Cancel Mojo the easy way

fastest method: In-app - Settings > Manage Billing > Cancel Membership. Fast because you cancel inside the app interface and the action is immediate; [email protected] available for confirmation (see official terms).

effective delay: Access remains until the end of the current billing period.

notice period: 0 days to cancel an ongoing subscription; 14 days for withdrawal after purchase under Consumer Contracts Regulations 2013 if you have not consented to immediate access.

cancellation fee: 0

minimum commitment: None

phone + hours: Not published by Mojo

postal address for registered letter: Mojo, 1a Station Road, RM3 0BS Romford, United Kingdom

Overview

Mojo is a mobile-first creative tool and template app that helps users create short social videos and graphics using templates, animated text, stickers and royalty-free assets. The company offers a Free tier and paid plans including Pro and Pro AI.

Main uses

Users adopt Mojo to make quick social posts, marketing clips and branded short-form videos across sports, fantasy, gaming and collectibles contexts.

Company facts

Legal name: Mojo Interactive, Inc.

Headquarters: New York, United States

Founded: 2021

Employees: ~46

Support: [email protected]

method | steps summary | estimated time | proof obtained | difficulty

Web / In-app | Open Mojo app > Settings > Manage Billing > Cancel Membership or use account settings on web; contact [email protected] for help | Not published by Mojo | Not published by Mojo | Easy

iOS (App Store) | In the Mojo app menu select Manage My Subscription > Cancel subscription; refunds handled by Apple if applicable | Not published by Mojo | Not published by Mojo | Easy

Android (Google Play) | Use Google Play subscriptions page to cancel; refunds handled by Google Play support | Not published by Mojo | Not published by Mojo | Medium

Email | Send cancellation or withdrawal request to [email protected]; for withdrawal email subject 'Withdrawal - [Your Account Email]' and include name, account email, subscription date | Not published by Mojo | Not published by Mojo | Easy

Post | Send a registered letter to the postal address below to request cancellation | Not published by Mojo | Not published by Mojo | Medium

Phone | Not published by Mojo - contact via email or in-app support instead | Not published by Mojo | Not published by Mojo | Not published by Mojo

Web / In-app cancellation

1. Open the Mojo app on your device or visit your account area.
2. Go to Settings then Manage Billing or Manage Membership.
3. Select Cancel Membership and follow the confirmation prompts.
4. Keep a screenshot of the confirmation screen and save any confirmation email from [email protected].

Cancel via iOS (App Store)

1. Open the Mojo app and tap the menu (three lines at the top left of the templates page).
2. Select Manage My Subscription and press Cancel subscription.
3. If you want a refund, follow Apple's refund process via Apple's report a problem instructions or visit reportaproblem.apple.com as guided in the app.

Cancel via Android / Google Play

1. Open Google Play Store > Profile > Payments & subscriptions > Subscriptions.
2. Find Mojo and choose Cancel subscription.
3. For refunds, use Google's support and refund processes at https://support.google.com/googleplay as referenced in Mojo's terms.

Cancel by Email

1. Send email to [email protected] with subject 'Cancel subscription - [Your Account Email]'.
2. Include your full name, account email, last four digits of payment method used and subscription start date.
3. Request confirmation and keep the reply for proof.

Cancel by Post

1. Write a registered letter stating you wish to cancel your subscription and include account email and full name.
2. Send to Mojo, 1a Station Road, RM3 0BS Romford, United Kingdom.
3. Keep the postal tracking receipt as proof.

Phone support

1. No phone number is published by Mojo for cancellation; use in-app support, email or post.
2. If you were given a phone number by another channel, request a written confirmation by email after any call.

Cooling-off / Withdrawal within 14 days

If you purchased a digital product or Course you have 14 days to withdraw under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provided you have not consented to immediate access and begun using the content. To withdraw, email [email protected] with subject 'Withdrawal - [Your Account Email]' and include your name, account email and subscription date. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Material service malfunction

If a proven technical defect prevents normal use of core features for more than 72 consecutive hours and you contacted support within 7 days of the outage, you may request a pro-rata refund. Required proof: screenshots, timestamps, support ticket reference and dates of failed service. Source: Mojo terms of use.

Duplicate billing

Mojo states duplicate charges caused by technical error are refundable. Required proof: bank or card statements showing duplicate charges and transaction IDs. Action: contact [email protected] for a full refund.

Unauthorized charges

If you can prove an unauthorized charge, notify Mojo within 30 days. Required proof: bank statement, transaction ID and a declaration that you did not authorise the charge. Mojo's terms permit refunds for unauthorized charges.

Money-back guarantee for Courses

Mojo offers a money-back guarantee for Courses if you complete at least 30% of the course and request a refund within 30 days of purchase. This guarantee is one-time per user and excludes purchases made via Apple's in-app payments. Required proof: course completion evidence and purchase receipt. Source: Mojo terms.

End of commitment or price increase

If Mojo increases the price at renewal, the Digital Markets, Competition and Consumers Act 2024 allows cancelling during an initial and renewal cooling-off period without penalty. To act, cancel via your subscription settings or contact support and quote the renewal and new price. Applicable law: Digital Markets, Competition and Consumers Act 2024 - cooling-off rights. Reference: legislation.gov.uk.

Before cancelling: negotiate

Research does not record specific retention offers publicly available from Mojo. To request a retention offer, email [email protected], state your current plan and ask if a discount, trial extension or annual plan pricing is available. Example request: 'I am considering cancelling my Pro subscription. Are retention rates, a promotional code or an annual upgrade available?' Keep any written offer as proof before cancelling.

What cancelling saves - yearly calculations

Calculate yearly costs and savings using Mojo published prices:

• Mojo Pro monthly: £12.99 x 12 = = £155.88 / year
• Mojo Pro annual: £39.99 / year
• Mojo Pro AI annual: £44.99 / year
• Cheapest competitor (Keepr) monthly: £9 x 12 = £108 / year

Example savings by switching from Mojo Pro monthly to Keepr monthly:

£12.99 x 12 = £155.88 - £108 = £47.88 saved per year.

Example saving switching from Mojo Pro monthly to Mojo Pro annual:

£155.88 - £39.99 = £115.89 saved per year.

Key UK consumer rights

Digital content and services are covered by the Consumer Rights Act 2015 which requires digital content to be of satisfactory quality, fit for purpose and as described. If these standards are breached you may be entitled to repair, replacement or refund under the Consumer Rights Act 2015.

Cooling-off and cancellation

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide a 14-day cooling-off period for most online contracts. For digital content the right is lost if you expressly consent to immediate access and start downloading or streaming. See Mojo's terms for specifics: Mojo terms.

Auto-renewals and escalation

The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If Mojo refuses a lawful cancellation or refunds where due, escalate: first complain to Mojo in writing; then contact Citizens Advice for guidance; consider Section 75 or chargeback via your card issuer for qualifying card payments; or lodge a complaint with an appropriate ombudsman where applicable.

Access and final billing

After cancellation you retain access until the end of the current billing period. Check your final billing date in your account and the refund status if you requested one.

Data and exports

Export or save any templates, projects or assets you need before the subscription expires. If you cannot export, contact [email protected] and request a copy of your account data.

Re-activation

You can re-subscribe via the same channels you used to cancel: in-app, App Store or Google Play. Re-activation may use the then-current price - confirm before re-subscribing.

Use this checklist to cancel with proof and protect your rights.

• Find your billing date and payment method in the Mojo app.
• Cancel via Settings > Manage Billing or via the store where you bought the subscription.
• If cancelling within 14 days and you have not started access, email [email protected] with subject 'Withdrawal - [Your Account Email]'.
• Keep a screenshot of the cancellation confirmation and any emails from support.
• If you paid by card and suspect an unauthorized or duplicate charge, get a bank statement with transaction IDs.
• If you want to send a postal cancellation, use registered post to Mojo, 1a Station Road, RM3 0BS Romford, United Kingdom and keep tracking.
• If a refund is disputed, contact Citizens Advice and consider Section 75/chargeback if eligible.