GoForma
£22
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Cancel Modo Mobi the easy way
We generate and send your cancellation letter to Modo Mobi by registered mail
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Preview of your letter
PreviewSender
Recipient
Modo Mobi
Ampthill Road
SG17 5PH Shefford United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of Modo Mobi agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Modo Mobi service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Modo Mobi service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
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Modo Mobi
How to cancel Modo Mobi in the UK, stop recurring £5.99 charges, use SMS STOP or PayPal, and claim a 14-day refund. Trustpilot 1.4/5 shown.
https://modomobi.com
Shefford, United Kingdom
Professional Services
Cancellation at a glance
| Item | Value |
|---|---|
| fastest method (name it + why) | Reply "STOP" to any message from the service shortcode - stops SMS alerts immediately and is documented in the message thread |
| effective delay | Immediate (SMS STOP processed on receipt) |
| notice period | Immediate cancellation for SMS alerts; 14 days for full-refund right after purchase under Consumer Contracts Regulations 2013 |
| cancellation fee (amount or 0) | Not published by Modo Mobi |
| minimum commitment | Not published by Modo Mobi |
| phone + hours | Not published by Modo Mobi |
| postal address for registered letter | Modo Mobi, Ampthill Road, SG17 5PH Shefford, United Kingdom |
What is Modo Mobi
Service overview
Modo Mobi Ltd provides direct carrier billing and digital content services, including SMS alerts, entertainment and health/fitness digital purchases. The company offers one-time purchases and subscription billing according to its payment terms.
How Modo Mobi charges customers
Charges can appear as recurring payments via PayPal or carrier billing. Research shows customers reporting recurring weekly charges of £5.99 in PayPal transactions labelled under Modo Mobi for services described as "access to WOW deals" or similar.
Company facts
| Fact | Detail |
|---|---|
| Legal name | Modo Mobi Ltd |
| Headquarters | London, United Kingdom |
| Founded | 2018 |
| Support email | [email protected] |
| Official terms | Payment terms and Direct carrier billing info |
How to cancel Modo Mobi
| method | steps summary | estimated time | proof obtained | difficulty (Easy/Medium/Hard) |
|---|---|---|---|---|
| Web | Follow cancellation instructions provided on purchase confirmation text or use account page when available; check payment terms | 10-30 minutes | Screen capture of cancellation page or confirmation email (if sent) | Medium |
| iOS (App Store) | Cancel subscriptions via Apple ID subscriptions if purchase was through App Store; if digital content delivered immediately, refund depends on App Store policy | 5-15 minutes | Apple subscription cancellation confirmation email or screenshot | Easy |
| Android (Google Play) | Cancel via Google Play subscriptions for purchases made through Google Play; refunds follow Google Play and UK rights for digital content | 5-15 minutes | Google Play cancellation email or screenshot | Easy |
| SMS | Reply STOP to any message from the service shortcode to stop SMS alerts | Immediate | SMS thread showing STOP sent and service response | Easy |
| PayPal | Log in to PayPal, find the recurring payment or automatic payment, and cancel the subscription in PayPal | 5-15 minutes | PayPal cancellation confirmation email or screenshot | Easy |
| Email / Post | Email [email protected] or send a registered letter to the registered address stating cancellation request | 1-7 days for email reply; 5-14 days for post | Email reply or recorded delivery return receipt | Medium |
Web cancellation
- Check the purchase confirmation text message you received after buying; the cancellation instructions for subscription services are included there.
- If you have an account on the Modo Mobi site, log in and look for subscription or billing settings. Refer to the payment terms page for contractual details.
- Take screenshots of any cancellation confirmation shown on-screen and keep the confirmation message.
iOS cancellation
- Open Settings on your iPhone, tap your name, then tap Subscriptions.
- Find the Modo Mobi subscription and tap Cancel Subscription.
- Keep the Apple confirmation email or screenshot for proof.
Android / Google Play cancellation
- Open Google Play Store, tap Profile, then Payments and subscriptions, then Subscriptions.
- Select the Modo Mobi subscription and Cancel subscription.
- Keep the Google Play confirmation, and remember that refunds follow Google Play rules and UK consumer rights if delivery was immediate.
SMS cancellation
- Open the message from the Modo Mobi shortcode.
- Reply with the single word STOP in the same thread.
- Save the SMS thread as proof that you sent STOP and any reply from the service; this is the fastest way to stop alerts.
PayPal cancellation
- Log in to your PayPal account and go to Settings - Payments - Manage automatic payments.
- Locate the Modo Mobi merchant or recurring payment, then Cancel.
- Save PayPal cancellation confirmation screenshots and emails.
Email and post cancellation
- Email [email protected] with your name, transaction details, and request to cancel.
- For a formal notice send a signed registered letter to Modo Mobi, Ampthill Road, SG17 5PH Shefford, United Kingdom.
- Keep a copy of the sent email, registered post receipt, and any reply you receive.
Cancel by reason
Moving address or relocation
If you move and can no longer receive a service because it is location dependent, provide proof such as a bank statement or utility bill showing the new address and a copy of the account or purchase detail showing the service was location specific. The company must perform services with reasonable care and skill under the Consumer Rights Act 2015.
Applicable law: Consumer Rights Act 2015.
Price increase
If Modo Mobi increases the recurring price during an ongoing subscription and the price increase was not in the original contract, you have the right to cancel the contract and seek a refund for future charges. Provide the original terms or a screenshot of initial price and the notice of increase as proof.
Applicable law: Consumer Rights Act 2015.
Death of the subscriber
Provide a copy of the death certificate and proof of account ownership. The estate or next of kin can request immediate termination and a refund for unused future services where applicable.
Applicable law: Consumer Rights Act 2015.
Legitimate ground - defective or not-as-described service
If digital content is defective, unavailable, or does not perform as stated, you may cancel and obtain a refund even outside the 14-day period. Provide screenshots, recordings, or correspondence showing defects and attempts to fix the problem.
Applicable law: Consumer Rights Act 2015.
End of commitment
If your subscription term ends and you do not want it to auto-renew, cancel it before the renewal date. Keep cancellation confirmation showing the end date.
Applicable law: Consumer Contracts Regulations 2013 and CMA guidance on auto-renewal practices.
Cooling-off period (14 days)
Under the Consumer Contracts Regulations 2013 you have 14 days from the date of purchase to change your mind and obtain a full refund for digital services unless you expressly agreed to immediate delivery and therefore waived the withdrawal right. If you agreed to immediate delivery, you still can request a refund if the content is defective or not as described.
Applicable law: Consumer Contracts Regulations 2013.
Negotiate or save
Before cancelling: negotiate
Reported retention offers from Modo Mobi are not found in the available research. There are no documented standard discount or retention packages reported by customers. To request a retention offer:
- Email [email protected] with your subscription details and reason for staying or leaving.
- Ask explicitly for a reduced rate, trial period, or temporary suspension and request written confirmation of any offer.
- If charges are via PayPal, mention you will escalate to PayPal if no goodwill refund is provided.
What cancellation saves you - concrete calculation
Use your own billed amount to compute savings. Examples from research:
- Weekly subscription charged at £5.99: yearly cost = 5.99 x 52 = £311.48 per year saved by cancelling.
- One-time fitness purchase "Your Fitness Guru": one-off payment £40 saved if you do not repurchase.
- Competitor example - GoForma: £22 per month equals £22 x 12 = £264 per year.
Cheapest real alternative from competitors in the research: Keepr is free for basic features at £0 per month. Choosing Keepr instead of a recurring £5.99 per week subscription saves £311.48 per year; choosing GoForma at £22 per month costs £264 per year.
Legal protections and escalation
Key UK consumer laws
The main laws and regulators that apply to Modo Mobi in the United Kingdom are the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. The Phone-paid Services Authority regulates phone-paid services and direct carrier billing where applicable. The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices.
Your statutory rights
You have a 14-day cooling-off right under the Consumer Contracts Regulations 2013 to cancel most online purchases and receive a refund. For digital content the right can be waived if you agreed to immediate delivery, but refunds are still due if content is defective or not as described under the Consumer Rights Act 2015.
How to escalate
1. Complain to Modo Mobi in writing; keep copies of emails and registered post receipts. 2. If unresolved, contact Citizens Advice for guidance and the Phone-paid Services Authority if the charge relates to phone-paid or DCB services. 3. For card payments, consider Section 75 (if the single transaction is over £100 and under £30,000) or a card chargeback via your bank. 4. If the matter is not resolved, you can consider small claims court; keep all evidence and communicate deadlines in writing.
What to do after cancelling Modo Mobi
Check access and final billing
After cancellation, confirm whether access to any purchased digital content remains and until when. Check your final bill and transaction history to ensure no new charges appear. Keep screenshots of the cancelled subscription and of any confirmation emails.
Data and account deletion
Request account deletion or data export by emailing [email protected] and cite the relevant data protection request. Keep copies of your request and any response. Check the privacy policy at Modo Mobi privacy for details on how they handle personal data.
Re-activation and re-subscription
If you later want to re-subscribe, confirm any new price or introductory offers in writing before purchasing. If you re-subscribe through PayPal or Google Play, verify that a new contract is created and save the confirmation.
Next steps and practical checklist
Follow this checklist to stop charges, document the cancellation and pursue a refund.
- Step 1: Reply STOP to any SMS from Modo Mobi and save the message thread.
- Step 2: Log in to PayPal and cancel any automatic payments to Modo Mobi; save the confirmation.
- Step 3: Email [email protected] with a clear cancellation request and keep the sent email.
- Step 4: If you paid by card and need a refund, contact your card issuer for chargeback or Section 75 where applicable, and keep all transaction IDs.
- Step 5: If you want a paper trail, send a signed registered letter to Modo Mobi, Ampthill Road, SG17 5PH Shefford, United Kingdom and keep the receipt.
- Step 6: If you are within 14 days of purchase, explicitly request a refund citing the Consumer Contracts Regulations 2013.
- Step 7: If Modo Mobi does not respond, contact Citizens Advice and the Phone-paid Services Authority for guidance.
Pros & cons
Pros
Offers direct carrier billing options for digital content as described on the DCB information page.
Provides a one-time purchase option such as the "Your Fitness Guru" program at £40.
Official payment terms acknowledge a 14-day right to change your mind under UK rules.
Cons
Trustpilot rating 1.4/5 with 278 reviews and multiple reports of unexpected recurring charges of £5.99 weekly.
Customers report difficulty contacting Modo Mobi by phone; some found phone numbers non-working.
Refunds outside the 14-day window are reported as difficult to obtain by customers.
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
Keepr
£0
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Provides a free-forever platform for invoicing, time tracking, and expense management for freelancers.
Experi
£0
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Designed specifically for UK freelancers and sole traders, focusing on compliance and cashflow clarity.
Countries where Modo Mobi is available
Modo Mobi is available in many countries. Here are several frequently cited markets:
United Kingdom
Subscription & cancellation
What you should know about Modo Mobi subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Modo Mobi subscription, whichever payment method you use.
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