Cancel Moyra Web the easy way

Overview

Moyra Web is a digital astrology and personal insight service operated by Moyra sp. z o.o., offering birth charts, numerology, and prediction content through weekly, monthly and annual subscription Plans. The company was founded in 2024 and is headquartered in Poznań, Poland.

Who uses it

Users seeking personalised astrology readings, numerology reports, and app-delivered content subscribe to Moyra products via web checkouts, the App Store or Google Play. Target users include those who want ongoing personalised daily or weekly astrology content.

Core features

Moyra provides digital content and subscription Plans such as weekly access, monthly access at £5.99, and an annual Plan at £29.99. Weekly Plans are also offered with listed weekly prices that translate to higher monthly equivalents.

Web cancellation (detailed)

1. Identify the Sales Channel used for purchase (web checkout or paywall notice).
2. If purchase shows Zotlo as the merchant of record, sign in at the Zotlo dashboard (https://dashboard.zotlo.com/) using the same email used for purchase or contact [email protected] to cancel.
3. Keep a screenshot of the dashboard showing the cancelled status and any confirmation email.

iOS cancellation (detailed)

1. Open Settings on your device, tap your name, tap Subscriptions.
2. Find the Moyra subscription and tap Cancel Subscription or turn off auto-renew.
3. Keep the App Store cancellation confirmation email or a screenshot of the subscription status.

Android cancellation (detailed)

1. Open Google Play Store, tap your profile, tap Payments and subscriptions, then Subscriptions.
2. Select Moyra and tap Cancel subscription.
3. Save the cancellation confirmation email or screenshot.

Email cancellation (detailed)

1. Compose an email to [email protected] and, if payment was processed by Zotlo, copy [email protected].
2. Include your full name, email used for purchase, transaction ID, date of purchase and a clear request: "Cancel my Moyra subscription immediately and stop future renewals."
3. Keep the sent email and any reply as proof.

Post cancellation (detailed)

1. Prepare a registered letter to Moyra Web, Crown Way, CF14 3UZ Cardiff, United Kingdom with your order details and request to cancel and confirm in writing.
2. Keep the postal tracking and signed delivery receipt as proof.

Cooling-off (14 day right)

If you bought a service online, you have a 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For digital content, this right is lost if you agreed to immediate supply and the content was supplied. To claim cooling-off, send a cancellation request to the Sales Channel or to [email protected] within 14 days from the contract date. Required proof: purchase confirmation and timestamp showing cancellation within 14 days. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Service not as described or faulty delivery

If Moyra's digital content or service is faulty, you have rights under the Consumer Rights Act 2015. You can request repair, replacement or refund depending on the fault. Required proof: screenshots, saved content and correspondence evidencing the fault. Applicable law: Consumer Rights Act 2015.

Price increase

If Moyra raises prices during a subscription and the change reduces your rights, check your contract terms and raise a dispute. The CMA treats hard-to-cancel auto-renewals or unclear price change terms as potential unfair practices. Required proof: original terms showing price at purchase and notice of price increase. Applicable guidance: Competition and Markets Authority (CMA) guidance on auto-renewal and unfair contract terms.

Death of subscriber

Moyra does not publish a specific policy for subscription cancellation on death. To cancel, provide a copy of the death certificate and the subscriber's transaction details to [email protected] and to the Merchant of Record if Zotlo processed payment. Applicable law: where relevant, Consumer Rights Act 2015 on service termination.

Legitimate ground - violation of terms

Moyra's policies state refunds are generally not provided for deleted accounts if they have violated Moyra's Terms of Service. Required proof: account status and any correspondence. Applicable policy: Moyra Terms of Service (https://moyra.app/terms-of-services).

End of commitment / natural expiry

If your plan ends naturally, cancellation is not required but to avoid auto-renewal cancel in the original Sales Channel. Required proof: subscription ID and cancellation confirmation. Applicable law: Consumer Contracts Regulations where relevant.

Before you cancel - negotiate

Moyra has no public record of retention offers in the sources reviewed. To ask for a retention offer, email [email protected] or, if Zotlo is the Merchant of Record, contact [email protected] and request a retention discount or change of Plan. Provide your account email, current Plan name, and a clear request: "Offer a discounted monthly or annual Plan to keep my subscription." Keep all replies as proof.

How much you save by cancelling

Use your actual Plan price to compute annual savings. Example calculations from Moyra published Plans:

• Monthly Plan at £5.99: 12 x £5.99 = £71.88 saved per year.
• Yearly Plan at £29.99: 1 x £29.99 = £29.99 per year; switching from monthly to yearly saves £71.88 - £29.99 = £41.89 per year.
• Weekly Plan shown as ~£19.96 monthly equivalent: 12 x £19.96 = £239.52 per year.
• Moyra Plus (weekly) equivalent ~£27.96 monthly: 12 x £27.96 = £335.52 per year.

Cheapest real alternative among common astrology services is a free alternative such as Co-Star (free). If you move from Moyra monthly at £5.99 to a free alternative you save £71.88 per year.

Key laws and regulator

UK consumers are protected by the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The Competition and Markets Authority (CMA) enforces rules on unfair contract terms and hard-to-cancel subscriptions.

Cooling-off and digital content exception

The Consumer Contracts Regulations give a 14-day cooling-off right for most online service contracts. The right ends where you expressly agree to immediate supply of digital content and the content is supplied. If you signed up and agreed to immediate delivery, you may have lost the 14-day right. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Escalation steps

1) Complain to Moyra ([email protected]) and the Merchant of Record if Zotlo processed payment ([email protected]). 2) Contact Citizens Advice for guidance. 3) If a qualifying card payment, consider Section 75 or chargeback via your card issuer. 4) If consumer law is breached and you cannot resolve it, contact the CMA for guidance or the appropriate ombudsman if relevant.

Unfair terms and auto-renewal

The CMA treats hard-to-cancel subscriptions as potentially unfair. If Moyra's terms prevent you from cancelling or impose disproportionate penalties, keep evidence and raise the issue with Citizens Advice or the CMA. Applicable law: Consumer Rights Act 2015 and CMA guidance on auto-renewal.

Check access and content

After cancellation, check whether your access continues until the end of the paid period or stops immediately. For App Store and Google Play cancellations, auto-renewal is stopped but access usually continues until the end of the paid period; save any content you need before expiry.

Final billing and refunds

If a refund is due, it will be processed by the Merchant of Record via the original payment method and may take up to 30 business days. Keep bank statements and any refund confirmation email.

Re-activation

To re-activate, subscribe again through the Sales Channel you prefer. Keep copies of the original cancellation confirmation in case of accidental renewals.

Follow this short checklist after you decide to cancel Moyra Web.

• Identify the Sales Channel used to buy the subscription (web, App Store, Google Play, Zotlo).
• If Zotlo is the Merchant of Record, sign in at the Zotlo dashboard or contact [email protected] and cancel.
• Email [email protected] with your cancellation request and keep the sent message.
• For App Store or Google Play purchases, cancel in your account settings at least 24 hours before renewal.
• Save confirmation screenshots, emails and any postal delivery receipts.
• If you expect a refund, monitor your bank for up to 30 business days and keep evidence of the refund decision.
• If you cannot cancel, contact Citizens Advice and consider card chargeback or Section 75 where applicable.