Cancel Max the easy way

Service overview

MAX provides commercial vehicle subscription and on-demand hyperlocal delivery services targeted at drivers and small fleets in Africa. For UK users and customers, Max maintains a UK contact address and specific UK cancellation processing rules.

Who uses Max

Target users are commercial drivers, delivery operators and small fleet managers seeking electric or low-emission vehicles and short-term subscription access rather than long-term ownership. Max operates as a private company founded in 2015 with headquarters in Lagos, Nigeria.

Company facts

Web / App cancellation

1. Log in to your Max account on the website or open the Max app.
2. Open Account or Settings and locate Subscriptions or Memberships.
3. Select Cancel membership or Manage subscription and follow the prompts to confirm cancellation.
4. Save a screenshot of the final confirmation screen and any cancellation reference number.

iOS cancellation

1. If your Max subscription is billed by Apple, open Settings on your iPhone.
2. Tap your name, then Subscriptions, then select Max and tap Cancel Subscription.
3. Keep the Apple confirmation email or screenshot from Subscriptions as proof.

Android cancellation

1. Open the Google Play Store app, tap the profile icon then Payments and subscriptions then Subscriptions.
2. Select Max and tap Cancel subscription, then follow the prompts.
3. Keep the Google Play confirmation email as proof.

Phone cancellation

1. Find Max support phone details in your account or documentation; phone number is not publicly disclosed by Max.
2. Call and clearly state you wish to cancel your subscription and request a cancellation reference number or confirmation email.
3. Record the date and time of the call and request follow-up email confirmation.

Email cancellation

1. Send an email from the account holder address to Max support stating your full name, account ID and request to cancel immediately.
2. Request a written confirmation and a refund calculation if within cooling-off rights.
3. Keep the sent email and any reply as evidence.

Post cancellation (Registered / Recorded Delivery)

1. Write a short signed letter with your full name, account ID, date of birth if required and clear instruction: "Please cancel my subscription immediately."
2. Send the letter by Recorded Delivery to: Max, 18c Meridian East, Meridian Business Park, LE19 1WZ Leicester, United Kingdom.
3. Keep the Recorded Delivery receipt and allow 3-5 business days for processing plus transit time as proof.

Moving abroad or no longer a UK resident

If you are no longer a UK resident, Max accepts cancellation within the 3-month minimum term with proof of change of residence. Required proof: a copy of a new address or immigration document showing non-UK residence uploaded in the app or included with your cancellation letter. Applicable rule: Max accepts non-UK residency as a legitimate ground per company policy in research.

Price increase

If Max increases a recurring subscription price you did not expressly agree to, you may cancel without penalty. Required proof: notice of price increase from Max or copy of new billing showing higher amount. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for changes to contract terms related to price and renewal rights, and general protections from unfair contract terms under the Consumer Rights Act 2015.

Serious illness or lack of capacity

Research lists serious physical or mental health condition or lack of mental capacity as a legitimate ground to cancel within the 3-month minimum. Required proof: medical certificate or supporting documentation uploaded through the app or included with the cancellation request.

Financial hardship (bankruptcy, IVA, DRO)

Max accepts financial hardship including bankruptcy, individual voluntary arrangement or debt relief order as grounds to cancel within the 3-month minimum term. Required proof: insolvency notices or official documentation provided through the app or by post.

Death of the subscriber

Estate executor or next of kin should contact Max and provide a death certificate and proof of authority to act to request cancellation and final billing. Applicable law: Consumer Contracts Regulations 2013 for refunds on services not received where cancellation is valid.

End of minimum commitment

After the 3-month minimum commitment expires, you may cancel with no notice period and no penalty apart from any outstanding fees for optional items such as a Railcard. Required proof: not applicable; cancellation through account or by letter is sufficient.

Cooling-off period (14 days)

For online or off-premises contracts, you have a 14-day cooling-off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 starting the day after the contract is entered into. If you requested services during the cooling-off period and then cancel, Max can charge for services supplied up to the cancellation date. Relevant law: Consumer Contracts Regulations 2013 and the Digital Markets, Competition and Consumers Act 2024 cooling-off provisions at 2024 Act.

Before you cancel - negotiate

Research shows Max does not publicly publish standard retention offers. There are no reported retention discounts or specific offers available in public sources. How to ask: contact Max support by phone, email or in-app chat and state you want to cancel and would like to keep the service if a lower price or a temporary pause is offered. Request written confirmation of any offer and its expiry date.

What cancelling saves you - price math and alternatives

Example annual savings if you cancel the UK streaming-style Max plan priced at £4.99 per month: £4.99 x 12 = £59.88 per year.

If you are on Monzo Max personal plan at £19 per month, annual cost is £19 x 12 = £228 per year. Monzo Max Family at £23 per month is £23 x 12 = £276 per year.

Cheapest real alternative from competitors in research: Experi at £9 per month is £9 x 12 = £108 per year. Vupiy costs £12 per month which is £12 x 12 = £144 per year. Keepr base price is £9 per month which is £9 x 12 = £108 per year. Thistle is £9 per month which is £9 x 12 = £108 per year.

Concrete example: cancelling Monzo Max at £19 per month saves £228 per year versus switching to Experi at £9 per month which would cost £108 per year, net saving = £228 - £108 = £120 per year.

Key UK consumer laws

Your cancellation and refund rights are protected by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and by the Consumer Rights Act 2015 for service quality and unfair contract terms. The Digital Markets, Competition and Consumers Act 2024 introduced clearer cooling-off rights for subscription contracts and rules on unfair renewal charges.

Cooling-off and refunds

Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period for services bought online or off-premises. Traders must refund payments within 14 days of being informed of cancellation. See Consumer Contracts Regulations 2013 and the Citizens Advice guidance at Citizens Advice.

What to do if Max refuses or delays

First escalate to Max support in writing and keep evidence. If unresolved, seek help from Citizens Advice and consider chargeback through your card issuer for qualifying card payments or Section 75 for payments over £100 and under £30,000. For serious disputes about subscription renewal practices consider reporting to the Competition and Markets Authority or seeking a sector ombudsman where relevant. The Digital Markets, Competition and Consumers Act 2024 requires traders to supply an end of contract notice and refund overpayments under section 261 at section 261.

Check final bill and refund timing

After cancellation, confirm whether a refund is due and when it will be processed. Under Consumer Contracts Regulations 2013 refunds must be issued within 14 days of notice of cancellation. Keep any confirmation email or recorded delivery receipt as proof.

Access to service and data retention

Confirm if access continues until the end of the paid period or is terminated immediately. Request a copy of any personal data Max holds about your account if you need it for tax or recordkeeping. If you plan to return, ask about reactivation fees or waiting periods.

Follow this concise checklist to cancel Max and protect your rights.

• Find your account ID and billing details in the Max app or website.
• Decide your cancellation channel: web/app, email or Recorded Delivery to the UK address.
• If using post, send a signed letter by Recorded Delivery to Max, 18c Meridian East, Meridian Business Park, LE19 1WZ Leicester, United Kingdom and keep the receipt.
• Keep screenshots, emails and Recorded Delivery receipts as proof.
• If within 14 days of signup, request your cooling-off refund and note that services used during the 14 days may be deducted from the refund.
• If Max does not respond, escalate to Citizens Advice and consider payment chargeback or Section 75 if eligible.