Cancel Live Career the easy way

Service overview

LiveCareer is an online career document builder and job search support service that offers resume and cover letter templates, document personalisation, multiple download formats and additional writing services.

Who it's for

LiveCareer targets job seekers who want ready-made templates, document personalisation and downloadable CVs and cover letters.

Core features

Features include unlimited CV and cover letter creation, 50+ templates, multiple download formats and a professional CV review option.

Web (account) cancellation

1. Sign in to your LiveCareer account on the website.
2. Open Settings, then My Account or My Settings.
3. Choose Cancel Subscription.
4. Scroll to Yes, Cancel My Account and check the box confirming you accept loss of saved resumes and cover letters.
5. Confirm the cancellation and save or screenshot the confirmation page.
6. Save any confirmation emails you receive for proof.

iOS

1. If you subscribed through an app, open the app or App Store subscriptions area where you manage subscriptions.
2. Locate LiveCareer in your subscriptions and choose Cancel Subscription in the App Store or within the app settings.
3. Save any on-screen confirmation or email receipt.

Android

1. If you used Google Play, open Google Play Store > Menu > Subscriptions.
2. Select LiveCareer and choose Cancel Subscription.
3. Keep the confirmation email or Play receipt as proof.

Phone

1. Try to find a local or international customer service number on your account or billing emails; LiveCareer lists phone contact on some help pages.
2. Call and request cancellation, note date and time of the call and the agent's name.
3. Ask for an email confirmation of the cancellation.

Email

1. Send an email to [email protected] with subject "Cancellation of account" and include your account details: name, email, and billing details.
2. Request a written confirmation of cancellation and final billing statement.
3. Keep the sent email and any replies.

Post (registered letter)

1. Write "Cancellation of contract" on the letter and include your account details and request for confirmation.
2. Send by registered post to Live Career, 100 W Cypress Creek Rd, 33309 Fort Lauderdale, USA.
3. Keep the proof of posting and delivery receipt.

Cooling-off period (14 days)

UK consumers have a 14-day cooling-off right under the Consumer Contracts Regulations 2013. If you notify LiveCareer within 14 days of contract finalisation you are entitled to a full refund unless you expressly agreed that digital content would start immediately. Required proof: date of contract, confirmation email, and proof of cancellation notice.

Price increase

If LiveCareer raises the price mid-contract and you did not agree to the increase you may be able to cancel. LiveCareer does not publish a dedicated price-increase policy in the sources. Required proof: notification of price change from LiveCareer and the original price or contract; reference Consumer Rights Act 2015 for unfair terms.

Death of subscriber

LiveCareer does not publish explicit instructions for cancelling for death in the research. For practical steps, send a notice by email or post including a copy of the death certificate and account details and request closure. Required proof: death certificate and proof of account relationship.

Legitimate ground accepted by LiveCareer

The research shows LiveCareer recognises the 14-day cooling-off period. Other legitimate grounds are not published by LiveCareer in the sources. Required proof for cooling-off: contract date and cancellation notice.

End of commitment

LiveCareer offers no minimum commitment and subscriptions auto-renew. To stop renewal, cancel before the next billing date. Required proof: cancellation confirmation.

Moving abroad

Moving address is not listed as an automatic reason for cancellation in LiveCareer documentation from the sources. To cancel, follow standard cancellation steps and include any proof of relocation if the company requests it. Applicable law: Consumer Contracts Regulations 2013 where relevant.

Applicable laws cited: Consumer Contracts Regulations 2013; Consumer Rights Act 2015.

Before cancelling: negotiate

There are no documented retention or downgrade offers reported in the research. To attempt negotiation contact [email protected] by email or chat and request either a refund for unintended renewal or a lower-cost plan. Keep a copy of the request and any reply. If LiveCareer does not respond, use your bank's chargeback or Section 75 for eligible card payments.

What cancelling saves - yearly calculations

LiveCareer pricing from the sources:

• 14-day Access / auto-renews: £19.85 every four weeks. Annual cost if not cancelled: 13 payments x £19.85 = £258.05 per year.
• Annual Access: billed at £83.40 per year.
• Basic plan: £0 per month / £0 per year.
• Trial upfront: £1.95 then auto-renews at £19.85 every four weeks if not cancelled.

Examples of savings:

• If you cancel a rolling 4-week paid subscription at £19.85 you stop future charges of £19.85 every 4 weeks - yearly saving = 13 x £19.85 = £258.05.
• If you cancel an annual plan billed at £83.40 you save £83.40 for the next year.

Cheapest real alternative from competitors:

• My CV Buddy: £2.99 per month. Yearly equivalent = £2.99 x 12 = £35.88 per year. Choosing My CV Buddy saves compared with LiveCareer auto-renew at £258.05: £258.05 - £35.88 = £222.17 per year.
• My Career Pilot: free resource at £0 per month and £0 per year.

Key UK laws

Consumer Contracts Regulations 2013 gives a statutory 14-day cooling-off right for most online purchases and a right to a refund if you withdraw within that period. Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prevents unfair contract terms.

Auto-renewal and hard-to-cancel subscriptions

The Competition and Markets Authority treats unclear auto-renewal terms and hard-to-cancel practices as potentially unfair. If LiveCareer continues to charge after cancellation, you can escalate.

How to escalate

First complain to the trader and keep records. For guidance contact Citizens Advice via Citizens Advice - cancelling a service. If unresolved use your card issuer for chargeback or Section 75 for qualifying card payments, and file a formal complaint to your bank. If charges continue, consider reporting to the CMA or seeking alternative dispute resolution where available.

Save your documents

Download and save copies of your resumes, cover letters and any unique URLs before you cancel. The web cancellation notice warns you will lose access to saved resumes and cover letters after cancellation.

Check final billing and refunds

Monitor your bank or card statement for any final charges. If you cancelled during the 14-day cooling-off period and asked for a refund, expect a refund unless you asked for immediate service which may reduce the refund amount. Keep any confirmation email as proof.

Data and re-activation

If you want to reactivate, sign back into your account and follow subscription steps. If LiveCareer deletes saved files on cancellation, re-activation may not restore them; keep downloaded copies.

Use this checklist to close your LiveCareer account and protect your finances.

• Save copies of resumes and cover letters to your computer or cloud storage.
• Cancel via the website Settings > Cancel Subscription and screenshot the confirmation page.
• Save any confirmation email from LiveCareer.
• If you paid by card and are charged after cancellation, contact your card issuer for chargeback and consider Section 75 if payment was by credit card.
• If LiveCareer does not respond, send a registered letter to Live Career, 100 W Cypress Creek Rd, 33309 Fort Lauderdale, USA marked "Cancellation of contract" and keep the proof of delivery.
• Contact Citizens Advice for further help: Citizens Advice.