your account details and purchase date.
2. Send by registered post to: Lime Pass, 25-28 Old Burlington Street, W1S 3AN London, United Kingdom.
3. Keep proof of postage and the delivery receipt. The cancellation is effective when the notification is received.

Cancel via account page / website

1. Log in to your account at the Lime website or app account page.
2. Locate the membership or subscriptions section.
3. Choose the relevant plan and select Cancel or Manage subscription then confirm.
4. Save the confirmation screen or confirmation email as proof.

Cooling-off rights (change your mind within 14 days)

If you are in the United Kingdom you have a statutory right to withdraw your order within 14 days of its activation for most contracts concluded online or off-premises. To exercise this right you must inform Lime by an unequivocal statement before the 14-day period ends. For UK withdrawal notices the trader contact shown in public terms is available. Reimbursement is due without undue delay and no later than 14 days after the trader receives the withdrawal notice. See the law at Subscription Services (Consumer Protection) Act 2024 - cooling-off rights.

Required proof for cooling-off

Provide a dated written statement or email including your name, account details, purchase date and a clear statement of withdrawal. Keep the sent email or proof of posting.

Price increase

If Lime materially changes the subscription terms or increases recurring fees during an active subscription, you should cancel and seek a refund for future periods. Unfair contract terms, including disproportionate automatic penalties, are controlled by the Consumer Rights Act 2015. If the change is not permitted by the contract you may rely on that law and escalate to Citizens Advice for help. See Citizens Advice guidance at Citizens Advice - Cancelling a service you've arranged.

Required proof for price increase

Save screenshots or copies of the original terms, the notification of price increase and timestamps of your cancellation request. Use these when complaining.

Death of subscriber

Lime does not publish a dedicated public policy on cancellation after a subscriber dies in the material provided. To cancel for this reason contact [email protected] or send a registered letter to the address in this guide with a copy of the death certificate and proof of relationship or estate authority.

Required proof for death

Include a certified copy of the death certificate and a document proving you represent the estate such as grant of probate or executorship documentation. Keep copies of all correspondence.

Legitimate ground and medical reasons

Lime's public rules do not list a catalogue of acceptable legitimate grounds for early termination beyond statutory rights. If you have a specific legal ground such as long-term incapacity, contact [email protected] with supporting documentation. Legal protections under the Consumer Rights Act 2015 may apply if the service cannot be performed with reasonable care and skill.

End of commitment

If your subscription is a recurring monthly plan, cancellation takes effect from the time you notify Lime and ends obligations for future billing as set out in the Subscription Services (Consumer Protection) Act 2024. You must cancel at least 24 hours before the next scheduled payment to avoid that payment for many plans; otherwise cancellation prevents subsequent cycles.

Applicable laws

Cooling-off rules are set out in the Subscription Services (Consumer Protection) Act 2024 and the Consumer Contracts Regulations 2013 for online purchases and digital services. For unfair contract terms see the Consumer Rights Act 2015. Link to the 2024 legislation: Subscription Services Act 2024 - cooling-off rights.

Before you cancel: negotiate

Lime occasionally offers local retention incentives such as introductory free trials for LimePrime, temporary discounted monthly rates or occasional one-time ride bundles. No public comprehensive retention catalogue is published for LimePass bundles. To request a retention offer send a message via the app support chat or email [email protected] and mention the exact plan and your cancellation intention. If you are within a free trial period, ask support to prevent conversion to a paid plan and request written confirmation.

How to ask for a retention offer

Open the Lime app, go to Help or Support, select Account or Billing, state you wish to cancel and request any available offers. Save chat transcripts and any confirmation message.

What cancelling saves - yearly calculations

Use these exact calculations to see yearly savings for recurring LimePrime plans in the UK.

LimePrime London: £6.99 x 12 = £83.88 per year.

LimePrime Milton Keynes: £6.99 x 12 = £83.88 per year.

LimePrime Oxford: £2.99 x 12 = £35.88 per year.

LimePrime Manchester/Salford: £2.99 x 12 = £35.88 per year.

LimePrime Nottingham: £1.99 x 12 = £23.88 per year.

Cheapest alternative from listed competitors

From the competitors in this guide the cheapest listed alternative is Zegal UK at £100 per month or £1,200 per year. Comparing the cheapest LimePrime plan in Nottingham at £1.99 per month yields a saving calculation: £100.00 - £1.99 = £98.01 saved per month; £1,200 - £23.88 = £1,176.12 saved per year when choosing LimePrime Nottingham over Zegal UK.

Sources for LimePrime pricing and competitor pricing are included in the sources block and the company pricing notes.

Key UK consumer laws

Your cancellation and refund rights rely on several statutes and guidance. The Subscription Services (Consumer Protection) Act 2024 provides specific cooling-off rights and confirms cancellation is effective from the time of notification. The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for online and off-premises contracts. The Consumer Rights Act 2015 protects against unfair contract terms and requires services to be performed with reasonable care and skill.

How to escalate a dispute

If Lime refuses a statutory refund or fails to process a lawful cancellation, follow these steps: 1) Complain in writing to Lime support, saving all communications. 2) Seek help from Citizens Advice at Citizens Advice - cancelling a service. 3) If the payment was by credit card and qualifies under Section 75, contact your card issuer to dispute the charge. 4) If necessary, file a complaint with the relevant ombudsman or the Competition and Markets Authority if the complaint concerns aggressive auto-renewal or unfair terms. The CMA has warned about hard-to-cancel subscriptions and unclear auto-renewal terms.

Check access and benefits

After cancellation verify that unlock credits, minute bundles or other benefits are marked as cancelled in the app. Some one-time bundles expire on activation and unused minutes may not be refundable outside statutory rights.

Data and account

If you want to remove personal data send a data request to [email protected]. Keep a copy of your cancellation confirmation for future disputes. Re-activation is possible through the Lime app by subscribing again.

Final billing and refunds

If you cancelled within the 14-day withdrawal period and are entitled to a refund, Lime must reimburse you without undue delay and in any event no later than 14 days after receiving the withdrawal notice. Use the same payment method to receive reimbursement unless otherwise agreed. If you used part of the subscription during the cooling-off period you may be liable for the proportionate cost of services used as described in Lime's terms.

Use this checklist to complete cancellation and protect your rights.

• Take a screenshot of the in-app cancellation confirmation or save the confirmation email.
• If cancelling within 14 days, send a dated withdrawal statement by email or registered post and keep proof.
• Keep receipts or bank statements showing the subscription charge date and amount.
• If a refund is due, note the date you requested withdrawal and expect reimbursement within 14 days of receipt by Lime.
• If you disagree with a refusal, contact Citizens Advice and consider chargeback or Section 75 if you paid by card.