Cancel LiveCareer the easy way

Service summary

LiveCareer is an online career document platform that supplies CV and cover letter templates, editing and downloadable formats, and paid CV-writing services. It aims to help job seekers create and share professional application documents.

Who it is for

LiveCareer targets job seekers who want ready-made CV and cover letter templates, downloadable files in multiple formats, and optional professional writing packages.

Company facts

Web - cancel via My Account

1. Open livecareer.com and sign in with your account email and password.
2. Click My Account in the top menu.
3. Choose My Settings or Manage Subscription.
4. Click Cancel subscription and follow on-screen prompts to confirm.
5. Save or screenshot the cancellation confirmation and check account activity for the cancellation record.

Email - cancel by written request

1. Compose an email using the account email address and send to [email protected]. Research also shows [email protected] as an address referenced by some help notes; include it in CC if you want additional coverage.
2. Put "Cancel subscription" and your account details (email, subscription plan, date of charge) in the subject and body.
3. Request a written confirmation and a refund if within 14 days of sign-up.
4. Keep the sent message and any reply as proof.

Phone - call customer support

1. Find a LiveCareer support phone number in your account or on billing emails. The company has listed phone and chat channels in general help but a public number is not published.
2. Call, state you want to cancel and request a cancellation reference number.
3. Record date and time and follow up by email if no written confirmation is provided.

Post - cancel by registered letter

1. Write a signed letter including your full name, account email, subscription plan and explicit instruction: "I wish to cancel my LiveCareer subscription immediately."
2. Send by registered post to LiveCareer, 1000 N West Street, Suite 1200, 19801 Wilmington, USA.
3. Keep the return receipt as proof of delivery and allow up to 14 days for processing.

Cooling-off period (14 days)

UK consumers have a right under the Consumer Contracts Regulations 2013 to cancel most online purchases within 14 days of signing up and receive a full refund. For LiveCareer, if you cancel within 14 days of purchase you are entitled to a full refund unless you gave express consent for immediate digital content access. To claim this refund, send a cancellation notice to [email protected] and include your order date and account email.

Applicable law: Consumer Contracts Regulations 2013

End of initial commitment or trial period

If you signed up to the 14-day access offer (initial charge £1.95) and you cancel before the 14 days end, LiveCareer may issue a refund for charges beyond the trial. Research notes LiveCareer may issue a refund if notice of cancellation is provided before the end of the initial period. To prove eligibility, provide the original order confirmation and the cancellation timestamp from your account or email.

Applicable law: Consumer Contracts Regulations 2013

Price increase

LiveCareer has not published a specific price-increase cancellation policy. Under UK law, if a contract term is unfair or if the service is not delivered with reasonable care and skill, the Consumer Rights Act 2015 gives rights to remedies. If a price increase is not clearly stated in renewal notices, cite the Consumer Rights Act 2015 and the CMA guidance on unfair auto-renewal practices when disputing a charge.

Applicable law: Consumer Rights Act 2015

Death of the subscriber

LiveCareer does not publish a death-handling procedure. Standard practice is to send a written request with a copy of the death certificate to [email protected] and request account closure and refund where applicable. Use registered post if you require a delivery receipt for the certificate.

Applicable law: Consumer Rights Act 2015

Legitimate ground - poor service or non-performance

If the LiveCareer service is not provided with reasonable care and skill you can request termination and a refund under the Consumer Rights Act 2015. Required proof includes examples of failures (screenshots, dated emails, download failures) and your order confirmation.

Applicable law: Consumer Rights Act 2015

Before cancelling: negotiate

Research shows no published retention offers by LiveCareer. To request a retention offer, email [email protected] with your account details, state the reason you want to cancel and ask for an alternative (discount, pause or plan change). If you want written evidence, request the exact terms and their expiry in the reply. If LiveCareer does offer a retention deal, the company should confirm it by email.

What cancelling saves you - concrete maths

LiveCareer plan prices and yearly calculations from published figures:

14-day access path: initial charge £1.95, then £19.85 every four weeks. Research provides the annual equivalent as £258.05 (calculation reported as 13 billing cycles of £19.85 plus the initial £1.95 = 13 * £19.85 + £1.95 = £258.05).

Annual access: billed at £83.40 per year.

Saving by switching from rolling 14-day monthly billing to annual: £258.05 - £83.40 = £174.65 per year.

Saving by cancelling the subscription entirely if you currently pay the £19.85 four-week plan: you stop £19.85 every 28 days. Annual cost given: £258.05; cancelling saves £258.05 per year.

Cheapest alternative from competitors: My CV Buddy at £2.99 per month. Yearly cost 12 * £2.99 = £35.88. Comparison example: cancelling LiveCareer monthly equivalent saves £258.05 - £35.88 = £222.17 per year if you move to My CV Buddy.

Key UK consumer laws that apply

Consumer Contracts Regulations 2013 - 14-day cooling-off period for most online contracts and right to a refund.

Consumer Rights Act 2015 - services must be performed with reasonable care and skill; unfair contract terms are not binding.

Auto-renewal and unfair terms

The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If LiveCareer makes cancellation difficult or unclear, you can cite CMA guidance when disputing renewals.

How to escalate if LiveCareer refuses

1) Complain to the trader by email and keep evidence. 2) Contact Citizens Advice for next steps. 3) For card payments, ask your bank for chargeback or Section 75 where applicable. 4) If the matter concerns regulated sectors, contact the relevant ombudsman. For further reading on problematic subscription practices see official coverage.

Check access and downloads

After cancellation you retain access until the end of the current billing period. Download PDFs, Word files and any documents you need immediately after cancelling to preserve copies.

Final billing and refunds

LiveCareer states subscription charges for the remaining part of the billing period are not refundable, except where UK law obliges a refund (14-day cooling-off). If you cancelled within 14 days, email [email protected] quoting your order ID and request a refund.

Re-activation

To re-activate a cancelled subscription sign in and choose the plan again. If you re-subscribe you may be charged immediately according to the plan pricing in force at that time.

Follow this checklist to cancel LiveCareer and protect your rights.

• Locate your account email and order confirmation (date and last 4 digits of the card).
• Attempt cancellation in your account at My Account > My Settings and save a screenshot of confirmation.
• If web cancellation fails, send an email to [email protected] and CC [email protected]. Include order date and request written confirmation.
• If within 14 days of purchase, explicitly request a full refund referencing the Consumer Contracts Regulations 2013.
• If you send a letter, use registered post to LiveCareer, 1000 N West Street, Suite 1200, 19801 Wilmington, USA and keep the receipt.
• If LiveCareer charges again after cancellation, contact your bank for chargeback or Section 75 where appropriate and keep all evidence.