Cancel Morsia the easy way

Overview

Morsia is a personalised training and nutrition app that delivers workouts, tracking and meal guidance to help users build muscle, lose fat and improve performance. Subscriptions give immediate access to digital content and in-app features.

Main features

The app offers programmed workouts with variations, a countdown timer for sets, progress tracking and meal plans. App reviews praise workout variation and the countdown clock feature.

Company facts

Cancel on the web (Stripe)

1. Open https://www.morsialtd.com/subscribe or the Morsia account billing page.
2. Sign in with the account used to subscribe.
3. Find the subscription or billing section and choose Cancel subscription.
4. Keep the on-screen confirmation or an email confirmation as proof.

Cancel on iOS (Apple App Store)

1. Open Settings on your iPhone or iPad.
2. Tap your name, then Subscriptions.
3. Find Morsia in the list and tap Cancel Subscription.
4. Keep the Apple cancellation confirmation email or screenshot as proof. Apple handles future billing.

Cancel on Android (Google Play)

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon, then Payments and subscriptions, then Subscriptions.
3. Select Morsia and tap Cancel subscription.
4. Save the Google Play cancellation receipt or email confirmation as proof. Google handles future billing.

Cancel by Email

1. Open the Morsia help centre article for contact guidance at support.morsialtd.com.
2. Send a clear request with your account email, subscription ID, and reason for cancellation.
3. Request a written confirmation email and retain it as proof.

Cancel by Post (registered letter)

1. Write a signed cancellation letter including your full name, account email and subscription details.
2. Send by registered post to Morsia, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the postal tracking and signed delivery receipt as proof.

Moving abroad

If you move outside the territory where the subscription is offered, Morsia does not publish a specific relocation cancellation policy. Provide proof of new address such as a utility bill or tenancy agreement. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 if the contract was concluded online.

Price increase

If Morsia increases the subscription price during an ongoing contract, you may have a right to cancel. Provide the original terms and the notice Morsia gave. Applicable law: Consumer Rights Act 2015 for fair contract terms.

Death of subscriber

If the subscriber dies, the estate can cancel the subscription. Provide a copy of the death certificate and proof of account ownership. Applicable law: Consumer Contracts Regulations 2013 and standard contract termination rules.

Technical issues preventing access

Morsia accepts technical issues as a refund exception when access to the product is prevented. Required evidence: screenshots, device logs, communication with Morsia support showing the fault. This is consistent with Morsia's published refund exceptions.

Duplicate or fraudulent payment

Morsia lists duplicate subscription payment due to a technical fault and non-genuine transactions such as card fraud as exceptions eligible for refund. Required documents: bank statements showing duplicate charges or fraud reports submitted to the card issuer.

Non-delivery or incorrect physical order

Morsia states postage will not be refunded for orders returned due to non-delivery or incorrect address; provide courier tracking and return receipt. Applicable law: Consumer Contracts Regulations 2013 for online purchases.

End of commitment

If your paid period ends and you do not want to continue, cancel at least 24 hours before renewal. No special proof is required beyond account access and cancellation confirmation. Applicable law: standard contract and platform terms.

Cooling-off period (14 days)

You have a 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for online contracts. Exception: digital content is excluded from the refund right if you gave express consent to immediate access and the service started. Morsia provides immediate digital access for subscriptions and therefore generally does not offer refunds after the service begins, except where Morsia lists an exception. Applicable law: Consumer Contracts Regulations 2013.

Before cancelling: negotiate

There are no documented retention offers published by Morsia in the available research. To ask for a retention offer, contact Morsia support and request a discount, a temporary freeze or a downgraded plan. Use your account email, state the exact plan and renewal date, and ask for a written offer. Useful link: Morsia help centre.

What cancelling saves you - yearly math

Calculate annual costs for published plans:

• Monthly plan: 12 x £14.99 = £179.88 per year.
• Quarterly plan: £34.99 per quarter x 4 = £139.96 per year (equivalent monthly £11.66).
• Annual plan: £119.99 per year.

Cheapest published alternative among listed competitors: Vupiy annual £120. Comparison examples:

• Cancel Morsia monthly (£179.88) and switch to Vupiy annual (£120): saving = £179.88 - £120 = £59.88 per year.
• Cancel Morsia quarterly (£139.96) and switch to Vupiy annual (£120): saving = £139.96 - £120 = £19.96 per year.
• Cancel Morsia annual (£119.99) and switch to Vupiy annual (£120): saving = -£0.01 per year (cost roughly equivalent).

Key UK consumer laws

Relevant UK laws: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Consumer Rights Act 2015, and the Digital Markets Competition and Consumer Act (May 2024). The Consumer Rights Act 2015 requires services to be provided with reasonable care and skill. The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for many online purchases but exclude digital content once access begins with express consent.

Auto-renewal and reminders

The Digital Markets Competition and Consumer Act (May 2024) requires reminders about ongoing subscriptions and a 14-day period to cancel after a trial or long-term subscription auto-renews. Morsia's published practice: subscriptions automatically renew within 24 hours before the end of the period and auto-renewal can be turned off after purchase; Morsia does not publish a standard reminder procedure.

Escalation steps

1. Complain to Morsia in writing and keep a copy. 2. If unresolved, seek advice from Citizens Advice. 3. For card payments, consider chargeback via your card issuer. Section 75 may apply for credit card transactions over £100 and below £30,000; check eligibility with your card provider. 4. If a regulated ombudsman applies to the sector, follow that route or seek legal advice.

Check access and final billing

After cancellation, check your account to confirm the subscription end date. If you cancelled via Apple or Google, the platform controls future billing. If you cancelled on the web, keep any Stripe receipt or confirmation email. Expect the service to remain active until the paid period ends unless the platform aborts access immediately.

Data and reactivation

Keep a copy of your account email and any exported progress data. Morsia does not publish a precise data-retention period. If you re-subscribe later, your previous data may or may not be restored; request restoration in writing from support.

Refunds and disputed charges

Morsia generally does not offer refunds for digital products once a subscription has started. Exceptions include technical issues preventing access, duplicate payments caused by a technical fault, non-genuine transactions (fraud) and non-delivery issues for physical goods. If you believe you qualify, contact Morsia support with evidence and your payment receipts.

Follow this checklist immediately to avoid unwanted charges and preserve your rights.

• Identify where you subscribed: Apple, Google Play or Morsia web.
• Cancel via the platform used to pay (Apple/Google or Morsia web) following the steps above.
• Save proof: screenshot of cancellation, confirmation email, or postal signed receipt.
• If you want a refund, collect evidence: screenshots of technical faults, duplicate bank charges, or fraud reports.
• If charged after cancellation, contact Morsia support and your card issuer to request chargeback or Section 75 where applicable.
• Record dates: subscription start, cancellation request date and renewal date.
• If you face refusal, escalate to Citizens Advice and state the relevant law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.