Cancel Liven the easy way

Overview

Liven is an app and subscription service operated by Liven Pty Ltd. The company offers digital wellbeing and subscription services used by consumer accounts and workplace programs, with a stated target audience in the hospitality sector.

What the service does

Liven provides subscription content and recurring services that can be managed inside the app, on the website, or via the device app store when purchases are made through Google Play or Apple App Store.

Company facts

Cancel via the Liven Website (recommended fastest)

1. Open theliven.com and log in to your account.
2. Open your Profile and go to Settings.
3. Select Membership.
4. Tap Cancel.
5. On the next screen select Cancel again if prompted; follow confirmation steps.
6. Make sure you see an on-screen confirmation message or receive a confirmation email.

Cancel on iPhone / App Store

1. Open iPhone Settings.
2. Tap your name at the top.
3. Select Subscriptions.
4. Find Liven in the list and tap Cancel subscription.
5. Confirm cancellation. Apple will send confirmation email.

Cancel on Android / Google Play

1. Open Google Play Store.
2. Tap your profile icon at top right.
3. Go to Payments & Subscriptions, then Subscriptions.
4. Select Liven and tap Cancel subscription, then confirm.
5. Keep the Google Play confirmation email or screenshot.

Cancel by Email

1. Email [email protected] or [email protected] with your account details and request to Cancel.
2. Include full name, email used for account, and last 4 digits of payment card for verification.
3. Keep the reply that confirms cancellation as proof.

Cancel by Post

1. Write a short letter with your account email, full name and explicit request: "Please cancel my Liven subscription."
2. Send by registered post to: Liven, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the certificate of posting as proof. Expect processing after delivery.

Cooling-off period (14-day right to cancel)

If you subscribed online you usually have a 14-day cooling-off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The cancellation period starts the day after the contract is concluded for services. If you requested immediate performance and expressly acknowledged loss of the 14-day right, the right no longer applies. To cancel under this rule communicate your decision within 14 days using email or the website.

Applicable law: Consumer Contracts Regulations 2013.

Price increase

If Liven increases the subscription price mid-contract you may have a right to cancel if the price change breaches your agreement. Provide the written notice (email or screenshot) that shows the price increase and your current subscription details. If Liven does not provide a contractual remedy, cite the Consumer Rights Act 2015 for unfair contract terms if an increase is disproportionate.

Moving / relocation

Moving to a location where Liven cannot provide the service is not explicitly published by Liven as an automatic cancellation ground. Provide proof of address change (utility bill or signed tenancy agreement). The trader's written response decides whether cancellation is accepted.

Death of the subscriber

To cancel because of the subscriber's death provide a death certificate and the account-holder details. Send documents to [email protected]. Liven's public policies do not list a standard procedure; use the above documents and request account closure.

Legitimate ground (service not provided as promised)

Under the Consumer Rights Act 2015 services must be performed with reasonable care and skill. If Liven fails to deliver as described, gather evidence (screenshots, logs, invoices) and request repair, repeat performance or a price reduction. If the failure continues, request termination and refund citing the Consumer Rights Act 2015.

End of commitment / no minimum commitment

Liven has not publicly disclosed a minimum contractual commitment. If your plan is a recurring monthly subscription, cancel at least 24 hours before the billing date to stop the next renewal. If a fixed-term contract exists, show the contract or invoice to prove the end date.

Before you cancel: negotiate

Liven support may offer options at cancellation; research notes that the in-app flow shows alternatives such as pausing a subscription or setting reminders about the next charge. There are no publicly recorded standard retention discounts in the research. To ask for a retention offer email [email protected] or use the in-app cancellation flow and select Pause or contact support to request a discount or pause.

What cancelling saves you - yearly calculation

Use your actual billed amount to calculate savings. Examples from customer reports show unexpected charges. Convert reported charges to GBP to understand annual cost:

• Example charge 49.99 EUR billed monthly equals approximately £43.00 per month - annual cost 12 x £43.00 = £516.00 per year.
• Example charge around 8 USD billed monthly approximates £6.50 per month - annual cost 12 x £6.50 = £78.00 per year.
• Example repeated charge 220 PLN per month approximates £48.00 per month - annual cost 12 x £48.00 = £576.00 per year.

These examples show potential yearly savings between £78.00 and £576.00 depending on the charged amount. To get exact savings calculate: monthly price x 12. If you are charged unexpectedly, request a refund for the first subscription order within 30 days as stated in Liven's refund policy located at https://liven.store/policies/refund-policy.

Key UK consumer law

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide a 14-day cooling-off period for distance contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects against unfair contract terms.

Auto-renewal and difficult cancellation

The Competition and Markets Authority (CMA) treats unclear auto-renewal and hard-to-cancel subscriptions as potential unfair practices. If you cannot cancel through the method used to subscribe, use your device store (App Store or Google Play) or the website cancellation flow. If Liven charged after you cancelled, gather proof of cancellation and escalate.

How to escalate

1) Complain to Liven first by email to [email protected] or [email protected]. 2) If unresolved, get guidance from Citizens Advice. 3) For qualifying credit card payments use Section 75 or request a chargeback through your card issuer. 4) If contractual or consumer law breaches persist, cite the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 when escalating.

Check access and final charges

After cancellation your access remains until the end of the current billing period. Keep screenshots of the cancellation confirmation and any confirmation email. Check your bank or payment method for the final charge and compare dates.

Data and account re-activation

If you want to retain your account data, ask support if data will be preserved. To re-activate you usually sign in and resubscribe. Keep your account email and password secure.

Requesting refunds

Liven's published refund policy permits refunds for the first subscription order if requested within 30 days of delivery; refunds are issued for product price only and exclude shipping, sales tax and import duties. It takes 5 to 10 business days to receive an approved refund. For details see https://liven.store/policies/refund-policy.

Use this checklist to make cancellation smooth and to protect your rights.

• Log in to your account and follow Profile > Settings > Membership > Cancel and save the on-screen confirmation.
• If you subscribed via Apple or Google, cancel via your device subscriptions settings and keep confirmation.
• Save emails or screenshots proving cancellation and the date/time stamp.
• Check bank statements for unexpected charges and note transaction dates and merchant names.
• If you want a refund for the first subscription order, contact [email protected] within 30 days of delivery and reference the refund policy.
• If charges continue after cancellation, contact your card issuer for chargeback or Section 75 if eligible.
• If you need to send postal cancellation, use the registered postal address: Liven, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep certificate of posting.