Cancel Mind Metric the easy way

Core product

Mind Metric is a digital service branded Mindmetrics that offers AI-powered diagnostic tests and advertising performance reporting tools. Products referenced in public materials include one-off ASD and ADHD tests and a recurring subscription with access to a Brain Hub.

Who uses it

The stated target audience is digital marketing teams who need automated reporting and analysis for Google Ads, Meta, TikTok and DV360 campaigns.

Company facts

Web (account) cancellation steps

1. Sign in to your Mind Metric account at the site listed in official references.
2. Open account, subscription or billing settings and look for a Cancel subscription button.
3. If a cancellation confirmation appears, save a screenshot and email confirmation.
4. If you cannot find a cancel option, proceed to the PayPal or card provider route described below.

iOS (App Store) cancellation steps

1. Open Settings on your iPhone, tap your name, then Subscriptions.
2. Find Mind Metric in the list and tap Cancel Subscription.
3. Keep the App Store confirmation email or screenshot as proof.

Android (Google Play) cancellation steps

1. Open Google Play Store, tap your profile icon, then Payments and subscriptions > Subscriptions.
2. Select Mind Metric and tap Cancel subscription.
3. Save the Google Play confirmation email or screenshot.

PayPal cancellation steps

1. Log in to your PayPal account and go to Settings > Payments > Manage automatic payments.
2. Find Mind Metric and cancel the agreement.
3. Download or screenshot the PayPal cancellation confirmation and the transaction history showing future payments stopped.

Phone cancellation steps

1. If a phone number is available on the site, call during listed hours and ask to cancel your subscription.
2. Note the agent name, time and confirmation code if given. If no number is published, use written methods.

Email and post cancellation steps

1. Email: send a clear, dated cancellation request to the support email shown on the site and keep the sent message and any automated reply.
2. Post: send a registered letter to Mind Metric, City Road, EC1V 2NX London, United Kingdom and keep the proof of posting and signed delivery.

Cooling-off (14-day right)

If you bought a digital service online you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. The period starts the day after the contract is made. To use it, send an express cancellation notice and request a full refund. Keep a copy of your notice.

Required proof documents: order confirmation, date of purchase, cancellation notice sent by email or registered post. Applicable law: Consumer Contracts Regulations 2013.

Report not delivered - Money Back Guarantee

Mind Metric offers a Money Back Guarantee for the one-time MindMetric Report fee of $1.99 USD if results are not delivered. They will verify the claim and refund the report fee to the original payment method if validated.

Required proof documents: original payment receipt for the $1.99 report fee and the refund request. Applicable law: Consumer Contracts Regulations 2013 (refund obligations) and company-stated guarantee.

Price increase

If the company raises the subscription price during an ongoing contract, your right to cancel depends on the contract terms. Mind Metric does not publish a clear company policy on unilateral price increases in public materials.

Required proof documents: proof of old price, notification of price increase from Mind Metric, your cancellation request. Applicable law: Consumer Rights Act 2015 regarding clear contract terms.

Death of the subscriber

Cancellation for the death of a subscriber must be arranged by the estate executor. Mind Metric has not published a specific death-handling policy. Use the registered postal address and provide the death certificate when requesting contract termination.

Required proof documents: copy of death certificate, proof of executor status, order details. Applicable law: Consumer Rights Act 2015.

End of commitment

If your subscription has a minimum commitment period that was published at sale, cancel once the commitment ends. Mind Metric has not published a minimum commitment period in available materials.

Required proof documents: original contract terms showing commitment length, date to cancel. Applicable law: Consumer Rights Act 2015.

Legitimate grounds accepted by Mind Metric

From public statements, Mind Metric only explicitly accepts claims under its Money Back Guarantee for the one-time report fee. Other legitimate cancellation grounds are not publicly listed by the company.

Required proof documents: depends on the ground. Applicable law: Consumer Rights Act 2015.

Before you cancel: negotiate

Research does not show any published retention or discount offers from Mind Metric. To request a retention offer or refund, use a calm, dated written request showing your order details and the reason for cancellation. Example request outline: state purchase date, order reference, ask for a refund or a discount to keep the subscription, and set a reply deadline of 14 days. Send by email and registered post where possible and keep copies.

What cancelling saves you - yearly math

Mind Metric monthly subscription: £19.99. Calculation: £19.99 x 12 = £239.88 per year.

One-off ASD/ADHD test fee shown in pricing notes: £15.70 (one-off figure referenced in public pricing conversions).

Cheapest listed competitor from available competitor data: Other Me at £99 per month. Calculation: £99 x 12 = £1,188 per year.

Net effect: cancelling Mind Metric saves £239.88 per year compared with keeping the Mind Metric subscription. Switching to Other Me would increase costs by £948.12 per year (1,188.00 - 239.88 = £948.12).

Key UK laws

The Consumer Rights Act 2015 requires digital services to be performed with reasonable care and skill and prevents unfair contract terms. The Consumer Contracts Regulations 2013 gives a 14-day cooling-off period for most online contracts.

Auto-renewal and unfair practices

The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If the company made cancellation unclear, this can strengthen your complaint.

How to escalate

First complain to Mind Metric in writing. If unresolved, contact Citizens Advice for guidance at Citizens Advice - changing your mind. For qualifying card payments consider Section 75 or ask your card issuer for a chargeback. If the company remains unresponsive keep all evidence and consider reporting to the CMA.

Check access and data

After cancellation check whether your account access continues and whether data is retained. Save any reports and download account data immediately.

Monitor billing

Watch your bank and PayPal statements for two billing cycles to confirm no further charges. If you see a charge, use the cancellation proof and request a refund from Mind Metric or your payment provider.

Re-activation and records

If you want to re-activate later, keep a copy of your original account details. For disputes, keep screenshots, emails, bank statements and registered post receipts as evidence.

Follow this checklist to cancel and protect your rights.

• Identify how you were charged (card, PayPal, App Store).
• Cancel via that payment provider (PayPal or App Store recommended when account options are missing).
• Send a dated written cancellation and keep copies (email and registered post to Mind Metric, City Road, EC1V 2NX London).
• Keep screenshots of account, PayPal or App Store cancellation confirmations.
• Record transaction IDs and dates for any unwanted charges.
• Request refunds in writing and ask for confirmation within 14 days.
• If refund refused, contact your card issuer for chargeback or Section 75 where eligible.
• Escalate to Citizens Advice if necessary: Citizens Advice.