Cancel Marketing Ninja the easy way

Service overview

Marketing Ninja provides digital marketing education, tools and coaching aimed at entrepreneurs and professionals. The service markets features such as unlimited websites, funnels, landing pages, CRM, social planner and integrated messaging tools.

Who uses it

Target customers are entrepreneurs and professionals who need support with sales process automation, AI implementation and marketing campaign management.

Company facts

Cancel via the welcome email (fastest)

1. Open the welcome email you received when you signed up.
2. Find and click the cancellation or unsubscribe link inside that email.
3. Follow the on-screen steps to confirm cancellation.
4. Keep a copy or screenshot of any confirmation message; if no confirmation appears, capture the final page for your records.

Cancel via the FAQ page

1. Open the Marketing Ninja FAQ page. For official guidance see the FAQ.
2. Follow the step-by-step cancellation instructions shown there or use the provided link.
3. Retain a screenshot of confirmation or the FAQ text you used as evidence.

Cancel by contacting Support

1. Locate the support contact method on the site or within your account area.
2. Send a clear written request to cancel with your account email, full name and subscription details.
3. Save the outbound email and any reply as proof. If no reply within a reasonable time, proceed to registered post or escalation.

Cancel by post (registered letter)

1. Write a signed cancellation letter including your full name, account email, subscription start date and request to cancel immediately or at the next renewal.
2. Send it by registered post to: Marketing Ninja, 12 King Street, BS1 4EF Bristol, United Kingdom.
3. Keep the proof of posting and any delivery receipt as your record.

Moving - change of country or relocation

Marketing Ninja has not published a specific policy accepting relocation as an automatic ground for immediate termination without notice. If you need to cancel because you move, provide a copy of official proof of address change such as a tenancy agreement or utility bill showing the new address, and request cancellation via email or registered post.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - cooling-off rights may apply for recent online purchases.

Price increase

If Marketing Ninja increases its prices during your contract, check your contract terms for any price-change clause. Marketing Ninja has not published a public exceptional rule for unilateral price increases. Provide the new invoice showing the price change and the previous invoice as proof, and request cancellation if you do not accept the increase.

Applicable law: Consumer Rights Act 2015 regarding unfair contract terms; regulators such as the CMA may consider unclear automatic increases unfair.

Death of the subscriber

Marketing Ninja has not published a dedicated bereavement policy. To cancel for this reason, send a copy of the death certificate and proof of authority (executor or next of kin), and request account closure by registered post or support contact.

Applicable law: Consumer Rights Act 2015 - contracts can be terminated by the estate.

Legitimate ground (contract breach or poor service)

Marketing Ninja's refund policy allows a complaint to Support for dissatisfaction; refunds are investigatory and limited to the most recent payment. If the service has not been provided with reasonable care and skill, you may seek termination and remediation under the Consumer Rights Act 2015. Evidence to supply: screenshots, timestamps, correspondence, usage logs where available.

Applicable law: Consumer Rights Act 2015 - reasonable care and skill.

End of commitment

If your contract reaches its minimum term, you must give the written notice required by the contract. Research shows a written notice period of 30-90 days after minimum term for some contracts; for rolling contracts a 30 day notice period applies. Send a written cancellation by email or registered post and keep proof of sending.

Applicable law: Contract terms and Consumer Rights Act 2015.

Cooling-off period (14 days)

For contracts concluded online or off-premises, you have a 14-day statutory cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If digital content has been supplied and you gave express consent to start the service, the digital content exception may apply and the right to a full refund may be limited. For EU customers, Marketing Ninja notes a 14-day right to withdraw for new purchases; this does not apply to subscription renewals.

Applicable law: Consumer Contracts Regulations 2013.

Before cancelling - negotiate

Research does not show publicly advertised retention discounts or standard retention packages from Marketing Ninja. To request an offer, send a single written message to Support including your account email, reason for cancellation and a request for a retention offer or discount. Ask for terms in writing and a deadline to accept. Keep all replies as proof.

What cancelling saves you - yearly math and alternatives

Marketing Ninja standard price: £29.90 per month. Annual cost calculation: 29.90 x 12 = £358.80 per year.

Marketing Ninja biweekly plan estimate: stated as a biweekly fee that converts to a monthly estimate of £29.98, annual cost: 29.98 x 12 = £359.76 per year.

Cheapest competitor from research: Addy at £300 per month. Annual cost for Addy: 300 x 12 = £3,600 per year.

Net comparison example - cancelling Marketing Ninja and moving to Addy increases yearly spend by 3,600 - 358.80 = £3,241.20.

Concrete prices shown: Marketing Ninja £29.90/month (£358.80/year), Marketing Ninja biweekly equivalent £29.98/month (£359.76/year), Addy £300/month (£3,600/year), mDOS £300/month (£3,600/year), WRise £995/month (£11,940/year).

Key United Kingdom consumer law

Your main statutory protections are the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The Competition and Markets Authority (CMA) monitors unfair subscription and auto-renewal practices. For the 2024 statutory updates consult the Digital Markets, Competition and Consumers Act 2024.

Cooling-off, refunds and unfair terms

The Consumer Contracts Regulations 2013 give a 14-day cancellation right for most online purchases. The Consumer Rights Act 2015 requires services to be supplied with reasonable care and skill and prevents disproportionate cancellation penalties. The CMA treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair.

How to escalate

Step 1: complain to Marketing Ninja Support using the methods above and keep copies. Step 2: if unresolved, get advice from Citizens Advice and contact Trading Standards or the CMA. Step 3: for card payments over £100 and under £30,000 consider a Section 75 claim or request a chargeback through your card issuer.

Useful legal references

Online sources: Consumer Contracts Regulations 2013, Digital Markets, Competition and Consumers Act 2024.

Access and final billing

When you cancel, access typically continues until the end of the paid period and no further fees will be charged after that period ends. If you request a refund, Marketing Ninja will investigate dissatisfaction and may refund the most recent payment only, resulting in immediate cancellation of access.

Data and account closure

Export any data you need immediately after cancelling or before your subscription ends. Request data export and deletion by contacting Support in writing. Keep copies of exported data and all correspondence.

Reactivate or sign-back

If you want to rejoin, you will need to create a new subscription unless Marketing Ninja offers a reactivation path in writing. There is no public information of an automatic reactivation feature.

Use this checklist to cancel and protect yourself after cancelling Marketing Ninja.

• Find the welcome email and click the cancellation link; take a screenshot of confirmation.
• If no welcome link, follow the steps on the FAQ and save a screenshot.
• Send a written cancellation request by email or registered post to Marketing Ninja, 12 King Street, BS1 4EF Bristol, United Kingdom and keep proof of sending.
• Check your bank statements and card for charges of £29.90 or £29.98 and save evidence of any unexpected charge.
• If you want a refund within 14 days of purchase, cite the Consumer Contracts Regulations 2013 and request a full refund unless digital content exception applies.
• If Support refuses an entitled refund, complain to Citizens Advice, Trading Standards or the CMA and consider Section 75 or chargeback if you paid by card.