Cancel Localize Mobi the easy way

Service overview

Localize Mobi (localize.mobi) is a paid online service that claims to locate a mobile phone by number. The service offers a short paid trial followed by a monthly subscription. The primary access point and account management are provided on the website.

How customers sign up

Users create an account on localize.mobi, pay a trial fee, then are converted to a monthly subscription unless they cancel automatic renewal. Localize Mobi uses online billing and account settings for subscription control.

Company facts

For the official site and account pages visit Localize official site.

Web - cancel inside your account

1. Open https://localizejs.com/ and log in to your localize.mobi account.
2. Go to Account or Billing in the menu.
3. Select Cancel Subscription or Turn Off Automatic Renewal and confirm the cancellation.
4. Save a screenshot of the confirmation page and any confirmation email.
5. If you cannot access your account, proceed to email [email protected] with your full name, email used to register, and last four digits of the payment card.

iOS - cancel via Apple if you subscribed on iPhone

1. Open the App Store on your iPhone, tap your profile, then Subscriptions.
2. Find the Localize Mobi subscription and tap Cancel Subscription. If you cannot find it, check other Apple IDs.
3. Take a screenshot of the subscription status showing cancellation.
4. If you cannot cancel through Apple, email [email protected] and state you cancelled via Apple and request written confirmation.

Android - cancel via Google Play if you subscribed on Android

1. Open Google Play Store, tap your profile, then Payments and Subscriptions, then Subscriptions.
2. Select Localize Mobi and tap Cancel Subscription.
3. Save a screenshot of the cancelled subscription screen.
4. If cancellations via Play are not possible, email [email protected] with account details and evidence.

Email - cancel by support request

1. Compose an email to [email protected] with subject: Cancel Subscription and Refund Request (if applicable).
2. Include full name, registered email, date of initial payment, amount paid, and last four digits of the card used.
3. Ask for written confirmation of cancellation and any refund eligibility.
4. Keep a copy of the sent email and any replies.

Post - cancel by registered letter

1. Send a registered or recorded-delivery letter to Localize Mobi, Crown Way, CF14 3UZ Cardiff, United Kingdom with a clear statement: Cancel my subscription effective immediately.
2. Include name, registered email, date of birth (if used on account), and last four digits of the payment card.
3. Keep the postal receipt and photograph the letter contents before sending.

For account access and general pages use the official site.

Moving or change of residence

Rule - Localize Mobi does not publish territory-based termination rules. If a move prevents you from using the service, you may still cancel through your account or by contacting support. Required proof documents - proof of address change such as a utility bill or tenancy agreement if Localize Mobi requests it. Applicable law - Consumer Rights Act 2015 for service performance if the service cannot be provided;

Price increase

Rule - If the subscription price or renewal terms increase, you can normally cancel before the changed terms take effect. Localize Mobi has no publicised dedicated price-increase policy. Required proof documents - a screenshot or email that shows the old and new price or notice of price change. Applicable law - Consumer Contracts Regulations 2013 and CMA guidance on auto-renewal and unfair contract terms.

Death of the subscriber

Rule - Localize Mobi has not published a policy for death of a subscriber. Executors or next of kin should contact [email protected] and provide a death certificate and proof of authority. Required proof documents - death certificate and proof of executor role or probate documentation. Applicable law - Consumer Rights Act 2015 for contract performance and termination by the estate.

Legitimate grounds / service failure

Rule - If the service is not performed with reasonable care and skill, the Consumer Rights Act 2015 applies; you can demand correction, repeat performance or termination and refund. Localize Mobi does not list specific accepted legitimate grounds in published materials. Required proof documents - screenshots, timestamps, payment receipts, evidence of failed location results or technical failure. Applicable law - Consumer Rights Act 2015.

End of commitment and cooling-off period

Rule - You have a 14 calendar day cooling-off period for most online contracts under the Consumer Contracts Regulations 2013. If you requested immediate access to the digital service and gave express consent to begin the service during the cooling-off period, you may lose the right to a refund for the period used. Required proof documents - payment date and evidence of use during the 14 days. Applicable law - Consumer Contracts Regulations 2013.

Before you cancel: negotiate

Retention offers known - There are no reported, documented retention or discount offers published by Localize Mobi. Customer reports do not record successful retention discounts. How to ask - Email [email protected] and state that you will cancel unless offered a waiver or reduced rate; include your account email and the date of your next renewal. Suggested wording: "I wish to cancel my subscription unless a refund or reduced monthly fee is offered. Please confirm cancellation or propose a retention offer within 7 days." Save all replies.

What cancelling saves you

Current monthly price - £49.80. Yearly cost if not cancelled - 12 x £49.80 = £597.60 per year.

Math shown - £49.80 x 12 = £597.60.

Trial cost - £0.89 for one day.

Reported unexpected charge examples from customers: £49.88, £49.80, £39.95, £45.00, £21.11. These figures are taken from customer reports and reviews.

Cheapest publicly documented alternative - No competitor with a publicly disclosed comparable monthly price in GBP is published in the available research. Some competitors provide custom quotes. Examples of alternative providers for localization or tracking-type services are listed in the competitors block; contact them for exact pricing.

Key UK consumer law

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill. The Consumer Contracts Regulations 2013 give a 14 calendar day cooling-off right for most online contracts. The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices.

What you can do if Localize Mobi refuses to cancel or refund

Step 1 - Complain to Localize Mobi via account, email [email protected] or registered post and keep proof. Step 2 - If no satisfactory response, contact Citizens Advice and Trading Standards to report an unfair trading practice. Step 3 - For card payments, request chargeback from your payment provider and consider Section 75 if paid by certain credit cards. Step 4 - If the amount or sector applies, escalate to the relevant ombudsman. Save all evidence including dates, screenshots, emails and bank statements.

Confirm cancellation and save proof

After cancelling online, take screenshots of any on-screen confirmation, save confirmation emails and note the date and time. If you cancelled by email, keep the sent message and any reply.

Check final billing and request refund if eligible

If you cancelled within 14 days of payment and meet the refund criteria in Localize Mobi help information, request a refund via the Help Center form referenced in Localize's refund policy or email [email protected]. The published refund right is within 14 calendar days from the payment date. Keep bank statements and dispute charges with your bank if unauthorised charges continue.

Account access and data

If you want data removed, request account deletion by emailing [email protected] and ask for confirmation of data removal. If you are unable to log in, state this clearly and attach proof of identity if requested. Keep copies of any data removal confirmation.

Re-activation

To re-activate a cancelled subscription, log in to your account and re-subscribe. There is no publicly disclosed re-activation fee beyond the published subscription price.

Follow this checklist after you decide to cancel or after you have cancelled but need to manage follow-up tasks.

• Log in to your account at localize.mobi and cancel in Billing - save a screenshot of the confirmation.
• Disable automatic renewal at least 24 hours before your next renewal date.
• If you paid within 14 days and seek a refund, submit a refund request through the Help Center or email [email protected] immediately and state payment date and amount.
• Keep receipts and bank statements showing payments: examples include £0.89, £49.80, £49.88, £39.95, £45.00 and £21.11 where applicable.
• If charges continue after cancellation, contact your bank for chargeback and contact Citizens Advice and Trading Standards.
• If you cannot log in, send a registered letter to Localize Mobi, Crown Way, CF14 3UZ Cardiff, United Kingdom requesting cancellation and keep the postal receipt.