Cancel Love Strive the easy way

Service overview

Love Strive is a relationship-assessment and coaching platform that provides love language tests, relationship insights and subscription content to couples. The service is categorised as professional-services focused on communication and relationship skills.

Main features

Love Strive offers an online assessment, personalised results and subscription content. Users access additional exercises and ongoing guidance via a subscription model purchased on the website or through app stores.

Company facts

Web account cancellation (recommended start)

1. Open your account at the Love Strive website.
2. Go to Account or Billing and locate the subscription or billing section.
3. Choose Cancel subscription or follow prompts in the Cancellation Bot.
4. Keep a screenshot of the on-screen confirmation and the confirmation email.
5. If the web page is blank or fails, try another browser or use the Cancellation Bot or app-store method.

iPhone or iPad (Apple) cancellation

1. Open Settings on your iPhone or iPad.
2. Tap your name at the top, then Subscriptions.
3. Find Love Strive in the list and tap Cancel Subscription.
4. Save the Apple confirmation email or screenshot.

Android cancellation via Google Play

1. Open Google Play Store app.
2. Tap your profile icon, then Payments & subscriptions, then Subscriptions.
3. Find Love Strive and tap Cancel subscription.
4. Save the Google Play confirmation receipt.

Using the Cancellation Bot

1. From the Love Strive help pages open the Cancellation Bot link (or follow the account prompts).
2. Enter the email address used to subscribe and the confirmation code sent to that email.
3. Follow the Bot steps to cancel and save the Bot confirmation.

Email or post cancellation

1. Email [email protected] with subject "Cancel subscription" and include your account email and order details.
2. For registered post, send a letter to Love Strive, Crown Way, CF14 3UZ Cardiff, United Kingdom with account details and request cancellation by return.
3. Keep the email or the registered post receipt as proof.

If the web page shows a blank screen

1. Try a different browser, clear cache, or use a private window.
2. If the issue persists, use the app-store cancellation route or email [email protected] and quote the issue.
3. Document the blank screen with a screenshot and timestamp.

Official cancellation steps are summarised on Love Strive Help: Canceling your subscription.

Moving / Moving

If you move country and the service is not available in your new country, provide proof such as a utility bill, tenancy agreement or official change of address. Love Strive does not publish a formal relocation policy; use [email protected] to request cancellation and include the proof document.

Applicable law: Consumer Rights Act 2015 - services must be performed with reasonable care and skill when a refund or remedy is requested for poor service.

Price increase

If Love Strive increases a subscription price mid-term, cancel if you do not accept the change and request a refund for charges made after the effective date. Provide screenshots of the price increase notice and billing statements. Love Strive pricing details vary by platform and region; send evidence to support for review.

Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 where contract terms change during the subscription.

Death of subscriber

Immediate cancellation is permitted on proof of death. Provide a copy of the death certificate and account details to [email protected]. State the request clearly and ask for confirmation and refund where applicable.

Legitimate ground accepted by Love Strive (service research)

Love Strive accepts the following legitimate grounds for refund or cancellation as reported in their policy and help pages: Trial period refund eligibility (first-time trial refunds), Service unavailability exceeding 24 consecutive hours, Technical issues preventing core feature access reported within 30 days, Billing errors including duplicate charges, and legal requirements. Provide evidence such as downtime logs, screenshots of errors, billing statements, and dates. Exact procedures are set out in the refund policy.

Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

End of commitment

If your subscription had a minimum term and that term ends, cancel via the account page or app-store controls before the next renewal date. Love Strive does not publish a standard minimum commitment period; check your order confirmation or app-store receipt for any fixed term.

Applicable law: Consumer Contracts Regulations 2013 regarding contract formation and cancellation rights.

Cooling-off period

Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period for most online or off-premises contracts. For digital content the right to a refund is lost once download or streaming starts with your express consent. If you accepted immediate access to digital content from Love Strive, you may have waived the right to a full refund for digital content already used. Provide the original order confirmation and any consent forms when requesting a refund.

Applicable law: Consumer Contracts Regulations 2013.

Before you cancel - negotiate

Customer service at Love Strive has responded to reviews and sometimes issued refunds after contact. There are no published retention discounts or downgraded plan offers listed in the help pages. To ask for a retention offer or refund:

1. Email [email protected] with your account email, order ID and reason for cancelling.
2. Quote any unwanted charges and request a refund for specific dates.
3. If you paid via Apple or Google Play, state that platform and attach the receipt.
4. Mention documented technical issues or duplicate charges where relevant.

What cancelling saves you - yearly saving examples

Use these observed reported prices to compute yearly savings.

• If charged £14.99 per month: 14.99 x 12 = £179.88 per year.
• If charged £19.99 per month: 19.99 x 12 = £239.88 per year.
• If charged £12.99 per week: 12.99 x 52 = £675.48 per year.

Cheapest real alternative from competitors in the research: Practice Hub at £39 per month. Annual cost example: 39 x 12 = £468 per year. Compare to observed Love Strive charges to evaluate savings.

Key UK consumer laws

Services in the United Kingdom are covered by the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill, and by the Consumer Contracts Regulations 2013 which provide a 14-day cooling-off period for many online contracts. Digital content exception: if you consented to immediate access, the right to cancel may not apply.

Auto-renewal and hard-to-cancel subscriptions

The Competition and Markets Authority (CMA) considers unclear auto-renewal and hard-to-cancel subscriptions to be potentially unfair. If Love Strive makes cancellation difficult, gather evidence of the issue and complain in writing to the company first.

How to escalate a dispute

1. Complain to Love Strive via support email or the official contact form. 2. If unresolved, get advice from Citizens Advice and consider a chargeback via your card issuer or Section 75 protection for qualifying credit card payments. 3. If the dispute relates to regulated sectors, contact the relevant ombudsman. For unauthorised or duplicate charges see the Love Strive help on unauthorised subscriptions: I didn't authorize a subscription.

Official Love Strive help links

For refunds and exact procedures consult Love Strive Refund Policy: Refund policy. For contact options see: Contact Love.

Check your final bill and access

After cancellation you retain access until the end of the paid period. Verify your bank or card statement for any further charges. If a charge occurs after cancellation, collect proof and contact support.

Request data deletion and account closure

To remove personal data, contact [email protected] and request account deletion. Keep the support reply as proof. Love Strive does not publish a specific data-deletion turnaround time in its help pages.

Re-activation

If you decide to re-subscribe later, re-activation is done by purchasing again through the website or the app store used originally. Ask support for help if you cannot re-activate.

Support and contact details are available via the official contact page: Contact Love.

Immediate actions

Follow these items in order to stop charges and preserve evidence.

• Cancel via the account page or app-store subscriptions before the next billing date.
• Save confirmation emails, screenshots and receipts.
• Check your bank statement for the next 60 days for unexpected charges.

If you need a refund or escalation

• Email [email protected] with order ID, dates and evidence of the problem.
• If no reply within 7 days, contact your card issuer for a chargeback or Section 75 claim (credit card) with the documentation.
• If the issue involves a hard-to-cancel subscription or misleading renewal, contact Citizens Advice and consider a complaint to the CMA.