Cancel Midjourney the easy way

Service description

Midjourney is an AI image generation service that creates images from text prompts. It is used by artists, designers and hobbyists for creative image production and concept exploration.

How people use it

Users run prompts to generate images using different operational modes such as Fast GPU time and Relax mode. Subscriptions allocate Fast GPU time per plan, with unlimited Relax mode on higher tiers.

Key product facts

Midjourney is managed via a web account and Discord integration and sells tiered subscriptions that charge in US dollars. Cancellation and refund rules are documented in their support site.

Web - Manage Subscription Page

1. Open your browser and sign in to your Midjourney account.
2. Go to the Manage Subscription Page in account settings or use the official cancellation guide.
3. Click the 'Cancel Plan' button and follow on-screen prompts.
4. If a refund option appears, follow the refund steps during cancellation.
5. Keep a screenshot of the cancellation confirmation and any emails.

iOS and Android (mobile web)

1. Open the mobile browser and log in to your Midjourney account.
2. Open the Manage Subscription Page and select 'Cancel Plan'.
3. If your payment came through App Store or Play Store, check the respective store subscription settings; Midjourney documentation emphasises account cancellation via the Manage Subscription Page.
4. Save a screenshot of the confirmation.

Email and support pages

1. Billing-specific help is available on Midjourney's Billing Support hub: Billing Support.
2. If you cannot cancel online, submit a request through the help center or contact the support route indicated on billing pages.
3. Save any email replies as proof.

Post

1. Prepare a registered letter stating your account details, the request to cancel and the date you sent it.
2. Send to Midjourney, 27 Clements Lane, EC4N 7AE London, United Kingdom.
3. Keep proof of postage and delivery receipt.

Moving abroad or change of residence

If you move, Midjourney does not publish a specific relocation cancellation policy. To cancel, use the Manage Subscription Page. Provide proof of address change only if requested by support. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

If Midjourney raises prices, UK consumers have rights under the Subscription Contracts Act 2024 and the Consumer Contracts Regulations 2013 regarding renewals and renewal cooling-off notices. If you cancel because of a price rise you should notify Midjourney via Manage Subscription Page and retain a copy of any renewal notice sent by the trader. Required proof: copy of the renewal or price increase notice if supplied.

Death of the subscriber

Midjourney does not publish a death policy. For accounts of deceased customers contact Midjourney support and provide a death certificate and proof of right to act for the estate if access or account closure is required. Applicable law: Consumer Rights Act 2015 for unfair contract terms and obligations.

Legitimate grounds (fraud, suspension, breach)

If your account is suspended or terminated for breach of Terms of Service, Midjourney excludes refund eligibility per their refund guidance. Required proof: account details and any correspondence relating to suspension. Reference: Midjourney Terms of Service.

End of commitment or subscription period

There is no minimum commitment period; cancel any time from Manage Subscription Page. Cancellation is effective at the end of the billing period. Required proof: cancellation confirmation or screenshot.

Cooling-off right

Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 consumers have a 14-day cancellation right for distance contracts. If you accept immediate digital delivery you may lose the right to a refund under the Regulations. The Subscription Contracts Act 2024 adds renewal cooling-off protections. Required proof: order date and any consent given for immediate supply. Applicable laws: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; Subscription Contracts Act 2024.

Before you cancel: negotiate

Midjourney does not publish retention offers or discounts in its support documents. No public record of a retention discount is available. To request a retention offer, open the Manage Subscription Page, use the billing support channels and mention your desired new monthly price and the date you want the change. Keep all replies as proof.

What cancelling saves you - yearly cost math

Conversion rate used: 1 USD = 0.80 GBP (calculation shown). Midjourney publishes prices in USD; these GBP equivalents are the converted values used here.

Basic - listed $10 monthly: 10 x 0.80 = £8.00 per month. Annual listed $96 equals £76.80. Calculation: £8.00 x 12 = £96.00; annual prepaid price = £76.80.

Standard - listed $30 monthly: 30 x 0.80 = £24.00 per month. Annual listed $288 equals £230.40. Calculation: £24.00 x 12 = £288.00; annual prepaid price = £230.40.

Pro - listed $60 monthly: 60 x 0.80 = £48.00 per month. Annual listed $576 equals £460.80. Calculation: £48.00 x 12 = £576.00; annual prepaid price = £460.80.

Mega - listed $120 monthly: 120 x 0.80 = £96.00 per month. Annual listed $1,152 equals £921.60. Calculation: £96.00 x 12 = £1,152.00; annual prepaid price = £921.60.

Cheapest competitor listed in research: Stargen at £10 per month. If you cancel a Midjourney Basic plan (£8.00 per month) and move to Stargen (£10 per month) you will pay £2.00 more per month: £10.00 - £8.00 = £2.00; yearly difference = £2.00 x 12 = £24.00. For other plans Midjourney remains more expensive: Standard £24.00 vs Stargen £10.00 saves £168.00 per year if you downgrade from Standard to Stargen (calculation: (£24 x 12) - (£10 x 12) = £288 - £120 = £168).

Which laws apply

UK consumer protections relevant to subscriptions include the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Subscription Contracts Act 2024 provides additional renewal cooling-off protections for subscription contracts. The Competition and Markets Authority (CMA) enforces rules against hard-to-cancel subscriptions.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 give a 14-day cancellation right for most distance contracts. Digital content may lose that right where the consumer consents to immediate supply. The Subscription Contracts Act 2024 requires traders to provide a renewal cooling-off notice that explains the right to cancel and refund consequences. Reference: Subscription Contracts Act 2024 and Consumer Contracts Regulations 2013.

How to escalate

First complain to Midjourney using the Manage Subscription Page or Billing Support. If unresolved, get advice from Citizens Advice and contact the CMA or your local Trading Standards office if you believe cancellation is being deliberately obstructed. For card payments, consider Section 75 or chargeback with your card issuer if the transaction qualifies.

Access and content

After cancellation you retain access to subscription features and any remaining Fast time until the end of your billing cycle. Midjourney states that canceling does not delete generated images or account history and private images remain private.

Final billing and refunds

Cancellation is effective at the end of the current billing cycle. A refund option appears automatically during cancellation only if you have used less than 20 GPU minutes in the lifetime of your account. If the refund option is not visible, a refund cannot be provided. Keep screenshots of the cancellation page and any refund prompt.

Re-activation

You can resubscribe at any time by signing in and selecting a plan. Your existing images and history remain linked to your account after re-activation.

Before you cancel, follow this checklist to protect access and any refund rights.

• Log into your Midjourney account and navigate to the Manage Subscription Page.
• Take screenshots of your current plan, billing date and any scheduled plan changes.
• If you have a scheduled upgrade or downgrade, cancel the scheduled change first using the 'Cancel Change' button.
• Click 'Cancel Plan' and save the on-screen confirmation and any email receipts.
• If you believe you qualify for a refund (under 20 GPU minutes used), follow the refund prompt or go to the refund request page: Requesting a Refund.
• If you must send a registered letter, use the address Midjourney, 27 Clements Lane, EC4N 7AE London, United Kingdom and keep proof of postage.
• If support does not respond, contact Citizens Advice and consider a chargeback or Section 75 if eligible.